HEADS UP... Disney just changed the EMH schedule for July all the way thru Dec...

[Minnie-Mickey]

I just saw this post. well, I think it s... I planned out for multi families. I agree if they want us to play all for their staffing and tracking system they should also have to play by their own rules and schedule 60 days out min. Ps we own Disney stock but I do not agree with all they do.

 

[Minnie-Mickey]

I am there for 8 nights and it looks Ike all the my nights are now gone. Grrrrrrr

 

[pixiepurls]

Warning - just read on easywdw that Disney has changed the EMH schedule for July thru December...

What is EMH?

 

[Shrimp332]

EMH = Extra Magic Hours for onsite guest... They either open an hour early or stay open 2 hours late...

Right after this happened I sent an email off their website and totally forgot about it until I received a phone call tonight. They said they are getting a lot of complaints and that is why it took so long to call me... Maybe if they receive enough complaints they won't do this in the future...

 

[Laketravis]

And to the poster who claimed the airline comment was a straw man argument, I was just replying to your argument that airlines never change their flight times. They do quite often! And if you knew that, why bring it up at all?

Below is what I posted and nowhere did I say that airlines never change their flight times; I was posing a hypothetical. Since your response was essentially "they do it all the time", I don't think you understood my point:

How would you feel if your airline told you weeks or months after you booked your flights that they were going to push your flights back and you would arrive 2 or 3 hours later than originally planned and have to leave 2 or 3 hours earlier than originally planned?

Would you seriously be okay with that? Would you defend the airlines actions with the same vigor and tenacity you defend Disney's?

I don't have a problem with Disney INCREASING the hours on the published schedule because of increased bookings, but I think it's dirty pool for them to REDUCE already published park hours, regardless of the reason.

 

[kaytieeldr]

Of course I have. I'm sure we all have. That was not my point, and your response is simply a straw-man argument.

The point isn't whether or not they CAN, it is whether or not the premise for such action is RIGHT and how one would perceive that action.

Comparing WHY airlines adjust flight schedules to why WDW would adjust park hours is an apples to oranges comparison.

Again, customers who book and plan their day in "the world" contingent on park hours get a raw deal when WDW reduces those published hours.

Period.

Well, no. Airlines change their schedules for operational reasons. Theme parks change their schedules for operational reasons.

Apples to apples.

 

[Laketravis]

Well, no. Airlines change their schedules for operational reasons. Theme parks change their schedules for operational reasons.

Apples to apples.

Airlines base schedule changes in large part on demand yield curves. I highly doubt WDW reduced EMH hours because nobody wanted to go.

My guess is it was more to do with optimizing costs against revenue. That's financial, not operational.

 

[2jboysmom]

Disney has restored my faith! Several weeks ago I had emailed Disney about how this EMH change would effect my families vacation negatively. I was not expecting anything, they were not going to change the hours just for our family. Today I received a call stating they would be adding Park hoppers and 2extra Fastpasses per day of our trip to our reservation for Free! I was kind and respectful in my email and the call! Love that pixie dust. I encourage you if you are also unhappy about this to give Disney a chance to make it right for your family as well. What a blessing this will be for our family!

 

[maxiesmom]

Below is what I posted and nowhere did I say that airlines never change their flight times; I was posing a hypothetical. Since your response was essentially "they do it all the time", I don't think you understood my point:

I understand. Your argument wasn't, and still isn't, solid. Airlines DO change flight times for a variety of reasons. But as I have read the Contract of Carriage, I know that. It may not make me happy, but I'm aware that they can do that, so I adjust accordingly.

 

[MrInfinity]

Wow this really sucks for all that planned around it, but really Disney does post on their Calendar pages that operating hours are subject to change. So you do have to plan w that in mind. I don't think they need to notify you... that would be crazy for them to take on the obligation to notify millions of people any time they change an operating hour or ride closure schedule.

 

[Angel Ariel]

Wow this really sucks for all that planned around it, but really Disney does post on their Calendar pages that operating hours are subject to change. So you do have to plan w that in mind. I don't think they need to notify you... that would be crazy for them to take on the obligation to notify millions of people any time they change an operating hour or ride closure schedule.

I'm not saying they have to personally email everyone specifically about it...but why is it unreasonable for them to post a "heads up, operating hours for july - December have been updated.' status on their fb page? Or include a quick announcement on the massive amounts of marketing emails they are already sending out?

