Has anyone else had any problems with unactivated Gold Annual Passes?

I'm not sure I follow your logic. You explicitly purchased a renewal that ran from Jan 2020 thru some date in Jan 2021. I'm not sure where the 'bait and switch' lies. Ya lost me. I'll grant you I haven't read and parsed every sentence in this thread, but from where I sit, I think they did him a favor/good-will in affording him credit towards anything. My thought would be to be thankful for what you got. You weren't owed it.

I understand what everyone is saying. My dad is still concerned and upset. Here are his thoughts he wanted me to post:

So, here is the situation as I see it. I have been renewing annual passes for 10+ years. These renewals were sold to me as being good for a year for entry to the park and the clock did not start ticking on that year until the pass was activated and I had 10 years to activate the pass. This is not just in theory but in practice.

Example: I have renewed an expiring AP in February and then did not activate
said renewal until September when I went back to Disney World. The clock on that pass did not start ticking until September.

The 2030 expiration date was clearly posted on the MDE all this time.

Someone was trying to say that the clock starts ticking when you renewed the pass. Then what is the 2030 expiration date for?

Why would an annual pass that does NOT start when activated have an expiration ten years away?

How do you tell someone your pass can not be activated when it has 2030 expiration date.
Furthermore I was not trying to beat inflation by not activating my pass or some crazy thing. I am extremely high risk for covid and have not felt comfortable going back to WDW until now.

To top it off no-one said anything to me that my passes were not gonna work. I made all my park reservations without issue.

Am I angry over this? You bet I am.
Am I gonna consult a lawyer over this? Idk I am not gonna spend thousands to recoup hundreds. I will certainly weigh my options.
 
Example: I have renewed an expiring AP in February and then did not activate
said renewal until September when I went back to Disney World. The clock on that pass did not start ticking until September.
I've been renewing passes since 2016 and it's never been like that. The start date is always a day after the expiration of the pass that was renewed. The whole idea behind the 15% renewal discount is that the new pass starts when the old one expires. If he renewed passes for 10 years, receiving the renewal discount, and if the start date for the renewed pass didn't occur until his next visit, even months later, then he's been getting over for quite some time. By saying "getting over" I'm not suggesting he scammed Disney. But if somehow his passes have been renewing the way you describe, he's still very far ahead despite the recent "loss."
 
I understand what everyone is saying. My dad is still concerned and upset. Here are his thoughts he wanted me to post:

So, here is the situation as I see it. I have been renewing annual passes for 10+ years. These renewals were sold to me as being good for a year for entry to the park and the clock did not start ticking on that year until the pass was activated and I had 10 years to activate the pass. This is not just in theory but in practice.

Example: I have renewed an expiring AP in February and then did not activate

said renewal until September when I went back to Disney World. The clock on that pass did not start ticking until September.

The 2030 expiration date was clearly posted on the MDE all this time.

Someone was trying to say that the clock starts ticking when you renewed the pass. Then what is the 2030 expiration date for?

Why would an annual pass that does NOT start when activated have an expiration ten years away?

How do you tell someone your pass can not be activated when it has 2030 expiration date.
Furthermore I was not trying to beat inflation by not activating my pass or some crazy thing. I am extremely high risk for covid and have not felt comfortable going back to WDW until now.

To top it off no-one said anything to me that my passes were not gonna work. I made all my park reservations without issue.

Am I angry over this? You bet I am.
Am I gonna consult a lawyer over this? Idk I am not gonna spend thousands to recoup hundreds. I will certainly weigh my options.

And therein lies the confusion. The renewal by definition, is valid from the old expiration date until 1 year later. You have to activate it in order to make your first gate entry. (That policy is now changed and renewals activate automatically now.) You can activate it (could have) 5 years later, but you couldn't enter a gate with it, because your entry would be attempted 4 years after its valid dates. It sounds like I'm splitting hairs here, and I sort of am, but trust me when I tell you that they did you a solid by even giving you credit towards what was essentially a new annual pass with new start/end dates. They did this only because of the pandemic.

I renewed our passes last month. We haven't been since ours expired in August. But that clock started ticking in August, technically before I even paid for the renewal. Though the process is different now with immediate activation, it wouldn't matter. If we didn't go again until next September, we would not be able to get in on that pass, and I would be 'out' that money because of my decision, for whatever reason; not to go during the valid period. You're confused on when the 'clock started ticking.' It started ticking on the day your previous passes expired. It has always been that way for renewals. The only thing that has changed is the necessity to go to a guest relations window to activate (essentially prove who you are). Make sense?
 
