Help...is there no longer extensions for memory Maker photos?

[disneygrandma]

Our photos expire in one more day and due to medical issues I haven't been able to get thru them and start the downloads. In the past, my reminder emails offered extensions, however not these. I also can't find it offered on the website. And no longer the option to purchase the pictures on a CD? Very disappointed and surprised about that.

I'm hoping someone here on the DIS can help me about how to get an extension. I've called but the wait time is extremely long.....and I've been on hold forever.

Anyone have this info? Thanks so much!!!

 

[ktlm]

You can pay $19.95 for a one time 15 day extension. I think you have to look for it in the products section of the photopass website. As you are viewing your photos, it also will sometimes pop up in the lower right hand corner.

 

[disneygrandma]

Thanks. I was looking under products, but after reading your email I looked again. This time I found it all the way at the bottom, next to a clock. I had expected to see it listed with the other products. Thanks so much.

 

[ktlm]

You are welcome. You can also buy the CD of your photos for an additional price- $29.95. It is called the memory maker archive disc. I would not waste my money on that though. I would make a folder on your computer, download the photos into that folder, and then burn my own CD from that folder.

 

[muenginerd]

You can also call customer service and explain your circumstances. We went for our honeymoon and I missed the deadline to our photos. I called and explained our situation (went into labor early with our first baby), Customer service was happy to extend our deadline free of charge and all our photos reappeared for download