HELP! Disney Executive Name?

[marathonmommy]

I need the name and address of the head honcho in charge of disneyshopping.com. Just experienced HORRIBLE customer service that will end in my daughter not having a special Christmas gift in time. Mind you, the order was placed more than a month and a half ago. Anyway, I need to complain to someone who may or may not do something about it. Everything I have read and have experienced with complaint letters tells you to write to the CEO or big executive person. Anyone know the names and work addresses for disneyshopping.com? PLEASE!

 

[In Luv with Disney]

You should call the 800 number and ask who the head of the department is, that you want their full name, phone number and address. Tell them you want the name of their big boss...who EVERYONE answers to. Someone should give it to you.

 

[jorodopo]

I think the Chairman of the division you want might be Andy Mooney
See this website:
https://licensing.disney.com/Login/displayContent.do?layout=lobDetail&lobId=overview
Sorry about the trouble.

 

[dismom24]

What item are you trying to get?

 

[marathonmommy]

I'm trying to get the Mix Clips. Ordered back on 11/2 with the Mix Stix Player. Got the player . . . no clips - they were backordered. Friend ordered weeks after me and got hers. Called about it, they said they were on the way. Never came. Called back. They said can't do anything about it until 12/11 - then they are considered "lost", but they are in stock. I asked them to put them aside because I was afraid they would run out again. They said lots in stock. Still did not receive and now they are out again. Will not get more until mid-Feb. AAAAAAAAAAHHHHHHH!

 

[Karibeth19]

I know that this doesn't help your situation with Disney Shopping, but I found the mix clips this weekend at Limited Too. You could possibly get them there so your DD could have them for Christmas, and cancel your order with Disney. (I would still complain however; that kind of service is inexcusable!)

 

[marathonmommy]

I think the Chairman of the division you want might be Andy Mooney
See this website:
https://licensing.disney.com/Login/displayContent.do?layout=lobDetail&lobId=overview
Sorry about the trouble.

After reading the link, I think you are right. I was able to find his address by doing a google search. Thanks to everyone! I will let you know the results of my letter!