Has anyone else received an email from Portofino after booking?

[Familyof14]

I just received an email from Portofino, thanking me for making a reservation. This is a first since I have booked three other times in the last 2 months. It was very nice. One comment they made surprised me though.
Does each room really get all the following?

Our lush and stylish guestrooms feature authentic Italian furnishing, marble accents and imported tiles. Every room welcomes you with added touches like duvet covers, cotton robes, fresh flowers and a refreshment pantry. We offer evening turndown service every night in every guest room.

Cotton robes, fresh flowers and evening turn down service? We have a Bay View room booked.

 

[Lewisc]

I got the E-Mail last stay. I don't remember how long before my trip it came.

Yes the rooms come with robes, turndown service even a scale in the bathroom. I think you get 1 or 2 flowers, don't expect a large arrangement.

The food is excellent (but not cheap). I'd put PBH ahead of any of the deluxe Disney hotels. The pool (even with a sold out hotel) is much less crowded than Disney. Not sure if there are fewer pool crashers, more convention customers or if the pool is larger (relative to the number of rooms) compared to the Disney hotels.

 

[mouseRD]

I made a reservation by phone in May for September. After ~ 1 month, I had not received any confirmation, so I called again. The person I spoke to informed me that confirmations were only mailed on request, so I requested & received one. I did not receive any e-mail confirmation; perhaps that is for individuals who make on-line ressies?

 

[Lewisc]

Originally posted by mouseRD
I made a reservation by phone in May for September. After ~ 1 month, I had not received any confirmation, so I called again. The person I spoke to informed me that confirmations were only mailed on request, so I requested & received one. I did not receive any e-mail confirmation; perhaps that is for individuals who make on-line ressies?

I booked via the 800 number (EC rate). I don't remember if the E-mail was a confirmation. I think it may have been a few weeks before my stay and more of looking forward to having you stay in our hotel type of mailing.

 

[jiminy14]

I think it might depend on who you booked the room with. I booked through 1-800-BE-A-STAR and received an e-mail confirmation. I have since had to make a couple of requests (no smoking and a no pet room due to allergies) and after each request I received another e-mail confirming the ressie but not the requests.
The only thing that concerns me is that my reservation has the correct room but lists a lower price than I was quoted on the phone. I am not sure how this will be handled at check-in but I am definitely bringing a copy of the confirmation with me that reflects the lower price.

 

[Motherfletcher]

My last trip I booked through Loews 1st and I received 4 emails.
You need to request turndown at checkin for bay view.

 

[Familyof14]

This one did confirm my reservations and was signed by the manager, Veronica Carr.

The only thing that concerns me is that my reservation has the correct room but lists a lower price than I was quoted on the phone. I am not sure how this will be handled at check-in but I am definitely bringing a copy of the confirmation with me that reflects the lower price.

How nice to be able to get a lower price!

 

[Familyof14]

I received a 3rd letter today. All three have been a little different. This last one had different wording on the Express pass.

If you're headed to Universal Studios or Islands of Adventure, don't forget your room key UNIVERSAL EXPRESSSM ride access! Just show your room key card at the Express entrance at each attraction and bypass the regular lines! It's an exclusive offer for our on-site guests along with other special benefits including complimentary transportation throughout the resort and more. (restrictions apply)

 

[Lewisc]

Originally posted by jiminy14
I think it might depend on who you booked the room with. I booked through 1-800-BE-A-STAR and received an e-mail confirmation. I have since had to make a couple of requests (no smoking and a no pet room due to allergies) and after each request I received another e-mail confirming the ressie but not the requests.
The only thing that concerns me is that my reservation has the correct room but lists a lower price than I was quoted on the phone. I am not sure how this will be handled at check-in but I am definitely bringing a copy of the confirmation with me that reflects the lower price.

It's possible the rate you were quoted includes tax and the rate on the confirmation excludes tax. It's also possible the rate you were quoted included a charge for an extra adult (which will be charged at checkin) but the confirmation doesn't include that.

 

[Familyof14]

I bet Lewis is correct. Our confirmation does not have the tax added in.

 

[jiminy14]

No both of the rates were without tax and were for two adults and two teenagers in the room. I switched from an AP Bay View room to an AP Club Room. The confirmation reflects the change in rooms but not the change in price which is $56 more a night for the club room. The confirmation still has the bay view room price on it. Again, I will bring the confirmation with me and see what happens. Keep your fingers crossed!

 

[Familyof14]

Sounds like someone was being nice to you. If the rate is on the confirmation, then that's the rate. Good luck and have fun!

 

[maggiew]

I booked a Bay View room at PBH earlier in the year for this August. After I started looking at my budget, I was beginning to feel quite guilty about they Bay View room, so I called and changed it to a Garden View room. Well, I received the confirmation of the change IN PRICE, but it was kept at a Bay View. So my confirmation showed a Bay View room at a Garden View price. I thought the CM was giving me a break since I talked about how I really would love the Bay view, but felt guilty about the extra price. Well, fast forward about a month. After reading some posts on the boards about dogs in the rooms, I began to get nervous because I am allergic to dogs. So, I called to add a request to my reservation to have a pet-free room. NO mention was made about my price or view. NOTHING. So I get another confirmation email and the CM changed the view from Bay to Garden view!!! She never mentioned anything about this. So, I called and asked why the CM changed the reservation without mentioning it. The new CM said that the original CM made a mistake about the price and view, etc. etc. I said, well I have a confirmation with the View and the price listed and I expected to pay that price. (I said it very nicely and pleasantly!) So, I had to wait for some "manager" or something to call me back. She left a message on my voicemail that since I had the confirmation with teh view and the price listed, that they would honor that rate, even if it was a mistake.

Maggie

 

[jiminy14]

That sounds like my situation. I changed from a Bay View to a Club Room but my confirmation still reflects the Bay View price. I hope that I am as lucky as you and that they will honor the price on the reservation. It will save me $56/night.
BTW, I had to call also and request a pet-free room as my one DD is highly allergic to pet hair and dander. When I made this request, they sent me another confirmation, but everything remained the same. No change in price or room type.

 

[Familyof14]

I also requested a non smoking pet free room in writing. I have it in writing on the confirmation. Should I call also?
I hope that I can get a pet free Bay View room. I assume that there are several per category of room that are pet free.

 

[jiminy14]

When I called, I requested a non-smoking, pet-free room due to severe allergies. The clerk told me that she would put this on my reservation as a medical necessity. I received an e-mail confirmation from them again listing my room and rate. The request was not listed on the confirmation. I assume that it is listed on the computer.
BTW, the young lady I spoke to about the pet-free room told me that all of the pets allowed rooms were on the same floor in the same hallway/area. I specifically asked about this because my DD will have a reaction if she is even in the same hallway as a pet. I would imagine that the number of pet rooms is limited so hopefully we won't have any problems at check-in.

 

[Familyof14]

Thanks for that info. Makes sense!