Has anyone had Disney cancel ADRs?

[Albertan mom]

Talking to a CM today at Disney Dining and she said that the Disney "higher-ups" are going through reservations and are going to cancel ADRs if people have double bookings, or suspicious bookings (like a 2:30 at Le Cellier, and a 4:00 at LTT for example, different parks, only a few hours apart)

How would they do it? Would they just cancel them, or call you and tell you to pick one or the other?

Has anyone had this happen to them?

 

[klj27]

I can't imagine how they would do that.

 

[Hannathy]

There have been several posts with people saying Disney is canceling double bookings,ie 2 on the same day for dinner. personally I think Disney should, it isn't fair to take a spot away from someone who needs it so you don't have to decide. I doubt they call.

 

[magicaldisney]

There have been several posts with people saying Disney is canceling double bookings,ie 2 on the same day for dinner. personally I think Disney should, it isn't fair to take a spot away from someone who needs it so you don't have to decide. I doubt they call.

I totally agree with this. It's a long time coming, in my opinion.

 

[eeyoresnr]

I agree too... double booking is unfair and in the end leaves empty seats that could have been filled

 

[Timon_n_Pumba]

Talking to a CM today at Disney Dining and she said that the Disney "higher-ups" are going through reservations and are going to cancel ADRs if people have double bookings, or suspicious bookings (like a 2:30 at Le Cellier, and a 4:00 at LTT for example, different parks, only a few hours apart)

How would they do it? Would they just cancel them, or call you and tell you to pick one or the other?

Has anyone had this happen to them?

How would one justify having two reservations such as those you give as examples? This takes away an opportunity for someone else who might actually know they want to eat at a particular location, but now cannot get an ADR because *someone* has double booked so they don't have to decide. Disney potentially loses out as well, since they might end up with empty seats that would otherwise, potentially, be filled.

I agree with previous posters, and am happy that Disney is doing it.

Disney should develop a program that would automatically detect, based on a guest's phone number or resort confirmation number, when someone was trying to make an overlapping reservation or double booking, and not allow it. Using the confirmation number---and requiring it for any ADR---would prevent the unscrupulous from simply giving multiple and/or different phone numbers.

Best Regards,

Scott in MO

 

[tcp0421]

How would one justify having two reservations such as those you give as examples? This takes away an opportunity for someone else who might actually know they want to eat at a particular location, but now cannot get an ADR because *someone* has double booked so they don't have to decide. Disney potentially loses out as well, since they might end up with empty seats that would otherwise, potentially, be filled.

I agree with previous posters, and am happy that Disney is doing it.

Disney should develop a program that would automatically detect, based on a guest's phone number or resort confirmation number, when someone was trying to make an overlapping reservation or double booking, and not allow it. Using the confirmation number---and requiring it for any ADR---would prevent the unscrupulous from simply giving multiple and/or different phone numbers.

Best Regards,

Scott in MO

I think this is the case this year. I really do think that is why there is nothing available now. This is very unfair I really dont know why there would be nothing open at the resturants when the hotels are not even booked solid!

 

[mickaholic4077]

Well,you have locals and off-site guests who have to eat,too,not just on-site people.

 

[Cool-Beans]

How would one justify having two reservations such as those you give as examples? This takes away an opportunity for someone else who might actually know they want to eat at a particular location, but now cannot get an ADR because *someone* has double booked so they don't have to decide. Disney potentially loses out as well, since they might end up with empty seats that would otherwise, potentially, be filled.

I agree with previous posters, and am happy that Disney is doing it.

Disney should develop a program that would automatically detect, based on a guest's phone number or resort confirmation number, when someone was trying to make an overlapping reservation or double booking, and not allow it. Using the confirmation number---and requiring it for any ADR---would prevent the unscrupulous from simply giving multiple and/or different phone numbers.

Best Regards,

Scott in MO

I'm not sure I understand how this would work. What would prevent me from calling up as Cool Beans 555-1234 and booking Le Cellier and then calling back as Cool Beans 555-6789 and booking San Angel Inn?

I think it is nice to cancel reservations you aren't going to use and I almost always cancel mine. There have been a couple times that I changed plans and forgot to call, I admit it. But it is a nice thing to do and I do try.

I can only think of one time that I double-booked and that is because there was no way to know where I'd be...but it doesn't happen much. I can't imagine that there is enough double-booking going on to make it a problem. But maybe I'm wrong, maybe it is, I dunno.

 

[lonegungirl]

I had one friend who was told that the only available ADR for the Fantasmic! package was around 3:45pm. She then wanted to make another ADR for around 8pm because she figured they'd be starving by then, but was told that she couldn't, because they're not allowed to make more than one ADR per meal time.

When I called last to make ADRs for another trip, I asked and was told that there would be a designated team that would go through ADRs each night and check for duplicates and cancel them. She specifically said that people would not be notified. She then said that there had been some meeting where they brought up one person's record which showed something like 55+ ADRs for a 1 week trip...and apparently the person was still continuing to call back and make more...

 

[Tinkrbell]

Ever since they reinstated the DDP this has been happening. Before this I NEVER had issues making ADR's and now its like everythings turned into CRT.

