Help! New Owner (by name add on)

[WDW Traveler]

A little back story. In-laws DVC. So, I am just starting to learn all the ins and outs of DVC. My in-laws are in their 80’s and mainly used their DVC for cruises and family vacations. Never really learned a lot of the details. So I have A LOT to learn.

We booked our Sept 2022 stay back in Oct 2021 (11 months, BLT home resort).

We put a waitlist for an extra night in Sept in March 2022.

In the meantime, my in-laws were in the process of adding myself and my husband’s names to 2 of their 4 deeds/contracts.

We received our “Welcome Home” email March 22, 2022. Points showed up a week or so later.

In-law’s account looked good. Everything was accurate – Points were correct – used/remaining/ready to bank.

Recently, our waitlist for Sept came through, so we contacted Disney to “merge” the reservations to have one reservation #. Took about a week.

Now when we look at my In-laws account (which has 2 membership numbers now because of adding us to only 2 of their 4 deeds/contracts), the points are all messed up. They are missing 254 points from one of their contracts.

Our original reservation was using Dec UY 2020 banked and current Dec UY 2021 points from BLT. 260 points.

Our BLT Waitlist was using Dec UY 2020 banked SSR points. 35 points.

I need to go through everything line by line, but it looks like when they merged our reservations, they changed things and took most of the points necessary for our whole stay (295) from their current Dec 2021 UY SSR points (they had 300 intending to bank). But they didn’t return the banked/current BLT points. In essence they were “charged" double points.

Is this because in between everything we did the switch over, and they now have two membership numbers and it messed things up? Is there a way to fix this? Or are they screwed because they did the deed change?

We did print everything out before the changeover, so we knew what they “should” have after the changeover.
They should have 131 BLT points to bank and 300 SSR points to bank. They are currently showing 131 BLT tower points eligible to bank and only 46 SSR points eligible to bank.

Does anyone have any advice as to IF we can even fix this and if we can, how should we approach this?

Any advice anyone has would be greatly appreciated. I would hate to think that our one night waitlist merge screwed my in-laws out of a lot of points.

 

[Sandisw]

I think what may have happened is that you now have two memberships and With the merge, they had to put them on one and not the other, and therefore, could not use points from both. It sounds like the original reservation was made when it was just one?

Regardless of what happened, they can't be double charged...so, go back to the points activity statement for the BLT contract, and see exactly what has recently happened, and go from there. It should show something if the points are now missing.

Then go to the SSR statement and see how that was done. This way, you can explain that you are not seeing anything being returned from the original BLT points.

Just to clarify, if the one night and the original are on two different memberships, MS can not merge those together. They can be linked so you don't have to change rooms, but not made into one.

ETA: I wonder if this is what happened. If the reservation was made before the new membership was created, they simply allowed the BLT to stay in the old membership as "transferred" points because they were tied to the reservation.

When that was merged with the one night, those BLT points are sitting there behind the scenes?

 

[Chuck S]

I agree with Sandi, generally reservations using more than one membership number can not be actually merged into a single reservation, they should remain two reservations with a "continuing stay" notation.

 

[WDW Traveler]

I think what may have happened is that you now have two memberships and With the merge, they had to put them on one and not the other, and therefore, could not use points from both. It sounds like the original reservation was made when it was just one?

Regardless of what happened, they can't be double charged...so, go back to the points activity statement for the BLT contract, and see exactly what has recently happened, and go from there. It should show something if the points are now missing.

Then go to the SSR statement and see how that was done. This way, you can explain that you are not seeing anything being returned from the original BLT points.

Just to clarify, if the one night and the original are on two different memberships, MS can not merge those together. They can be linked so you don't have to change rooms, but not made into one.

ETA: I wonder if this is what happened. If the reservation was made before the new membership was created, they simply allowed the BLT to stay in the old membership as "transferred" points because they were tied to the reservation.

When that was merged with the one night, those BLT points are sitting there behind the scenes?

Thank you for this. Your first statement makes sense and that is what I guessed happened. The original reservation was made when they had one membership number. I believe the waitlist was set up when they only had one (they did merge the reservations as we now only have one reservation # showing the total stay so I think it must have been made when they only had one). Then a couple weeks later, Disney made the change to the deeds and now they have two. I will definitely need to go through everything. (Thankful I kept a copy of everything before the change.)

