About ten years ago I went to
Disneyland with my father and his girlfriend. The girlfriend and I went on POC and on the way down the first hill the front of the boat submerged and a large wave washed over us. That had never happened before! We were soaked, absolutely drenched.
When we got off the ride, the CM was surprised to see how wet we were. We asked for a place to dry off and she called guest relations. A CM from guest relations showed up and took us through the backlot of DL and to the entrance of Main Street USA. He said that we had to wait for a few minutes for an escort to the nurses' station, located just across from us. After a couple of minutes, we set out to cross Main Street USA. Suddenly I noticed that we were surrounded by several people in regular streetwear. They were undercover security and they shielded us from the other guests. It was fascinating.
At the nurses' station, Disney offered to wash and dry our clothes, which they promised would take only a half hour. It took three hours! In the meantime, we were left in the capable hands of Nurse Ratched. She was so rude and mean it was unbelievable. When we explained what happened on POC and why we were at her station, she replied, "This is a hospital for sick people!" Nurse Ratched gave the girlfriend and I robes to wear. Dad's girlfriend is heavyset so the robe that she had was insufficient to cover her. When she politely explained this, Nurse Ratched stared at her and said, "Well then I guess you will just have to wear another robe backwards, won't you." Outraegous!
After our three hours under the condenscending gaze of Nurse Ratched, the guest relations CM magically appeared with our clothes and line passes to Space Mountain. The rest of the visit was a disaster. Spalsh Mountain broke down while I was at the top of the hill and I had to be evacuated. Dad's girlfriend tripped over some uneven pavement and hurt her ankle.
The next day the girlfriend called Disneyland and explained what had happened. She had taken notes during the visit, so she had Nurse Ratched's name, the location of the uneven pavement, and the time of the Splash Mountain break down. Disney responded quickly with an apologetic letter and three passes for our next visit.