I am just trying DU for the first time this year. I have normally planned everthing myself but after all that I have seen here I decided to try them out. Most of the posts in regards to DU here are positive. I was still a skeptic. I tried to make a request for a quote on AKL. This was not my forst choice of resort but I thought maybe I could swing it. THe price, while great for the rom was over my budget this year. I went back to the drawing board and when POFQ announced it was re-opening I jumped at that as that was our first choice of hotel as far back as 2002. It had closed when we went that year. I made a request the other day for a quote. The quote came back quickly and I made my mind up that we wanted to stay at POFQ. I made the reservation and just as quyickly I received a confimation and a survey on what me and the family wanted out of our vacation. The survey would be used to make a plan that would be specific for us. So far the response times have been excellent. I have not entered the planning phase as yet but I just started. I am well pleased thus far. I plan to update as things go on.