HELP: Flight delayed and have dated DisneylandParis tix and Premier Ultimate Passes

LD500

Mouseketeer
Joined
Jan 23, 2009
We are at an airport now as our flight is delayed and I will not arrive in Paris until the day we were supposed to be at Disneyland Paris.
We purchased 1 day 2 parks tickets along with Premier Ultimate Passes.

Tried phoning various Disney help lines but seems like everyone is closed as it's late night Saturday in France. And phone numbers are closed on Sunday.
We are supposed to be there Monday but our flight arrives on that day. Disaster of a delay causing a major missed connecting flight.

Any tips on what we might do? Ideally we can shift our tickets and Ultimate Pass to one day later.
I tried sending an email to a refund tickets address but really haven't found any appropriate contact email or phone number that I can use.

Thank You
 
That totally sucks :(

I take it you are not staying at a Disneyland Paris hotel, are you? I would try and locate one of those phone numbers.

I am not 100% sure where below phone mumber leads to, could be it leads to the hotels.
+33 825 30 05 00

Also found this list, no idea if it is up to date:
Disney's Hotel New York
Tel: +33 (0) 1 60 45 73 00
Fax: +33 (0) 1 60 45 73 33

Disney's Newport Bay Club
Tel: +33 (0) 1 60 45 55 00
Fax: +33 (0) 1 60 45 55 33

Disney's Sequoia Lodge
Tel: +33 (0) 1 60 45 51 00
Fax: +33 (0) 1 60 45 51 33

Disney's Hotel Cheyenne
Tel: +33 (0) 1 60 45 62 00
Fax: +33 (0) 1 60 45 62 33

Disney's Hotel Santa Fe
Tel: +33 (0) 1 60 45 78 00
Fax: +33 (0) 1 60 45 78 33

Disney's Davy Crockett Ranch
Tel: +33 (0) 1 60 45 69 00
Fax: +33 (0) 1 60 45 69 33
 
That totally sucks :(

I take it you are not staying at a Disneyland Paris hotel, are you? I would try and locate one of those phone numbers.

I am not 100% sure where below phone mumber leads to, could be it leads to the hotels.
+33 825 30 05 00

Also found this list, no idea if it is up to date:
Disney's Hotel New York
Tel: +33 (0) 1 60 45 73 00
Fax: +33 (0) 1 60 45 73 33

Disney's Newport Bay Club
Tel: +33 (0) 1 60 45 55 00
Fax: +33 (0) 1 60 45 55 33

Disney's Sequoia Lodge
Tel: +33 (0) 1 60 45 51 00
Fax: +33 (0) 1 60 45 51 33

Disney's Hotel Cheyenne
Tel: +33 (0) 1 60 45 62 00
Fax: +33 (0) 1 60 45 62 33

Disney's Hotel Santa Fe
Tel: +33 (0) 1 60 45 78 00
Fax: +33 (0) 1 60 45 78 33

Disney's Davy Crockett Ranch
Tel: +33 (0) 1 60 45 69 00
Fax: +33 (0) 1 60 45 69 33
Thanks but we’re not staying at Disney. Was supposed to be an early RER ride in and late ride out back to Paris. Not used to having nobody to contact on a Sunday
 
Still, try and contact one of the hotels. Maybe they have options to help. Never hurts to try.

Good luck and safe travels!
 


Called the hotels but they weren't able to help. They all referred me to an email and phone number that handled refunds. That office doesn't open on Sundays.

They replied to my email on Monday, agreeing to refund me and cancel my original tickets if I showed proof that I booked other tickets of equal or greater value.

Looks like we are good to go
 

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