Well, I have done some intense research on the Hampton Inn for our upcoming trip.
I have checked
www.planetfeedback.com and
www.epinions.com. , plus did search functions on the name of the Hotel. I found one great review of my choice.
Most of the "complaints" were things like lack of valet service, no conceierge club, and "towels weren't fluffy enough" Or the free breakfast didn't have the specific brand of cereal they eat every day
Some had reservation issues or the hotel stay reward points weren't tripled/doubled correctly.
Personally, I see those things as minor. I don't use valet service or conceirge club, and well, fluffy towels are nice, but hey my
Walmart ones from home are just as good. (I'm saying If I don't have super fluffy at home, hotel ones are just fine) I don't use hotel stay reward points (I don't use credit cards!)
I was looking for MAJOR issues, like urine smells, decay, mold, no hot water, etc... I had to search for complaints dating back to 2000 in reference to the Hampton INn I am staying at (Sandlake)
And the complaint was "they didn't like the wallpaper", and "there were two screw holes in the bathroom"... I see those as minor. I'm there to go to Universal, not to study wallpaper.
I am nervous myself since I have never stayed off site. However, we got a wonderful rate ($39/night!) They do offer a 100% guarantee and its closer to Universal. I am aware the roads are busier, and has more traffic. (That doesn't bother us)
I printed out the positives and the one "negative" and showed it to my DH. He saw the negative being minor (He didn't care about the wallpaper either) so we are staying with our choice. He knows about the 100% guarantee and we will use it if necessary.
One thing to check is the age of the hotel. the one we will be staying in was built in 1996. (Not super old, but not brand new). The onsite hotel, a value resort, that we used to stay at was built in 1994.
So we feel good about our choice. I have emailed the manager a few times, and gotten a quick, friendly response.