ericstac
DIS Veteran
- Joined
- Sep 15, 2013
- Messages
- 1,070
This past Dec-Jan trip I got 'food poisoning' and could not leave our resort room for nearly 10 days. It was REALLY bad.. both ways.. disgusting.. all day, all night non-stop. On Christmas morning I found myself in Celebration ER with IV's and junk. got three prescriptions and returned to the Poly to try to get better.. finally did but only spent 6 of the 14 day family vacation feeling good enough to do anything outside of the room.
We had 23 ADR's reserved and most were cancelled same day because we waited until right before the ADR to see if I could make it. The reservation CM's were wonderful about this and never charged us a thing but they insisted every single time to notify Disney of this. When we got home we sent an email letting them know the wonderful time we had as usual plus letting them know about the great CM's on the ADR's and how they were really concerned about me etc etc..
A CM immediately called to interview (interrogate) me on the illness and pretty during my explanations of what happened and stuff she kept tossing in comments about it being a stomach bug.. it was almost like, not it was definitely her trying to convince me in some sort of way to start saying in my own words that it was a stomach bug.. this really angered me because I could care less about blaming WDW on the food poisoning we were just letting them know because WDW told us to let them know. So then she tells me I need to fill out some forms and emails over a big packet that required a ton of information about not only myself but everyone in our party.. They wanted to know all the activities for each person for 3 days prior to the vacation, what was digested, where the person was in public.. EVERYTHING.. plus everything during the vacation in detail.
I was dumbfounded.. but I sat down over a few nights and got all the data together and sent it over.. this took months because it kept getting 'lost' due to the investigation changing hands several times.. finally got it to a person that was currently handling the investigation and it was determined that there was no way it was food poisoning and WDW was not at fault.
So first my trip was a total failure, then WDW ask us to tell them, we do, and they make it some sort of legal battle making sure I know they are not at fault.. Now to me after all this hoopla it seems like they wee at fault and they are trying to skirt the issue and hope that letter satisfied me and I just go away.. which I was never really intending on going after them anyway. I had travel insurance that would cover the med expenses and down time and WDW delayed that submission because during the first conversation they said they would pay for the vacation and losses if the determined it was food poisoning from their restaurant.. So I let them handle it prior to claiming with the insurance company.
This left a sour taste in my mouth with what used to be a great company.. I remember one thing this lady kept saying on the phone was how, 'oh it was most likely a stomach bug correct?' and I would replay with 'umm probably not, I was at the Poly with a family of 5, including 3 children, and I was sitting or bending over the toilet every 5 minutes. If it was a stomach bug one of the other 4 would have definitely gotten sick as well.' I am a meat eater and my family is not, at the buffets I eat all the varieties of meat.. they do not.. this is most likely where the food poisoning came from..
We had 23 ADR's reserved and most were cancelled same day because we waited until right before the ADR to see if I could make it. The reservation CM's were wonderful about this and never charged us a thing but they insisted every single time to notify Disney of this. When we got home we sent an email letting them know the wonderful time we had as usual plus letting them know about the great CM's on the ADR's and how they were really concerned about me etc etc..
A CM immediately called to interview (interrogate) me on the illness and pretty during my explanations of what happened and stuff she kept tossing in comments about it being a stomach bug.. it was almost like, not it was definitely her trying to convince me in some sort of way to start saying in my own words that it was a stomach bug.. this really angered me because I could care less about blaming WDW on the food poisoning we were just letting them know because WDW told us to let them know. So then she tells me I need to fill out some forms and emails over a big packet that required a ton of information about not only myself but everyone in our party.. They wanted to know all the activities for each person for 3 days prior to the vacation, what was digested, where the person was in public.. EVERYTHING.. plus everything during the vacation in detail.
I was dumbfounded.. but I sat down over a few nights and got all the data together and sent it over.. this took months because it kept getting 'lost' due to the investigation changing hands several times.. finally got it to a person that was currently handling the investigation and it was determined that there was no way it was food poisoning and WDW was not at fault.
So first my trip was a total failure, then WDW ask us to tell them, we do, and they make it some sort of legal battle making sure I know they are not at fault.. Now to me after all this hoopla it seems like they wee at fault and they are trying to skirt the issue and hope that letter satisfied me and I just go away.. which I was never really intending on going after them anyway. I had travel insurance that would cover the med expenses and down time and WDW delayed that submission because during the first conversation they said they would pay for the vacation and losses if the determined it was food poisoning from their restaurant.. So I let them handle it prior to claiming with the insurance company.
This left a sour taste in my mouth with what used to be a great company.. I remember one thing this lady kept saying on the phone was how, 'oh it was most likely a stomach bug correct?' and I would replay with 'umm probably not, I was at the Poly with a family of 5, including 3 children, and I was sitting or bending over the toilet every 5 minutes. If it was a stomach bug one of the other 4 would have definitely gotten sick as well.' I am a meat eater and my family is not, at the buffets I eat all the varieties of meat.. they do not.. this is most likely where the food poisoning came from..