Has Anyone Ever Sent Feedback to WDW?

[Just Me]

I am starting to get frustrated with the level of incompatence at the WDW res center. Every time I call I get a different answer to the same question. Today I called and told them they spelled my son's name wrong on his airplane ticket and they proceeded to tell me I had no airfare with my package. I was sitting there with the ticket in my hand! I waited on the phone for 30 minutes while the fixed it.
I sent an email from the website basically telling them about my experience and asking them to train their help a little better.
Has anyone evr had a similar experience? Have you ever written a letter? What happened, did you get a response?
I guess I don't want my concerns to fall on deaf ears.

 

[MsMoneyPenny]

I sent an email following a wonderful stay and praising the hotel staff, but also saying how disappointed we were with the California Grill (we have been before but this time we could not believe how much a zoo it had become), I had an email back within 48 hours saying my comments had been passed onto the relevant departments and then last week, some 4 weeks later, I had a phone call at home (in the UK!!) acknowledging my comments and saying how pleased Disney were that I had had a good stay, but apologising for our experience at the California Grill and asking me to go into detail so they could stop it happening again. I was very impressed with this level of customer care.

 

[fam4jc]

I have provided feedback many times. While you are still on the phone with the CRO cm you can ask to be transfered to the comment line. You can leave a voice mail for the supervisors with feedback: praise or suggestions for improvement. You can also get great results with email. I also received a phone call at home after an email regarding our trip in June.

 

[DISFANS3]

WDW res center needs help. I called for reservation for Mickey not so scary Haloween party, they did not know what it was. I had to tell they what is was. Then they gave me the wrong tickets, caused me lots of problems. I sent a letter to WDW when I got home about this problem, they called me back two months latter... Customers services has gone down hill at WDW reservation.................I always double check my reservation.....

 

[nanatink]

Also you may want to double check when you buy tickets. Mine was for the candlelight processional one year. The charge they quoted me was way to much. Called back and had to straighten it out. It took a while and had to talk to more than one person.

 

[dznyntnh]

I don't think the problems with wdw reservations are any worse than any other major customer service center.

You are looking at high turnover areas. Training someone in any of these areas takes time and often people are rushed into doing more than they are properly trained for. It's not an excuse, but it is a common occurence these days.

That being said, I have actually had good luck the last few times I have had to make reservations or changes on reservations.

I have always had good luck and great responses when e-mailing wdw with feedback, both positive and negative.