I've just spoken to her on the phone and she says that regardless of how she tries to get into the site - IP number, google, yahoo, mozilla, etc she just gets a message "This page cannot be displayed " and no suggested redirection etc. She can get onto wdw.info but it will not allow her to go onto the discussion forums - she gets the "This page cannot be displayed" message again.
I don't know if that helps anyone work out where the problem lies - I hope so!!!!!