Health Inspector Report

[GeneralTso]

That's really gross. I'm also not terribly surprised.
I do get a giggle about how defensive some folks are about their Disney food though! I don't think anyone is trying to ruin your magic. Just a fact.

I certainly have no doubt there will be no loss of service or $$$ over this.
For heaven sake, people post pictures of their french fries on a paper plate they think it's just special Disney fries or something.

 

[Princess Sara's Mom]

Coming from a restaurant family, I can assure you that pretty much where there is food, there are critters: bugs and rodents. The trick is being on a regular pest control program, keeping a clean establishment and handling problems as soon as you see them

The temperature, storage and cross contamination issues are the worst. Here in my city, 1 or 2 critical incidents would find a restaurant closed down.

It worries me tremendously that these restaurants had these violations, and that they weren't closed down to address the issue. You close down a Disney restaurant, it speaks volumes, and I'm sure it would make Disney take the whole matter very seriously. I know it does in my city, as the restaurant issues are publicized and that goes a long way, if you want to have customers eat at your restaurant again.

We would have been at Disney yesterday for 2 weeks, but hubby was in hospital all week, so we had to cancel trip. He was just diagnosed with Crohn's, so no more Disney restaurants for us for awhile. We can't take a chance with him getting sick, and with these new findings, it confirms my suspicions of what I have been seeing over the years in the WDW restaurants. We've eaten pretty much everywhere on property, including Signatures, and seen some gross violations - last year, we were treated to a filthy disgusting Rose and Crown with ants crawling across our table, and a nasty stench throughout, so there are some restaurants that we will never eat at again. We've also seen cross contamination issues at buffets, and improper storage of food.

When I talked to my dad about it, he said restaurants are not perfect, and of course violations happen, but it depends upon the type of violation. Keeping temperatures constant and proper storage is something that always neeeds to be correct, or you could have serious foodborne illness.

My questions are: Is it because restaurants are too busy? Not properly trained staff? Cutting corners? Overworked chefs? High profit margins?

I would ask these same questions of any restaurants with critical violations, but since it's Disney, they should know better, as the amount of guests who would fall ill from Disney kitchen mistakes could be staggering.

Tiger

Excellent post--I actually just saw this on an episode/rerun of "Undercover Boss." It was with the CEO of Baja Fresh. It was so eye-opening when they got to the part when the food was not the right temperature. Scary.

http://www.cbs.com/primetime/underc...z7ubZyxNwhZvh1DlhVlmBvnA&vs=Default&play=true

Here's what this thread has me questioning--this is at the restaurants. If this is going on at restaurants and there's this blatant oversight--what's happening within the parks as a whole. Rides at Florida's theme parks (Disney World, Universal Orlando, Busch Gardens) are exempt from state ride inspection and accident investigation regulations. I know we all like to put our Disney on, but c'mon--this is out of hand. I know we'd like to think 'surely, they'd never put us guests at risk...' but the stories you'd hear backstage & the things I've seen firsthand...well...

http://www.saferparks.org/regulation/state/index.php

Great post.

 

[Princess Sara's Mom]

Honestly, in the world of restaurants, these are minor. The roaches were in a light fixture.

I hear what you're saying, but as CMs we were trained to look for those things and report it to our supes and it was gone--certainly by the time we opened the next day.

I dunno ... is it training? Is it that CMs are too overworked? Is it that CMs just don't care anymore? Is it that Disney figures that we're hooked and we'll always be there because of the 'hey! we're DISNEY!' attitude? I don't know...

 

[OllieDannyandMe]

Here's what this thread has me questioning--this is at the restaurants. If this is going on at restaurants and there's this blatant oversight--what's happening within the parks as a whole. Rides at Florida's theme parks (Disney World, Universal Orlando, Busch Gardens) are exempt from state ride inspection and accident investigation regulations. I know we all like to put our Disney on, but c'mon--this is out of hand. I know we'd like to think 'surely, they'd never put us guests at risk...' but the stories you'd hear backstage & the things I've seen firsthand...well...

http://www.saferparks.org/regulation/state/index.php

Great post.

