HELP! Disney Online ate my reservation!

[WaterWish]

Anybody been to www.disneyworld.com tonight?! Something weird is going on and my reservation is gone from my itinerary all of a sudden, and when I plug in my confirmation number it says no such number exists!! I can't call until MORNING! This is driving me nuts and I leave in 5 days!!

 

[speedyf]

I wouldn't worry about it too much....as long as you have the paper confirmation in hand.

I originally booked Pop Century on a pin code rate at $59 per night back in February. Then, in late march, we decided to upgrade to Port Orleans for $79 per night. Well, when you upgrade from one hotel to another...they cancel one reservation number and give you a new one.

When I went online and punched in the new number, my total was the sum of my original Pop Century reservation (around $600+) and the sum of my new reservation (around $800+) for a total of $1400+. Also, everyone on my itenerary was listed twice.

I called CRO several times over the next few days and they told me the old reservation was cancelled and the new reservation was showing at the $800+ total. The website is still in beta and there are still kinks to be worked out.

I e-mailed the technicians of the website to let them know about my problem. They e-mailed me back and said they would look into it. It's been almost over a month now and it's still the same....

My point is that I wouldn't worry too much about what the website says. Call CRO tomorrow just to make sure everything is good...

Good Luck...
Speed

 

[dudspizza]

I could not get either one of my ressies to come up, yet I got the confirmations in the mail today.

Remember, the "my vacation" part of disneyworld.com is in the beta (trial) version and there will be errors from time to time.

Duds

 

[WaterWish]

That's true, I keep forgetting it's a beta site. Problem is, I don't have a written confirmation yet! I just booked on Monday (4 days ago) and when I asked about an e-mailed or faxed confirmation, CRO said they mail them. Well, I haven't gotten it yet! I do have the number, and it was showing on My Vacation until tonight, so... I'm hoping it's just a glitch, but you can bet I'll be on the phone first thing! Thanks.

 

[WaterWish]

My reservation shows up again on the web site; however, it still says "Ground Transportation -- Not Included" even though I have signed up for DME. Surprise surprise.