It may not reach everyone, but those are fast and easy solutions to reach more people than they reach by not saying anything at all. Disney wants guests to.lock their schedules in way in advance, then they need to respect that people are.doing that and do some small, quick things that would help them. I mean, seriously, it takes less than a minute to type out an appropriate fb status, or Tweet. I'm already getting at least one status update/ day on my fb feed from WDW and DLR each. Most of the time they are just pictures basically saying come here...or things like the 8h miner challenge. Something like operational updates, in the case of *wide scale changes* like this one, would actually be helpful. I'm not talking about every little park hour change from day to day...but things like this situation where 1 change is affecting 6 months worth of trips.

 

[LaurenT]

Wow this really sucks for all that planned around it, but really Disney does post on their Calendar pages that operating hours are subject to change. So you do have to plan w that in mind. I don't think they need to notify you... that would be crazy for them to take on the obligation to notify millions of people any time they change an operating hour or ride closure schedule.

I agree with this... although, we can't really plan with that in mind! We need to book our FPs at 60 days if we want to be sure of getting the popular ones when we want them, we need to do the same at 180 days for our ADR's.
The 180 is a tough one for Disney to make good on, but I would hope that they try and keep their scheduling changes to at least outside the 60 day window as far as cutting hours or changing EMH days. I did e-mail them just to let them know that changing it after their guests had done everything they were supposed to do does have unintended consequences. I'm still planning on having a great time, but there is a little tinge of frustration for me.... they should be aware that loyal Disney customers are being negatively impacted.

 

[mom2rtk]

I'm not saying they have to personally email everyone specifically about it...but why is it unreasonable for them to post a "heads up, operating hours for july - December have been updated.' status on their fb page?

Well, then they'd have to delete all those pesky negative comments posted in response.

 

[Angel Ariel]

Well, then they'd have to delete all those pesky negative comments posted in response.

Lol, true. And that is really what it likely comes down to. Disney needs to decide which is worse...negative opinions online when they are trying to assist guests by telling them ahead of time, or negative opinions online *and* in person from people who don't know about the change and have their carefully locked in schedules completely changed.with no.notice. personally, I would go with option 1. At least in that case they are trying to help.

As for the flight analogy...I do get updates from my carrier (southwest) if my flight is changed. Heck...even the day of they will text or call me if there are delays, and I give them my info.

 

[mom2rtk]

As for the flight analogy...I do get updates from my carrier (southwest) if my flight is changed. Heck...even the day of they will text or call me if there are delays, and I give them my info.

Yep. Even got a text with a gate change on a recent flight.

 

[Mad Hattered]

Well, then they'd have to delete all those pesky negative comments posted in response.

Seriously, anyone who thinks this change is "ok" with no notification either doesn't have a trip planned during the time period or thinks Disney can do no wrong.

 

[dawgsgirl]

I am still annoyed with Disney about this change. Evening EMH at the MK is the main reason I stay on site. I will be there Sept 3-12 and there are NO evening EMH at the MK during that time. I still had time to change plans, but feel cheated regarding my resort benefits. WDW keeps pulling these stunts and in the process making me wonder about their "wonderful" customer service!!

 

[mom2rtk]

I am still annoyed with Disney about this change. Evening EMH at the MK is the main reason I stay on site. I will be there Sept 3-12 and there are NO evening EMH at the MK during that time. I still had time to change plans, but feel cheated regarding my resort benefits. WDW keeps pulling these stunts and in the process making me wonder about their "wonderful" customer service!!

Did you email Disney with your complaint? They need to hear this from every person in your spot. If people don't complain, they assume it's just ok. And they'll be more likely to do it again to someone else.

At the very least, they owe you some extra FPs to make up for the additional ride access you would have had during EMH. It's not the same, but it would be better than nothing.

 

[Angel Ariel]

Did you email Disney with your complaint? They need to hear this from every person in your spot. If people don't complain, they assume it's just ok. And they'll be more likely to do it again to someone else.

At the very least, they owe you some extra FPs to make up for the additional ride access you would have had during EMH. It's not the same, but it would be better than nothing.

I agree! I emailed them, and I got a.phone call back a few days later. I'm still playing phone tag with the cm (b/c I am moving,.and it is just difficult to call back during.her hours), but it is a specific cm with personal voicemail...not just a call center I am calling back.

 

[dawgsgirl]

Did you email Disney with your complaint? They need to hear this from every person in your spot. If people don't complain, they assume it's just ok. And they'll be more likely to do it again to someone else.

At the very least, they owe you some extra FPs to make up for the additional ride access you would have had during EMH. It's not the same, but it would be better than nothing.

Yes, I did complain to them and received a phone call that made me even more annoyed. I have emailed them again and am waiting for a phone call. The first phone call did not even offer up an apology. Just kept telling me over and over that Disney policy is one EMH per operating week of Sun-Sat. The customer rep that called me needs more training!