Helpful tips for Verizon Wireless Customers.

[CatNipRules]

Not sure if this is the correct place to post this. If not, please forgive me.

Working as a Customer Service Rep for Verizon, the most common question and complaint we get are from people that are going or coming back from vacation.

We always tell people to make sure and update their software. It's easy to do and free. Once you get to your destination, simply dial *228 and choose option 2. This will make sure that the towers in the area you are in are up to date.

Sometimes if you don't do that, you might have a problem using your phone in an area outside of your home.

Also, make sure that if you have the location set, that you turn if off the "home" location. If you don't, you also won't be able to use the phone outside of your home area.

 

[ryley26]

Thanks for the update

 

[BeckWhy]

Thanks for the FYI, but I never have a problem with my phone when I went on vacation. And thanks for reminding me to update my phone!

 

[ckotcamp]

Where was this info when I came to college 12 hours away from home. I have no service like 90% of the time and couldnt for the life of me undertsand why! I hope this helps me, lol

 

[kellykell9]

Yeah, you shouldn't have to change your settings from "home" anymore. The new phones work automatically now.

*also* a Verizon worker.

Thanks
Kelly

 

[BuzzLiteyear]

I've only had this problem once. Couldn't figure out why my phone wouldn't work. Called verizon, did the *228 thing and worked like a charm. Thanks for the reminder!!

 

[Dismom+two]

GREAT tip!! Thank you so much!!

 

[Harambe]

Printed out, and placed in my Passporter! We are bringing phones for the first time this year (kids are older and want a little pool time to themselves, etc.), so thank you for this info.

A **former** Verizon worker (okay, so it was New England telephone, then Nynex, then Bell Atlantic, then )

 

[DVC Jen]

thanks for the reminder. we have two teenaged DDs and keep in touch via our verizon cell phones.

Usually we remember to update the service - but reminders are always welcome and needed.

BTW - verizon is awesome. we have it for our cell phone, home phone, fios tv and for our internet. very very happy customers here.

 

[Dan Murphy]

Always a good reminder.