HalloweenTime at DLR Superthread #4

[Sherry E]

Been busy the last couple of weeks...looks like most fo the discussion I missed was on the system being overwhelmed.

Bought 3 tix for Oct. 12 last night. No issues...but wasn't expecting any by then. Waiting too long to try and book PPH via Orbitz though for my 15% off.

I wondered what happened to you when the tickets went on sale!

Yes -- lots of discussion about the system being overwhelmed, but also discussion of no Halloween Carnival this year (which is unfortunate).

 

[maltdizzy]

I wondered what happened to you when the tickets went on sale!

Yes -- lots of discussion about the system being overwhelmed, but also discussion of no Halloween Carnival this year (which is unfortunate).

My big thing was knowing when the parties were...I knew I would have plenty of time to get tickets.

Our plan was to hit a party as day 1 and use a two-day ticket for days 2 and 3. I was really hoping for a Tuesday party Columbus Day week...there are so many parties, it'll limit our DL time on a day we aren't doing MHP...but we will do Columbus Day party and just plan on finishing up Day 3 at DCA on Wednesday.

The rest of our 10 days trip is hitting our old haunts in L.A. I kinda wish we had decided to go two weeks earlier, we could have seen a USC game (I'm a Cinema School grad) and I could have seen AC/DC at Dodgers Stadium (and had smaller DLR crowds).

 

[seobaina]

I've had an email from Disney with my confirmation number but I'm one of the ones with missing tickets (email) so I guess I'll be going to the ticket office. But we have tickets for oct 5th. X

 

[mummabear]

Grrr just got off the phone to DL-A CM, IT and a lead.
Apparently nothing they can do and no option but to waste time going to the ticket window.
Not happy.

 

[JessieD]

Grrr just got off the phone to DL-A CM, IT and a lead.
Apparently nothing they can do and no option but to waste time going to the ticket window.
Not happy.

Same here! Super annoying

 

[tanyaegangibson]

We're excited to be going to the Halloween party for the first time this year (Thursday, October 22nd) and I was wondering what the best way is to handle checking in for the party if we're already in the park (we have APs). I assume we have to leave the park and reenter? Is there a good/better time to do this at a certain time of the day?

 

[Sherry E]

It's really a shame that after all of these years of the technical glitches involved in getting people's MHP tickets to them, Disney has not established a way to re-email the tickets or replace the e-tickets with hard tickets, or something. It's a shame that people have to waste any time going to the ticket booths when they are at DLR, when they did everything right and tried to get their tickets squared away before arriving at DLR. So frustrating.



Anyway, I am going to be kicking off the 5th Annual Theme Week Countdown in my Disneyland at Christmas/Holiday Season Superthead next Monday, August 10th. I bring it up here in the Halloween thread because I know that some of you belong to both threads. And those who don't belong to both threads may have been to DLR during Halloween Time before, and may have photos of Haunted Mansion Holiday (HMH will pop up during one of the theme weeks in the Holiday thread) that you'd like to contribute.

Or, if you have not been to Disneyland Resort for either Halloween Time OR the Holiday season, the final theme week of the Countdown will be Holiday Cornucopia (starting on Monday, November 2nd). As long as you have any kind of holiday picture, taken anywhere (doesn't even have to be a Disney park), you will be able to contribute to that final theme week.

At the end of the Theme Week Countdown in the Christmas/Holiday Superthread, on Monday, 11/9/15, there will be a random draw for small Disney gift cards, Last year I gave away 3 Disney gift cards. Each person will gain one entry into the random draw for each theme to which he or she contributes -- but it is not always the person with the most contributions who wins a gift card. Last year one of the winners was someone who contributed to almost every theme, but another person that won had contributed to only 2 or 3 themes in the entire 3-1/2 months. So, the random draw really is very random and everyone has a chance to win!

​

We're excited to be going to the Halloween party for the first time this year (Thursday, October 22nd) and I was wondering what the best way is to handle checking in for the party if we're already in the park (we have APs). I assume we have to leave the park and reenter? Is there a good/better time to do this at a certain time of the day?