I actually had that exact same thought. I do put on rose-colored glasses with Disney. But I am also taking my 7 year old daughter with me, and I need to protect her. Is a major accident or a catastrophe on the near horizon at Disney? Disney, are you listening? Because I am worried, and I cannot be the only one.

Principles and ideals have been abandoned. Disney is not the same as it was in the 1980s and early 90s. Of course there have been improvements in some areas, but I have seen things abandoned that were near and dear to my heart. If Disney slips in the area of customer safety, I will draw a line.

I will be sad, too. I believe in this business, and I know it's naive and foolish to believe in any business. But I really have believed in it for so long, for so long, that I can ignore when its shoes get a little muddy. Because I want to believe that the dream is possible; that a business can meet its bottom line and be good and fair to its customers at the same time. There was a time when I knew that was possible, and Disney made me a believer.

Now, I find myself just hoping.

 

[HomerHog]

Click on the link below to take you to the page where you can search the actual inspection reports rather than the news station summaries.

Department of Business and Professional Regulation

 

[dandave]

I managed a restaurant and have a food safety license. Believe it or not I am not that concerned about the dead roaches which were not in a food area. But the raw food stored above cooked is beyond shocking and unacceptable!

The rose and crown temperature issues are also off the charts shocking. They are required to fill out temperature logs every four hours, either the logs were falsified or they have a serious management problem.

Raw beef next to lettuce is an instant firing offense! That can kill people.

I agree!!!
There is nothing remotely minor about cross contamination of raw meats with vegetables and other ready-to-eat foods, or food not stored at proper temps! Any of this *can* cause you to become seriously ill, if it doesn't kill you. I can't believe that anyone would refer to these offenses as "minor". You'ld probably fare better eating one of the roaches!

 

[nytimez]

You'ld probably fare better eating one of the roaches!

Actually, roaches carry some pretty nasty bacteria -- so much so that researchers think the next great advance in medicine might come from figuring out how roaches can carry all those awful bacteria and not die.

Here's a link, for those of you brave enough.

But yeah, in general -- as I posted earlier -- I agree that the cross-contamination risk is greater than roaches, which exist to at least some extent in probably every major restaurant.

 

[dandave]

Actually, roaches carry some pretty nasty bacteria -- so much so that researchers think the next great advance in medicine might come from figuring out how roaches can carry all those awful bacteria and not die.

Yes. I know. I'm in healthcare. If we were allowed to be sarcastic, then that would have been sarcasm.

 

[goofyintoronto]

Ok im officially grossed out and worried. At first I thought it was just CP, Liberty Tree, and Rose/Crown that had violations. Until i looked at the detailed report. OMG! I cannot believe how many restaurants at Disney have violations! 33 at Ohana? Really? I will have to rethink my ADRs. I know some ppl may think im over reacting....but I dont wanna take any chances and get sick during my vacay. WOW!

 

[kamik86]

I'm not to worried about seeing this like this...

For example the raw food next to/above cooked food. How many of you can honestly say you have never put raw chicken or steak in your fridge next to a salad or other veggies, or on the shelf above to thaw for dinner that night?

I definitely have.

 

[SDSorority]

Well, the beef/lettuce thing in particular concerns me...that could be deadly. Raw meat touching my food is not okay.

especially for the friendly vegetarians....


This is why I bring in most of my food when I go to WDW. However, we DO have an ADR at LTT in September.

 

[SDSorority]

http://media2.abcactionnews.com/htm...y-inspections.html?appSession=011120654138298


I didn't see this link posted before.

 

[Buntington]

http://media2.abcactionnews.com/htm...y-inspections.html?appSession=011120654138298


I didn't see this link posted before.

Thanks for the link--I do wish it gave more details about the violations, though. All you can see is the number of critical and noncritical violations.

It's disturbing to see that almost every Disney restaurant has multiple critical violations at every inspection. Sometimes I look at the inspection reports in our city, and most restaurants seem to pass with no critical violations. The ones that have critical violations have usually rectified the situation by the time of the next inspection. I'm surprised that Disney is so careless with food safety.