Still not sure we can get it totally straightened out as I'm guessing even if they could transfer the banked and current points from the BLT membership (that we originally used) to the SSR membership, they would need to cancel our reservation to try to rebook to take the points from the correct pool (Banked BLT 141; Current BLT 119; Banked SSR 35)? I'm so sad that this ended up this way and my in laws may lose some points.

 

[drusba]

Some rules to be aware of:

1. You cannot "merge" two reservations made with points from different use years. Such reservations can be "linked" to help avoid having to change rooms but they would remain as two separate reservation numbers. You also cannot make any single reservation at all that uses points from two different use years.

2. Even if the contracts are in the same use year, you cannot "merge" a reservation made using the 11-month window with another one using different resort points made in the 7-month window. In that situation, you could "link" the reservations as noted above or, instead, cancel the original reservation and make a new one using the combined points if, and only if, the new reservation is still separately available from the original one you made when you try to make the new one during the 7-month window.

What I am guessing here (wildly) is that SSR contracts are the ones that added you as owners and thus are now in a different use year from the BLT contracts. When you requested a merger, all that really happened is that an entirely new reservation was made using SSR points because the room and entire time you wanted at BLT was still separately available at 7-months out. The original reservation should have been canceled and points returned to the BLT contracts in the different use year. Those points would then show up in the separate use year account. On the other hand, what might have happened is that the original reservation made with BLT points still exists in the other use year while there is also the new one with SSR points in the second use year.

In other words, you should check both use years not just for actual points available in the contracts but also for actual existing reservations. If the points are still missing after doing that, then you need to call MS to work this out (note your parents may have to make that call if one of the use years does not show you as an owner or as an associate member).

 

[Sandisw]

Some rules to be aware of:

1. You cannot "merge" two reservations made with points from different use years. Such reservations can be "linked" to help avoid having to change rooms but they would remain as two separate reservation numbers. You also cannot make any single reservation at all that uses points from two different use years.

2. Even if the contracts are in the same use year, you cannot "merge" a reservation made using the 11-month window with another one using different resort points made in the 7-month window. In that situation, you could "link" the reservations as noted above or, instead, cancel the original reservation and make a new one using the combined points if, and only if, the new reservation is still separately available from the original one you made when you try to make the new one during the 7-month window.

What I am guessing here (wildly) is that SSR contracts are the ones that added you as owners and thus are now in a different use year from the BLT contracts. When you requested a merger, all that really happened is that an entirely new reservation was made using SSR points because the room and entire time you wanted at BLT was still separately available at 7-months out. The original reservation should have been canceled and points returned to the BLT contracts in the different use year. Those points would then show up in the separate use year account. On the other hand, what might have happened is that the original reservation made with BLT points still exists in the other use year while there is also the new one with SSR points in the second use year.

In other words, you should check both use years not just for actual points available in the contracts but also for actual existing reservations. If the points are still missing after doing that, then you need to call MS to work this out (note your parents may have to make that call if one of the use years does not show you as an owner or as an associate member).

Just want to say that I have been able to merge nights from 11 month booking with nights from 7 month booking without any issue several times.

The contract used at 11 months was kept locked so any modification still required that contract to be used.

 

[WDW Traveler]

Some rules to be aware of:

1. You cannot "merge" two reservations made with points from different use years. Such reservations can be "linked" to help avoid having to change rooms but they would remain as two separate reservation numbers. You also cannot make any single reservation at all that uses points from two different use years.

2. Even if the contracts are in the same use year, you cannot "merge" a reservation made using the 11-month window with another one using different resort points made in the 7-month window. In that situation, you could "link" the reservations as noted above or, instead, cancel the original reservation and make a new one using the combined points if, and only if, the new reservation is still separately available from the original one you made when you try to make the new one during the 7-month window.

What I am guessing here (wildly) is that SSR contracts are the ones that added you as owners and thus are now in a different use year from the BLT contracts. When you requested a merger, all that really happened is that an entirely new reservation was made using SSR points because the room and entire time you wanted at BLT was still separately available at 7-months out. The original reservation should have been canceled and points returned to the BLT contracts in the different use year. Those points would then show up in the separate use year account. On the other hand, what might have happened is that the original reservation made with BLT points still exists in the other use year while there is also the new one with SSR points in the second use year.

