Sorry if this post gets long... just have to vent.
I booked air through Vacation Express charter airlines about 4 months ago , good fare ($158 R/T) good schedule (depart to Orlando 7am return 8pm). In the interim, the airline made local news for several major delays and a co-pilot arriving for work drunk. Needless to say, I began to have reservations @ using this carrier, but when I originally called to cancel, I would have lost $100 per ticket.
So......yesterday, I get a call telling me they have to reschedule my return trip, I will no longer have a direct flight and we will depart at 1pm thus having to cancel out my final day at Disney.
After much to do, they did agree to cancel out my entire reservation and I re-booked with Southwest. The trip is now costing me $450 more, but I'm taking it as a lesson learned in dealing with charter companies and I do feel safer flying with larger carrier.
Just thought I'd pass along the experience for anyone thinking @ booking with a charter company.
I booked air through Vacation Express charter airlines about 4 months ago , good fare ($158 R/T) good schedule (depart to Orlando 7am return 8pm). In the interim, the airline made local news for several major delays and a co-pilot arriving for work drunk. Needless to say, I began to have reservations @ using this carrier, but when I originally called to cancel, I would have lost $100 per ticket.
So......yesterday, I get a call telling me they have to reschedule my return trip, I will no longer have a direct flight and we will depart at 1pm thus having to cancel out my final day at Disney.
After much to do, they did agree to cancel out my entire reservation and I re-booked with Southwest. The trip is now costing me $450 more, but I'm taking it as a lesson learned in dealing with charter companies and I do feel safer flying with larger carrier.
Just thought I'd pass along the experience for anyone thinking @ booking with a charter company.