Personally, I think Disney should turn EVERY restaurant with ADR's into the same sytem as CRT or HDDMR, where you have to leave a credit card deposit. That would make people think twice before making multiple reservations.

I don't think its fair to cancel people's reservations without letting them know.

 

[HockeyChick]

Wow. Now I'm a little nervous. We have one day on our schedule where we're planning to sleep in and get a very late start. So, we have late lunch reservations one place at 3:30 and late dinner reservations at 9:20. The 9:20 is at Le Cellier, which was the only time we could get, and that's mostly why it's a late start day now. Hope they don't assume that's a duplicate dinner reservation and cancel without notifying me.

 

[MaryD73]

What about multiple reservation under one room. We have a party of 5 (2 adults and 1 child) sharing a room therefore we do have multiple reservations because we are not eating together. i.e. one reservation for 3 at Crystal Palace at 7:30 and one reservation for 2 at Kona at 8:30. Sometimes there are reasons for multiple reservations. I don't think Disney can look at what is in the system and make those types of decisions.

 

[Debby7]

Last trip 3 of us wanted to lunch at Chefs and 3 at Teppanyaki. (we were a party of 6). The CM had me make one reservation in my name and the other in a name from the other group so that it would not look like duplicate ressies. She said if I made them both in my name , one would be cancelled.

 

[tarheelmjfan]

Personally, I think Disney should turn EVERY restaurant with ADR's into the same sytem as CRT or HDDMR, where you have to leave a credit card deposit. That would make people think twice before making multiple reservations.

As sad as it is that this may be necessary, I think it's probably the most practical solution.

 

[Albertan mom]

I do AGREE, I think Disney should do something about the 'double-bookers'.

But it is unfair if they cancel them without telling you, because of reasons people have mentioned (splitting the party to eat at different places, etc...)

They should call you and make you pick one or the other, and then cancel the other one.

But you should get a warning. If I am booked at Boma at 6:00, and Biergarten at 6:05, and I show up at Boma, and it has been cancelled on me, how can I get to Epcot in time? (I know, it would be my fault for being greedy and selfish and double booking!!)

When I called the other day, the CM read me all my bookings. She asked me why some were for 4 and some were for 8 (meeting the inlaws). So they have it all there on the screen in front of them. Plus, last year, they sent me a list of my ADRs a few weeks before our arrival date. (Haven't seen one this year though)

In conclusion, yes, they shouldn't let people double book, and need to cancel to give other people a chance to eat too. But they should warn the person before they cancel them.

 

[bytheblood]

I do AGREE, I think Disney should do something about the 'double-bookers'.

But it is unfair if they cancel them without telling you, because of reasons people have mentioned (splitting the party to eat at different places, etc...)

They should call you and make you pick one or the other, and then cancel the other one.

But you should get a warning. If I am booked at Boma at 6:00, and Biergarten at 6:05, and I show up at Boma, and it has been cancelled on me, how can I get to Epcot in time? (I know, it would be my fault for being greedy and selfish and double booking!!)

When I called the other day, the CM read me all my bookings. She asked me why some were for 4 and some were for 8 (meeting the inlaws). So they have it all there on the screen in front of them. Plus, last year, they sent me a list of my ADRs a few weeks before our arrival date. (Haven't seen one this year though)

In conclusion, yes, they shouldn't let people double book, and need to cancel to give other people a chance to eat too. But they should warn the person before they cancel them.

Well said!!!

 

[Cool-Beans]

I hadn't thought of it, but I have made double reservations for different people at the same (or very close) time. I really hope Disney doesn't start making people give the names and phone numbers of every different reservation. What a pain.

Honestly, how much do they want to inconvenience people? Wait, I shouldn't ask. They'll start issuing restaurant wristbands and make us line up to get them.

 

[TDC Nala]

This is interesting. My sister in law and I have the same name and we probably have different ADRS at the same time on Friday. Of course we are listed at different resorts and with different phone numbers.

Mine was still there yesterday when I called for the confirmation number but who knows what will happen. If I am lucky, the other ADR is in my brother's name.

 

[disneyfav4ever]

I think it's wrong to book double ADRs and I'm glad Disney is finally doing something about it. That being said, I don't like that they just cancel them without notifying the guest. Though the guest may have been being greedy and shelfish, maybe it's just that she or he forgot to cancel an ADR and Disney deletes the one they really wanted.

I think a credit card deposit is the only remotly fair way to do it. If a resort reservation number were required it wouldn't work for locals and off-site guests, as well as the fact that anyone in the same room wanting to eat at different restaurants wouldn't be able to. Linking the ADRs to a phone number is just to easy to get around. Not that I would do this, but say DF and I went to Disney together, we have different last names and phone numbers. It would be so easy for me to make reservations, and then call again, make completely different reservations, and just use DF's information.

That being said, I never make double ADRs. I will however make ADRs for up to three meals a day, (and yes, I have done three TS meals in a day before, though two is the norm for me.) Actually the DDP actually had me making less ADRs this trip since we only had a limited number of credits. 10 days in Disney, eight days have one ADR, one day has two ADRs (breakfast and dinner,) and one day has no ADR.