Help! DVC Member Website Won't Process Credit Card for Dining Plan!

[brertoad]

I've been trying to add the Deluxe Dining Plan to our stay coming up on Tuesday the 26th, and it keeps telling me it's unable to process our credit card. I've tried multiple cards and it's not working. I called the regular reservations number since member services is closed and they can not add the dining plan for me.

I'm worried that when I call tomorrow I will not be able to add it because it may be less than 48 hours?

What can I do? Is there anyway to fix the online form into working?

Thanks!

 

[Dean]

I've been trying to add the Deluxe Dining Plan to our stay coming up on Tuesday the 26th, and it keeps telling me it's unable to process our credit card. I've tried multiple cards and it's not working. I called the regular reservations number since member services is closed and they can not add the dining plan for me.

I'm worried that when I call tomorrow I will not be able to add it because it may be less than 48 hours?

What can I do? Is there anyway to fix the online form into working?

Thanks!

Try a different browser, otherwise call in the AM and make your case.

 

[brertoad]

Try a different browser, otherwise call in the AM and make your case.

Thank you Dean for the suggestion. I downloaded Chrome and tried again and it did the same thing, unfortunately. I tried two different cards again.

I guess I will need to talk to member services. Hopefully I am in the 48 hour window tomorrow. This is our first time doing the dining plan.

 

[Dean]

Thank you Dean for the suggestion. I downloaded Chrome and tried again and it did the same thing, unfortunately. I tried two different cards again.

I guess I will need to talk to member services. Hopefully I am in the 48 hour window tomorrow. This is our first time doing the dining plan.

I wonder if they have it set to cut off earlier even though the link remains. I personally have told people to try it after MS closed that it might work. Fortunately I did offer a disclaimer. If that's the case, I doubt you'll be successful but you never know. One thing you could possibly do if they say no and you're set on this is to change your reservation where it's separate with 1 day alone then move units subject to availability. Let us know what happens.

 

[Judique]

I wonder if they have it set to cut off earlier even though the link remains. I personally have told people to try it after MS closed that it might work. Fortunately I did offer a disclaimer. If that's the case, I doubt you'll be successful but you never know. One thing you could possibly do if they say no and you're set on this is to change your reservation where it's separate with 1 day alone then move units subject to availability. Let us know what happens.

I doubt you are going to have a problem if you call Sunday morning - today - for a Tuesday checkin. Let us know if they don't allow it this morning. And...if you get a cm that says no call back. Unless you are checking in on the dot at 7am, or before 9am, you still have 48 hours. I'm the queen of adding a one day, last minute dining plans and I've had no problem with this.

 

[disneynutz]

The Dues payment CC system is also down and has been for a few weeks. DVC is aware of the problem but won't give a fix date.

Bill