Help! Wrong Ticket Assigned / Used / AP mix-up?

[DemonLlama]

I'm not sure where this goes, but I need help. And it's ridiculously convoluted because . . . of course.

Set my alarm to get up and make my hubby and my 60 day out FP for our 25th anniversary trip in December this morning only to discover "one person in your party does not have a ticket assigned."

I bought an AP that I activated when I visited my daughter in Florida in September for a weekend.

I had also purchased an Undercover Tourist ticket which I had linked in My Disney Experience TO MY HUSBAND. I entered the ticket #, put it with his name, and had the AP ticket with mine. At that point it showed both of our names, mine with the AP (could be reassigned) and his with the 5 day hopper (for the December trip, also could be reassigned.) This was mid-summer.

Fast forward to September. When I activated the AP and used it on the weekend, I kept running into issues with when my magic band would work. I used the band to enter the park fine, but when I went to use a FP, I got the blue circle. But when I pulled out my AP card and used that, it read the FP time and went green. The magic band also worked for our room at the resort to get in the door. So it just seemed like the FP, which I could see were assigned to me in MDE under my name, weren't connecting to the magic band. The magic band also did not work for charging privileges. We were only there for the two days, so I just used the card to get past the FP "glitch" and paid in cash.

I also called from our resort room for the bounceback offer that weekend and made package reservations, one under my name and one under my daughter's, for all 6 of us to try for a vacation in Dec. 2017 together. That reservation ALSO has 5 day park hopper tickets involved.

Fast forward to this morning, I get up to make our 60 day FP and now I am seeing an AP activated on the day before I used it in the parks, Sept. 9, THAT CAN BE REASSIGNED???

And a 5 day hopper connected to my name that CANNOT.

Plus a 5 day hopper connected to my son (which made me think, oh, those hoppers are just the Dec. 2017 hoppers on our package...)

Needless to say, I tried re-linking the number on the back of the Undercover Tourist ticket to my husband and it says it's already been used.

By me, I guess? When I was having all the trouble with the weekend trip magic band after activating my AP?

Am I correct in realizing a month later I just threw away my husband's 5 day park hopper on two days when I did not park hop and had already started the clock on my AP?

Why would I activate an AP in September and not use it the following day in the park? Was there something I was supposed to do that I missed? Or did the tickets just get messed up and now I'm SOL having used a ticket that cost WAY more than a 2 day non-hopper that weekend as well as starting an AP that shows no park entry (and won't until December with three months of time wasted) AND have to buy yet ANOTHER park hopper in order to make fast passes for our trip, which of course, starts TODAY?

Sorry for the length, but if anyone can point me in the right direction about what to do (if anything CAN be done other than accepting the money is flushed?)

 

[Robo]

Call WDW Ticket Guest Services.

(407) 566-4985 (option 5)

Hours: 8:30am-4:30pm ET Mon-Sat

This is the kind of issue they can handle.

 

[supersnoop]

Any chance you accidentally used your husband's magic band? That would explain why the wrong ticket was used and why the band didn't work for FP+.

 

[DemonLlama]

Call WDW Ticket Guest Services.

(407) 566-4985 (option 5)

Hours: 8:30am-4:30pm ET Mon-Sat

This is the kind of issue they can handle.

been trying this number and just getting the line busy sound over and over. Wonder if the hurricane issue is tying up the system?

 

[DemonLlama]

Any chance you accidentally used your husband's magic band? That would explain why the wrong ticket was used and why the band didn't work for FP+.

It was just me and my daughter on the reservation, and these were the magic bands they sent us for the trip, so I'm not sure how it got criss-crossed!

 

[Robo]

been trying this number and just getting the line busy sound over and over. Wonder if the hurricane issue is tying up the system?

If time is not critical for your next visit, I'd not worry about calling until the storm has passed.

Note: This is a problem created by Disney's overly complex and difficult to manage MDE site and software.
Guests don't have much control over which tickets get used, or exactly HOW to manage multiple tickets, or even that they might NEED to manage the tickets, in the first place.

Disney (ticketing) will be able to straighten out this mess, but not without some "heavy lifting" on their end to get your ticket situation restored to what should have happened on the trip in question. They will be able to access all of your ticket purchases and uses (dates, locations, times, etc.) in your Disney files, and they will be able to see what DID happen, and what SHOULD have happened regarding your tickets.

 

[MiniMom22]

I agree, call guest services, best of luck!

 

[baxgirl]

I had a similar-ish problem so here's a quick check before calling:

1. Does your husband have his own MDE account?
2. If so, log-in and check name is accurate (Don't ask me how, I switched my husband's account to be my name so I couldn't figure out why both tickets were for me)
3. See if you can transfer the ticket to him from his account (I somehow did this too...)
4. Make sure you can see all his plans not just shared plans.

 

[lynzi2004]

As far as your FP+ are concerned, due to the storm and not being able to get through, I would call as soon as the storm has passed and explain that the situation has made you miss your FP+ window. Chances are they will likely give you a few anytime FP+ that could be used for the hard to get things like 7DMT and FEA. Good luck!