Happy Limo Charged me twice....

[twinmomplus2]

I just recieved my credit card statement from my December trip and they have charged me twice for a one way fare. I am not happy. I am attempting to reach them and it says number not in service, I am now even less happy. FYI to all of you watch out. I will post if I am able to get some resolution. I guess we should always check our stements, I hate to say this but, I never check over my bill. I am glad I did this time.

 

[BrerMama]

If you can't take care of the charge with Happy Limo, call your credit card company. They can dispute the charge for you and since it's obviously a double charge, it shouldn't be a problem.

 

[twinmomplus2]

The second charge is for a differant amount. I spoke to a manager and he says sorry. He doesn;t know why or what happened, And of course there is only one specific person to talk to and she is not there, and to try tommorow, I would have expected them to take my name and look into this, But instead was told to try tommorow.

 

[chamonix]

I had a great experience with Happy Limo, sorry you are having a problem. You know, I am a bit surprised that you are so annoyed though...you started this "Happy Limo BAD!" thread over a mischarge? I'm sure things like that happen occasionally, that's why you always check over your bill, right? I could understand if you had been working on this with them for weeks and getting no resolution, they were avoiding your calls, lying to you, or whatever, but that hasn't happened--yet. It may, it may not. I agree it must have been frustrating to not be able to speak to the person who can take care of it right away, (and that your phone calls didn't go through immediately, but I doubt that is the company's fault) but hopefully they will have no problems figuring it out. Please let us know how they resolve it though. I hope they do take care of it for you. I hope you don't feel like I am picking on you or anything, it just sounds like you are having a bad day! I know it is always a bit frustrating when you have to take time out of your busy schedule to right someone else's mistake. Oh, and brermama is right, just call your credit card company they can take care of it for you. I had to do that once when our local favorite restaurant charged me twice. Visa requested a copy of the receipt from the restaurant and when they couldn't find it, the charge was removed. It took a couple weeks for the paperwork to go through, but everything was fine in the end--it had been a simple and honest mistake--no big deal, and Visa took care of all of it for me.

 

[tjmw2727]

Definately call the cc'd asap and put them on alert to the double charge. This way you have a trail if the company dosen't correct it. The cc'd company will send a letter to the limo company asking about the disputed charge and that may be all it takes. So in addition to dealing with the limo company please do yourself a favor and call the 800 for the cc'd company and explain the situation.

This way if the company dosen't make good you have recourse with the cc'd company. IIRC there is a certain time period to dispute a charge - and no risk to you if the limo company corrects it.

TJ

 

[CdnDisneyNut]

Originally posted by tjmw2727
Definately call the cc'd asap and put them on alert to the double charge. This way you have a trail if the company dosen't correct it. The cc'd company will send a letter to the limo company asking about the disputed charge and that may be all it takes. So in addition to dealing with the limo company please do yourself a favor and call the 800 for the cc'd company and explain the situation.

This way if the company dosen't make good you have recourse with the cc'd company. IIRC there is a certain time period to dispute a charge - and no risk to you if the limo company corrects it.

TJ

I second that of calling your credit card company. Do not put it off as metioned before the credit card companires does have time limits. You will must likely have to fill out a letter of dsipute for mulplile proceesing of transactions. The credit card compamy will debit Happy Limo and they must prove the validity of the second charge.
More than likely it was just a processing error.
Keep us informed

 

[inkkognito]

That's why it's a good idea to pay with a credit card whenever possible. I'm sure Happy Limo will take care of the problem, but it's good to have the option of disputing the charge. I had to do that once with Universal Studio FL. They absolutely would not remove a charge for a backstage tour that we had to cancel due to an injury. Trouble was, they had never informed us when we booked it that was non-cancellable. We disputed the charge, and they obviously had no proof that they had ever told or given us the cancellation policy. They did not tell us on the phone, nor was it on the materials they sent us. Mastercard credited us and we had no further trouble.
We just used Happy Limo this weekend, and the service was good as usual. I felt sorry for our driver, as our plane (due at midnigh) was two hours late! But the poor guy was there waiting for us when we finally landed.
Barb
Visit the Platinum Castaway Club at: www.castawayclub.com

 

[twinmomplus2]

First of all no I am not having a bad day.
My issue is that.....This second charge is for a differant amount entirely. Charged the day before. due apparently to thier own protocol to charge you the day before. Why then were 2 seperate charges put through for differing amounts? Alo why am I not able to get an answer ?
What is the second charge for?
They have one authorization to charge from me not two. Sorry but it's very fishy. Now I have to again call tommorow and attempt to chase down someone who is the only one to help me. I will never use another company that requires payment up front. I will stick to cash on the barrel from now on.

 

[Pumbaa_]

I don;t blame you for being ticked for being double charged. That stinks. ANd even when it gets taken off, you atill have to deal with the headache of dealing with it!!

The only appropriate response from Happy would have been I am so sorry! Let me look into that with our billing persona dn return your call first thing tomorrow.

Hope it gets cleared up soon!

 

[chamonix]

I definitely agree they should have offered to call you back with the resolution, not asked you to call back! That is kind of weird.

 

[treehugger]

twinmomplus2,
Just wondering how you made out. Were you able to resolve this?

 

[KELLIE JONES]

first of all, always write down the date, time and everyone you talked to and take notes of what was said. ask for the manager and if they tell you that he/she is not available, then ask when they will be . if they tell you that they dont know then find out what hours the manager works. or if they tell you that he/she is on the phone, then say ... " thats fine, i will hold, thank-you" hold them acountable for thier mistake!! this may take awhile, but why not let them be as inconvienced as you are??
GOOD LUCK!!

 

[Prince Eric1]

Happy Limo did a similar thing to me last January. I paid cash for the round trip and then they charged my credit card as well. When I called, I got told to call back as the correct person was not there. I did eventually get the person and my credit card was refunded, but I will not pay cash in the future and will be careful of doing so when I have given my card number in advance.

 

[twinmomplus2]

I did not get a chance to call today. And yesterday the person I was supposed to talk to . was not in due to the holiday! I should not have to chase them, And FYI noone has called me back to discuss this with me. It is very wrong for the customer to have to eek out good customer service. I will try again on Monday.

 

[CdnDisneyNut]

If you have no luck on Monday with Happy Limo; start your dispute with your credit card company. In your letter of dispute to the credit card compamy mention to them that you attempted to straighten out the matter with the merchant no luck.