If you're already in the park and don't need to change into a costume or anything, you should be able to get wristbands somewhere in Disneyland without needing to exit and then re-enter. From the MHP FAQ on page 1:

28. Where do I get wristbands?

Guests who are already inside Disneyland and who have an MHP ticket can obtain a wristband inside the park beginning three hours before the party officially starts. In 2014, the station was set-up next to It's a Small World, near Toontown. Each ticket will be scanned and then the guest will be given a wristband. The CMs will place the wristband on each guest, so make sure all members of your party are present. They will also have candy bags and party maps available.

For guests entering Disneyland using the MHP ticket, specific ticket gates will be dedicated to MHP guests. Look for the sign boards over the ticket gate that say “Event Entry,” or ask a CM for directions. MHP tickets will not be accepted at the non-Event Entry ticket gates, just as regular tickets will not be accepted at the Event Entry ticket gates. Once the MHP ticket has been scanned, the guest will be given a wristband upon entering the park. Do NOT bypass the CM with the wristbands when you enter Disneyland at this point. Make sure you get your wristband before proceeding. Candy bags and park maps will also be available at (or just inside) the ticket gates.

I don't know where the wristband station will be set up this year, but it should work pretty much the same way, I would think.

 

[seobaina]

If you're already in the park and don't need to change into a costume or anything, you should be able to get wristbands somewhere in Disneyland without needing to exit and then re-enter. From the MHP FAQ on page 1:



I don't know where the wristband station will be set up this year, but it should work pretty much the same way, I would think.

They still have lockers in the park right?

 

[Sherry E]

They still have lockers in the park right?

Yes, they're still there.

 

[lorijohnhill]

Last year we were able to get our wristbands by the path to Mickey and the Magical Map.

 

[missycakes99]

Friends -- just wrote a new thread on the topic, but did anyone else have issues with the wrong date being selected at purchase? I selected Oct 25 and the page was being wonky and I triple checked, but Sept 25 got chosen instead. And now Disney won't let me exchange for the right date. Lesson learned, I guess. I'll take a screenshot next time. Anyone have tips on how to offload these tickets? I'm asking friends, coworkers, etc. but I'm terrified that we won't be able to go at all. If we can't offload these we'll have to miss the party altogether. Help!

 

[Sherry E]

Friends -- just wrote a new thread on the topic, but did anyone else have issues with the wrong date being selected at purchase? I selected Oct 25 and the page was being wonky and I triple checked, but Sept 25 got chosen instead. And now Disney won't let me exchange for the right date. Lesson learned, I guess. I'll take a screenshot next time. Anyone have tips on how to offload these tickets? I'm asking friends, coworkers, etc. but I'm terrified that we won't be able to go at all. If we can't offload these we'll have to miss the party altogether. Help!

I had to delete your thread, unfortunately. There is no selling or buying on this board, and we don't even leave threads open that ask where or how to buy/sell MHP tickets, as that opens up the field for people to contact you behind the scenes. If something goes awry, and one person stiffs someone else, it can end up coming back to this board somehow -- which the webmasters don't want. There have even been Facebook transactions in the past that ended up circling back to this board when someone did not deliver on whatever it was they were selling or paying. Every year we have to delete posts and threads about buying or selling MHP tickets.

 

[missycakes99]

AHH i wondered. No worries. Fair enough. Thanks!

 

[lorijohnhill]

Friends -- just wrote a new thread on the topic, but did anyone else have issues with the wrong date being selected at purchase? I selected Oct 25 and the page was being wonky and I triple checked, but Sept 25 got chosen instead. And now Disney won't let me exchange for the right date. Lesson learned, I guess. I'll take a screenshot next time. Anyone have tips on how to offload these tickets? I'm asking friends, coworkers, etc. but I'm terrified that we won't be able to go at all. If we can't offload these we'll have to miss the party altogether. Help!

Did you try escalating the issue to management at Disney? I know the tickets say no transfer, return, or exchange, but this seems like special circumstances. I'd call again and ask to speak to a supervisor. If you can't do that, try emailing Guest Services.

