We used them for a trip in January. When we got to the airport we called the number and they were there within a few minutes. I don't recall the driver on the way to Disney, but he was a decent kid. When we got to the hotel, he acted as if he was expecting an extra tip (the tip was added into the cost) and we payed for the trip in full with cash. On the way back a nice female drove us but kept making remarks about other races which I didn't care for with my kids in the back. When i got my credit card bill later, I then found that we were charged for the trip on the credit card after paying cash when we were picked up. I called them and they refunded the price on the card, stating that they normally bill the card three days prior to the trip. (so why did the kid take my cash). The car was clean and nice, and the service fine, but the help a little shakey.