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I understand what everyone is saying. My dad is still concerned and upset. Here are his thoughts he wanted me to post:

So, here is the situation as I see it. I have been renewing annual passes for 10+ years. These renewals were sold to me as being good for a year for entry to the park and the clock did not start ticking on that year until the pass was activated and I had 10 years to activate the pass. This is not just in theory but in practice.

Example: I have renewed an expiring AP in February and then did not activate

said renewal until September when I went back to Disney World. The clock on that pass did not start ticking until September.

The 2030 expiration date was clearly posted on the MDE all this time.

Someone was trying to say that the clock starts ticking when you renewed the pass. Then what is the 2030 expiration date for?

Why would an annual pass that does NOT start when activated have an expiration ten years away?

How do you tell someone your pass can not be activated when it has 2030 expiration date.
Furthermore I was not trying to beat inflation by not activating my pass or some crazy thing. I am extremely high risk for covid and have not felt comfortable going back to WDW until now.

To top it off no-one said anything to me that my passes were not gonna work. I made all my park reservations without issue.

Am I angry over this? You bet I am.
Am I gonna consult a lawyer over this? Idk I am not gonna spend thousands to recoup hundreds. I will certainly weigh my options.

If your dad’s passes have never started a new clock until months after expiration, then he was never renewing, but rather simply buying a new AP to start at a later date and he would have paid full price for them.

An actual renewal is when you pay to have your pass continue for another year with no break in time…and why they give you a discount on these.

The 2030 date on vouchers were there simply because renewals and new passes can start at different times and thus they had just a generic date on them until they were they were activated.

Renewals can done 60 days before but the actual use is still is based on the individual ticket as to actual dates

When they changed from Gold to Sorcerer, they changed the vouchers to-be good for one year, and now, they don’t even issue the vouchers when renewing.,.it is an actual pass with the real dates.

What I might suggest then is your dad goes back to see what he paid for the voucher when bought in Feb 2020.

If he was charged for a brand new AP, then he should have been allowed to activate his voucher with no additional charge,

If what he paid was a reduced renewal rate, then he only paid for a pass that was good for actual use for the year after his last pass expired.

From what occurred, it sounds like he was given the renewal voucher which means, after the year, it’s not worth anything but it’s value toward a new pass, which is where he benefited from the 2030 expiration because that is what allowed him to get a new AP, paying the difference, when sales are suspended.

l have a renewal voucher for my current pass, which ends in March 2023, but that voucher expires May 18th, 2023.

If I don’t use it by then to extend my current pass until March 2024, that voucher expires, and all I am left with is the value and would not even be able to turn it into a pass, like your dad did, if APs are not for sale.
 
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BTW, NEW AP purchases have historically and for all time, become active on your first major gate entry after activation. So if you were holding a new AP you bought 3 years ago (good until 2030. An arbitrary date for the most part.), you could go to a GR window and activate it, and not enter a park until 3 days later into your trip. That pass would have a start date of when you entered and not when you activated. It's an automatic trigger on APs at the gates. Lord only knows what it will be when they come back, but that's the way it's always been.
 
I used to never buy renewals. I typically went Spring and Fall, I would time my trips so that I had a trip right before it expired. For example, first use second week of May, last use first week of May following year. Then I’d buy new next trip, effectively only buying every 18 months. Sounds like your Dad was buying new instead of renewal. Of course, can’t buy new now so forced to renew.
 
If your dad’s passes have not started a new clock until months after expiration, , it would not have been a renewal voucher. It would have been a full price ticket. Renewals are cheaper because they backdate to the expiration of an old pass.

The reason for the 2030 date was simply because renewals are based on a continuation of the old pass and thus they had just a generic date on them until they were they were activated, since many times they are done by phone and not in person.

Renewals can done 60 days before but it still is based on the individual ticket as to actual dates.

When they changed from Gold to Sorcerer, they changed the vouchers to-be good for one year, and now, they don’t even issue the vouchers when renewing.,.it is an actual pass with the real dates.

What I might suggest then is your dad goes back to see what he paid for the voucher when bought in Feb 2020.

If he was charged for a brand new AP, then he should have been allowed to activate with no additional charge, If what he paid was a reduced renewal rate, then he only paid for a pass that was good for actual use for the year after his last pass expired,

From what occurred, it sounds like he was given the renewal voucher which means, after the year, it’s not worth anything but it’s value toward a new pass, which is where he benefited from the 2030 expiration because that is what allowed him to get a new AP, paying the difference, when sales are suspended.

l have a renewal voucher for my current pass, which ends in March 2023, but that voucher expires May 18th, 2023.

If I don’t use it by then to extend my current pass until March 2024, that voucher expires, and all I am left with is the value and would not even be able to turn it into a pass, like your dad did, if APs are not for sale.

