Help! ADR Charges

[higgy66]

I've got the free DDP for Oct 2012 and I made my ADR for the Hoop Dee Doo review and linked this into my DDP reservstion number but I've been charged £111.03?

I thought they just took the charges if you didn't show?

Does anybody have an email for Disney where I could get this sorted - failing that a telephone number.

Thanks in Advance

 

[orangetiggs]

call the disney uk number after midday and option 3 is the dining, i would call them instead of emailing

i thought they just took it if you were a no show

 

[wayneg]

Its happened 2 or times recently, did you make sure your free DDP was linked properly, that seems to be main problem.
I just tried a dummy booking, you have to click on "I want to use my dining plan to book reservations" which I did and entered my details but then you have to make sure you get the green tick and "Your Disney Dining Plan has been successfully attached. "

 

[JoyB-UK]

sorry I might be being daft here but I thought you could only make advance dining reservations 180 days in advance? Can you make some way earlier? we travel May 2012 so it could be useful.

 

[wayneg]

sorry I might be being daft here but I thought you could only make advance dining reservations 180 days in advance? Can you make some way earlier? we travel May 2012 so it could be useful.

Its a typo by OP, they go in 5 months 1 week going by the countdown so Oct 2011.

 

[NikkiMouse]

I've got the free DDP for Oct 2012 and I made my ADR for the Hoop Dee Doo review and linked this into my DDP reservstion number but I've been charged £111.03?

I thought they just took the charges if you didn't show?

Does anybody have an email for Disney where I could get this sorted - failing that a telephone number.

Thanks in Advance

Hello, this happened to me also. I linked my reservation to my Hotel, thought it was ok then I entered my card details. I don't know what made me check but the money was taken out immediately.

I called guest services straight away and spoke to a lovely cast member. She cancelled my initial reservation and then tried to rebook for me. I needed to give a credit card for security. We only have one debit card in our house (paid off credit card and then cut it up a few years back!) and it got declined. Funds were available. Have no idea why it got declined. Gave up trying to rebook as I thought I would try again when my window to book Cali Grill opened.

Tried to book Cali Grill online a couple of days later and my card got declined. I had just been paid so I knew I had ample funds. Called my bank, card ok, funds available, no lock on card for use in USA

I called in and spoke with a cast member...same thing, card declined! I asked to be speak with a supervisor. This really lovely lady called me on my mobile in the UK, explained I only have one debit card and no other means to secure this reservation.

She sent an adress check/approval to my bank, which would take a couple of days to go through! Then she over rode the system and booked HDDR and Cali Grill without a credit/debit card, (I have free dining) This took along time! About 50 mins! She messed up the phone number part on one of them so I can't find it in my reservation page, but I have the ressie number stored safely!

I am planning on getting a fairfx card next month for when I want to book my MNSSHP tickets.

Fingers crossed you manage to get this sorted out more smoothly than I did.

Let me know if you have similar problems with your credit card so I can quit worrying it's just my luck!

Good luck
Nikki

 

[Daysleeper40]

I am planning on getting a fairfx card next month for when I want to book my MNSSHP tickets.

Hi - I don't know if this will affect you or how you go about booking MNSSHP tickets - but I do know that is you use your FairFX card for things like security deposits it puts a shadow on the card for "x" amount of funds. Could cause you issues if you need the funds for something else...

 

[littlelaura]

same thing happened to use. i even got the message up saying it had succesfully been attatched to out ddp, but still had to pay. when i spoke to disney dining (re a different ressie not showing up online) i was told that i could get it refunded at our hotel, and then use ddp credits to pay. since it was on the fairfx card, i am happy to wait until we arrive at wdw to sort it out

 

[higgy66]

Thanks Guys

Called Disney dining today and they have re-booked my reservation and then cancelled the one where I had been charged so I should get a refund in the next few days

I also hadn't realised that tips are included in this booking so that seems a bit better for it taking 2 TS each

 

[wayneg]

Thanks Guys

Called Disney dining today and they have re-booked my reservation and then cancelled the one where I had been charged so I should get a refund in the next few days

I also hadn't realised that tips are included in this booking so that seems a bit better for it taking 2 TS each

All you can eat, All you can drink, Show & tips, its not a bad deal.
Glad you got it sorted.

 

[Sapper383]

Hello, this happened to me also. I linked my reservation to my Hotel, thought it was ok then I entered my card details. I don't know what made me check but the money was taken out immediately.

I called guest services straight away and spoke to a lovely cast member. She cancelled my initial reservation and then tried to rebook for me. I needed to give a credit card for security. We only have one debit card in our house (paid off credit card and then cut it up a few years back!) and it got declined. Funds were available. Have no idea why it got declined. Gave up trying to rebook as I thought I would try again when my window to book Cali Grill opened.

Tried to book Cali Grill online a couple of days later and my card got declined. I had just been paid so I knew I had ample funds. Called my bank, card ok, funds available, no lock on card for use in USA

I called in and spoke with a cast member...same thing, card declined! I asked to be speak with a supervisor. This really lovely lady called me on my mobile in the UK, explained I only have one debit card and no other means to secure this reservation.

She sent an adress check/approval to my bank, which would take a couple of days to go through! Then she over rode the system and booked HDDR and Cali Grill without a credit/debit card, (I have free dining) This took along time! About 50 mins! She messed up the phone number part on one of them so I can't find it in my reservation page, but I have the ressie number stored safely!

I am planning on getting a fairfx card next month for when I want to book my MNSSHP tickets.

Fingers crossed you manage to get this sorted out more smoothly than I did.

Let me know if you have similar problems with your credit card so I can quit worrying it's just my luck!

Good luck
Nikki

We had the same problem, we phoned to book hoop but they don't accept any debit cards only credit cards.

 

[higgy66]

All you can eat, All you can drink, Show & tips, its not a bad deal.
Glad you got it sorted.

Wayne - does that included alcoholic drinks?

 

[wayneg]

Wayne - does that included alcoholic drinks?

Included with the meal: Coca Cola, Diet Coke, Root Beer, Sprite, Orange, Pink Lemonade, Iced Tea, Apple Juice, Milk, Chocolate Milk, Hot Tea, Coffee, Draft Bud Light, Chardonnay, Rose, Sangria, and Merlot

Also drinks to buy but we are more than happy with what is included. You get approx 90-100 mins to drink, last year we had a great server who kept the drinks flowing the whole time, sometimes they can be a little slow.

http://allears.net/din/hddcom.htm

 

[higgy66]

Included with the meal: Coca Cola, Diet Coke, Root Beer, Sprite, Orange, Pink Lemonade, Iced Tea, Apple Juice, Milk, Chocolate Milk, Hot Tea, Coffee, Draft Bud Light, Chardonnay, Rose, Sangria, and Merlot

Also drinks to buy but we are more than happy with what is included. You get approx 90-100 mins to drink, last year we had a great server who kept the drinks flowing the whole time, sometimes they can be a little slow.

http://allears.net/din/hddcom.htm

I'm sure I can find something to drink from the list - especially from the last 5 listed!