In other words, you should check both use years not just for actual points available in the contracts but also for actual existing reservations. If the points are still missing after doing that, then you need to call MS to work this out (note your parents may have to make that call if one of the use years does not show you as an owner or as an associate member).

1. All Points have the same UY (Dec). Here is what our reservation looks like now: (Original Reservation was 9/23-9/30 - We added 9/22)

2. We did have the original reservation using 11 month points (BLT) and the waitlist using 7 month points (SSR). So I wonder if they did what you said - Cancelled the original reservation using BLT points, and made the new one using the SSR points with the 7 month window to merge them.

They added us to the BLT Deeds and according to our accounts, they are still a Dec UY. Same as the SSR deeds.

My in-laws account currently has only 2 reservations showing up - My in-laws trip in May and our trip in September. No extra trips showing up. So at the least the original BLT current UY points should have showed back up when they changed everything over? So I will definitely have to sit with my FIL (as we are not on the SSR deed) and call member services with him because he won't understand the complexity.

Thank you for your comments and suggestions. (I'm still trying to figure out all the complicated stuff.)

 

[Sandisw]

1. All Points have the same UY (Dec). Here is what our reservation looks like now: (Original Reservation was 9/23-9/30 - We added 9/22)View attachment 666865

2. We did have the original reservation using 11 month points (BLT) and the waitlist using 7 month points (SSR). So I wonder if they did what you said - Cancelled the original reservation using BLT points, and made the new one using the SSR points with the 7 month window to merge them.

They added us to the BLT Deeds and according to our accounts, they are still a Dec UY. Same as the SSR deeds.

My in-laws account currently has only 2 reservations showing up - My in-laws trip in May and our trip in September. No extra trips showing up. So at the least the original BLT current UY points should have showed back up when they changed everything over? So I will definitely have to sit with my FIL (as we are not on the SSR deed) and call member services with him because he won't understand the complexity.

Thank you for your comments and suggestions. (I'm still trying to figure out all the complicated stuff.)

Since the reservation was made with BLT points and then that contract went to the new membership, it really sounds like they may have kept those BLT points in the original membership via some level of temporary contract to hold them like a transfer so the reservation could stay intact.

That is where I would start...find out if those BLT points are showing in your parents single membership as transferred points...you wont see them until you go to make a reservation and are given contracts to choose...which you could try to do without booking one. You can also tell if there is a temporary contract if under home resort for your parents membership, you still see BLT as a home resort when all they own now in that one is SSR.

If they are, then ask if there is a way to use those for the reservation vs. the SSR points or ask if they can be transferred to the other membership with the BLT point...they have even been allowing banked points to transfer when there are the same owners, and your parents are owners of both.

 

[WDW Traveler]

Since the reservation was made with BLT points and then that contract went to the new membership, it really sounds like they may have kept those BLT points in the original membership via some level of temporary contract to hold them like a transfer so the reservation could stay intact.

That is where I would start...find out if those BLT points are showing in your parents single membership as transferred points...you wont see them until you go to make a reservation and are given contracts to choose...which you could try to do without booking one. You can also tell if there is a temporary contract if under home resort for your parents membership, you still see BLT as a home resort when all they own now in that one is SSR.

If they are, then ask if there is a way to use those for the reservation vs. the SSR points or ask if they can be transferred to the other membership with the BLT point...they have even been allowing banked points to transfer when there are the same owners, and your parents are owners of both.

Thank you Sandi. I will have to have my FIL look at his account. And we will try to "book" a stay and see what the options are for points. They actually still own both the SSR and BLT, they just added us to BLT. So we can see both memberships from his account and all points.

 

[Sandisw]

Thank you Sandi. I will have to have my FIL look at his account. And we will try to "book" a stay and see what the options are for points. They actually still own both the SSR and BLT, they just added us to BLT. So we can see both memberships from his account and all points.

if the SSR and BLT are now in different memberships, then it will show differently when booking than it did before.

So, it sounds like they have one Dec UY membership with SSR and one Dec UY membership with BLT which you also own.

When you book and choose the SSR only membership, that is all that will show up as a home resort now even if they own BLT in the other membership.

If, the SSR membership when chosen as the membership to book on shows both still, it’s a good indication you may have the BLT points in there somewhere.

For example, I own VGF in my Dec UY but not my Aug UY. When I search it does not come up as a home resort for me if I choose Aug UY to book and only when I choose to use the Dec one.