 

[Dorisk3]

I managed a restaurant and have a food safety license. Believe it or not I am not that concerned about the dead roaches which were not in a food area. But the raw food stored above cooked is beyond shocking and unacceptable!

The rose and crown temperature issues are also off the charts shocking. They are required to fill out temperature logs every four hours, either the logs were falsified or they have a serious management problem.

Raw beef next to lettuce is an instant firing offense! That can kill people.

I agree, the raw chicken and raw food cross contamination were the worst to me. What I find funny here are the disney apologists, if there were raw chicken dripping onto cooked salmon at your local TGI Fridays, you'd be screaming, but at Disney, hey, there are so many restaurants, so Disney is doing pretty good after all.

 

[taylor3297]

While it is true that most home kitchens would fail inspections, everyone should be meticulous when dealing with raw meat and meat juices! Yes inspections usually pick up on minor violations in the spirit of safety, but, raw meat near vegetables that are not going to be cooked can seriously be deadly. That is why the inspectors actually issued a "stop sale" at the Rose and Crown. That is a lot worse than just a failed inspection.

If you are letting raw meat come in contact with raw veggies at home, please do not ever serve, small children, the elderly, pregnant women, or people with immune deficiencies.

Michelle

I know all of this. After studying food chemistry you learn all of this. But I am not going let this worry me. You take a risk any time you eat out.

Many people who worry about these thing are also the ones who will eat raw cookie dough without thinking twice about it.

 

[nytimez]

I agree, the raw chicken and raw food cross contamination were the worst to me. What I find funny here are the disney apologists, if there were raw chicken dripping onto cooked salmon at your local TGI Fridays, you'd be screaming, but at Disney, hey, there are so many restaurants, so Disney is doing pretty good after all.

It's a stunningly willful ignorance of reality, that's for sure.

 

[daraddg]

well the fact they found this already will hopefully mean nice clean resturants for those of us with trips coming up

 

[eliza61]

I agree, the raw chicken and raw food cross contamination were the worst to me. What I find funny here are the disney apologists, if there were raw chicken dripping onto cooked salmon at your local TGI Fridays, you'd be screaming, but at Disney, hey, there are so many restaurants, so Disney is doing pretty good after all.

LOL. so very true, this is the dis boards. disney can never do wrong here.

The improper storage of food and cross contamination scares me but very happy to hear that disney at least acknowledge it and is addressing the situation

 

[Princess Sara's Mom]

Click on the link below to take you to the page where you can search the actual inspection reports rather than the news station summaries.

Department of Business and Professional Regulation

Thanks! I was looking for that!

 

[OllieDannyandMe]

Thanks for the link--I do wish it gave more details about the violations, though. All you can see is the number of critical and noncritical violations.

It's disturbing to see that almost every Disney restaurant has multiple critical violations at every inspection. Sometimes I look at the inspection reports in our city, and most restaurants seem to pass with no critical violations. The ones that have critical violations have usually rectified the situation by the time of the next inspection. I'm surprised that Disney is so careless with food safety.

I was able to pull up the reports that explained each violation. All of the restaurants are in Orange County with a zip code of 32830, but some of them are listed in the city of Bay Lake and some of them are in the city of Lake Buena Vista. If you don't mind taking the time, it's easy to pull up the info.

The violations seem to be carelessness on the part of Disney (more than anything else). Odds are that everything is fine and will be fine. I still plan to dine at Disney next month. But I am dismayed. Careless is NOT how I would have described Disney 20 years ago, and now, it is. It reminds me of the changes in the monorail procedures that led to the death of Austin Wuennenberg. Did the old procedures cause delays and seem overly cautious? Perhaps. But if they had still been in place, Austin would not have been killed in that crash, and that saddens me. I lived in Washington State when the E. Coli outbreak occurred at Jack in the Box restaurants in 1993, and 477 Washingtonians were culture-confirmed with infections. I do not want a tragedy like that happening again, especially not at Disney.