 

[Sandi E]

Our tickets came in the mail today. I ordered on 7/22 with our Disney Visa for the party on Oct. 7th. Now to keep them hidden from the kids for the next few months. And I have to be sure I don't leave them at home when we go.

Gah! It's making me crazy. I ordered on the 22nd for October 7th, too! But I still haven't gotten my tickets in the mail and I'm only a couple states away in WA.

 

[seobaina]

Did you try escalating the issue to management at Disney? I know the tickets say no transfer, return, or exchange, but this seems like special circumstances. I'd call again and ask to speak to a supervisor. If you can't do that, try emailing Guest Services.

Yep might be worth a try. We were able to change our WDW Halloween party tickets last sept on the day for a later party. It had been raining heavily for 8 hours and even with ponchos on we were cold wet and miserable. Lots of people were changing. Disney don't have to change them but this early on they might be willing to.

I am now concerned though cause I don't have the etickets thanks to disneys comp glitch and I'm now worried they won't be for the right night. Any suggestions sherry?

 

[lorijohnhill]

I am now concerned though cause I don't have the etickets thanks to disneys comp glitch and I'm now worried they won't be for the right night. Any suggestions sherry?

If you aren't able to go to a ticket booth prior to your party night, you can call the number in the error email you received. They can verify your order and give you the confirmation number. You can also email the address listed in the error message and get the same info.

Plan for a little extra time at the ticket booth getting your tickets printed. It took me about 15 - 20 mins and three people to get it done.

 

[seobaina]

If you aren't able to go to a ticket booth prior to your party night, you can call the number in the error email you received. They can verify your order and give you the confirmation number. You can also email the address listed in the error message and get the same info.

Plan for a little extra time at the ticket booth getting your tickets printed. It took me about 15 - 20 mins and three people to get it done.

I have an email confirming I have tickets and with a reference number but I don't remember it giving date information, so I'm not sure how I'd check that. I don't get to the USA until a day before so if they are the wrong date for any reason then I'm in trouble. They shouldn't be because I checked at every stage of booking but now, with the pp comments, I'm concerned x

 

[missycakes99]

Did you try escalating the issue to management at Disney? I know the tickets say no transfer, return, or exchange, but this seems like special circumstances. I'd call again and ask to speak to a supervisor. If you can't do that, try emailing Guest Services.

I'm not sure how to escalate it other than to just respond back...I did and said this was incredibly disappointing and very un-Disney. Now researching I see other families have encountered similar issues (except that they had travel plans that changed) and just had to sell elsewhere.

Any tips on who/what number to call to escalate? What really irks me is that we DO want to go! All I can guess is that I hit the arrow for the next month and maybe it didn't go or it reset? I just went back into the system to test it out and it doesn't actually advertise the date you selected past that first step. If you click on the teeny writing "more details" and expand that section it will show you the date you selected. I'm sure this is how I missed it.

anyhow -- Appreciate the tips, everyone! This just seems so un-Disney.

 

[lorijohnhill]

I have an email confirming I have tickets and with a reference number but I don't remember it giving date information, so I'm not sure how I'd check that. I don't get to the USA until a day before so if they are the wrong date for any reason then I'm in trouble. They shouldn't be because I checked at every stage of booking but now, with the pp comments, I'm concerned x

Double check your confirmation email, it should state the dates. If not, I'd email the ticketing email address and ask them to verify the dates for you. They should have no problem doing that for you.

I'm not sure how to escalate it other than to just respond back...I did and said this was incredibly disappointing and very un-Disney. Now researching I see other families have encountered similar issues (except that they had travel plans that changed) and just had to sell elsewhere.

Any tips on who/what number to call to escalate? What really irks me is that we DO want to go! All I can guess is that I hit the arrow for the next month and maybe it didn't go or it reset? I just went back into the system to test it out and it doesn't actually advertise the date you selected past that first step. If you click on the teeny writing "more details" and expand that section it will show you the date you selected. I'm sure this is how I missed it.

anyhow -- Appreciate the tips, everyone! This just seems so un-Disney.

Try calling tel714) 781-4400
That is the ticketing number. If they can't help you ask to speak to a supervisor.