Only ever good experiences. Both Tiger Direct and their other 'half' (which I think is global?) we have purchased for both personally and for work. I think the TD half is more 'public' while the other half is geared more towards businesses. The laptop I am typing on right now is one I purchased from TD as a refurb Toshiba Satellite about 3 years ago - awesome piece of equipment. Good shipping time, etc.
Hopefully your experiences will be the same!