Great additional points, Sandy. Even if he purchased new back then, they still afforded him an opportunity to put that towards a new pass that was closest to what he had purchased which was no longer available. Again, that's protocol.

Disney screws up a lot of things, but their ticketing thing is solid (We won't go into the snaffu that was DVC blue/white card fiasco that was on DVC and not on ticketing.). They did what they were allowed to do to the best benefit to the consumer. That's their bread and butter. They rarely screw ticketing up. We may not always like it, but they rarely mess it up.
 
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I used to never buy renewals. I typically went Spring and Fall, I would time my trips so that I had a trip right before it expired. For example, first use second week of May, last use first week of May following year. Then I’d buy new next trip, effectively only buying every 18 months. Sounds like your Dad was buying new instead of renewal. Of course, can’t buy new now so forced to renew.

Even if it was a 'new' purchase originally, they applied it towards a new Socerer pass. They can make exceptions for situations like this and sell him one (vs. giving him his money back and that's why they make the exception) even though you and I can't buy one. They didn't convert a new to a renewal. They never do that.

There are ways to get a 'new' AP even today, but the exceptions are few and far between. This would have been one of them. The verbiage of what happened has become confusing because I keep seeing 'renewal' but it matters, because they are two totally different options and are totally different in the way they are implemented.
 
Great additional points, Sandy. Even if he purchased new back then, they still afforded him an opportunity to put that towards a new pass that was closest to what he had purchased which was no longer available. Again, that's protocol.

Disney screws up a lot of things, but their ticketing thing is solid (We won't go into the snaffu that was DVC blue/white card fiasco that was on DVC and not on ticketing.). They did what they were allowed to do to the best benefit to the consumer. That's their bread and butter. They rarely screw ticketing up. We may not always like it, but they rarely mess it up.

You never lose the value but those old vouchers with the 2030..or 2099…dates really allowed people to lock In getting a pass.

Of course, that was all before APs were stopped..now, anyone who has them are in great shape because they have to honor them for a pass, even if it is at a higher price…

My DD is going to be in a similar boat this Friday. We bought her a gold renewal voucher last August, for her pass that expired in October 23, 2021

She was supposed to go this past winter, and never made it. When she goes to activate it on Friday, it will backdate to last October, and expire this October because it is a renewal, but she will then turn around and pay for the next renewal right then so she is set until next October!

Pixiedust would be great if the CM offers to let her pay the difference and start a new pass, but we are not expecting that, so she is prepared for It to work the way it is supposed to work.
 
Even if it was a 'new' purchase originally, they applied it towards a new Socerer pass. They can make exceptions for situations like this and sell him one (vs. giving him his money back and that's why they make the exception) even though you and I can't buy one. They didn't convert a new to a renewal. They never do that.

There are ways to get a 'new' AP even today, but the exceptions are few and far between. This would have been one of them. The verbiage of what happened has become confusing because I keep seeing 'renewal' but it matters, because they are two totally different options and are totally different in the way they are implemented.
Most likely did buy a renewal this last time but I think he was buying new in the past if he was getting new dates all the time.
 
Most likely did buy a renewal this last time but I think he was buying new in the past if he was getting new dates all the time.

That's exactly what it sounds like now that I went back and re-read everything. And that makes the confusion make more sense, especially for someone that doesn't live on these boards like we all do.
 
As a complete and almost separate but not insignificant sidebar to this thread, I found it very interesting that the instant activation option is now being used for DVC members when renewing over the phone. It makes sense though. They know who we are because our property ownership (Member IDs) prove that, which is the only reason we ever had to go to a window anyway. I'm guessing that FL residents still have to go to a window when renewing by phone in that they would likely make proving residency an annual thing. I hope somebody local pipes in and clarifies the answer. Preferably someone that is not DVC also, but the probability of someone like that seeing this thread is pretty unlikely. I'm just curious.
 
As a complete and almost separate but not insignificant sidebar to this thread, I found it very interesting that the instant activation option is now being used for DVC members when renewing over the phone. It makes sense though. They know who we are because our property ownership (Member IDs) prove that, which is the only reason we ever had to go to a window anyway. I'm guessing that FL residents still have to go to a window when renewing by phone in that they would likely make proving residency an annual thing. I hope somebody local pipes in and clarifies the answer. Preferably someone that is not DVC also, but the probability of someone like that seeing this thread is pretty unlikely. I'm just curious.

I know FL residents who have a FL ID or drivers license have a way to register proof online.

Those that have to use things like a bill, etc, to get FL passes, have to still go to GR.
 



















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