Hairdresser issue -

[Mkrop]

I would be finding a new hairdresser and telling her and the owner why.

 

[momrek06]

Ohhh, OP, I would have done exactly what you did!!!

BUT I would also call the hairdresser back and ask her again to explain to you how this happened. Listen to her explain. Most likely she does not know you know the whole story. I would hope at this point she does NOT lie to you because that is the height of disrespect.
Anyway, thank her for her explanation but tell her you have moved on and have found someone else. (If she lied to you, tell her you overheard them speaking and you know the whole situation and that is what is most upsetting = HER LIES.)
Tell her NOT to make a habit of doing this to clients as she will find herself client-LESS. And (if you have any friends that you referred to her) tell her your friends will know why you have left her and that salon.

UPDATE US, OP!!!

 

[DisGirl81]

I used to have a hairdresser like this. She was a complete pushover and never wanted to upset any of her clients. She would double book herself all the time just to try and accomodate everyone. I would go to get my hair done and I would literally be there for at least 4 hours. She was a family friend (my mom, my aunt, several of my cousins, a lot of my friends) all went to her. She would do it to everyone. She was an awesome stylist and would always give me an awesome discount, but still I would dread going because every appointment would be the same thing....

I have since moved away and for awhile was still waiting until I would go home to visit my family to get my hair done. As most women know it is hard to find a hairstylist that you can TRUST! In the end I was going home so infrequently that I hated to spend 4 hours of one of my days there getting my hair done when I could be visiting with my friends etc. I ended up finding someone where I live now who does an equally awesome job (although I still have sticker shock when it comes time to pay) and magically she can get my hair done in 2 hours.....

My Mom also told me not that long ago that she started having someone else do her hair at a different salon too because it was just eating up way too much of her time every six weeks...

With all that being said...you have every right to be angry and if I were you I would find someone else ASAP to do your hair. I don't think you overreacted at all and I would have done the exact same thing. I think you should call her up and be honest with her, tell her you feel she was unprofessional and you will be finding someone else because from personal experience if she does it once she will go it again and again!

 

[Rafiki31]

Thanks everyone! I feel better now that you guys agree with me. My BF is a bit too laid back sometimes. It is a curse and a blessing. I called and left a message for the owner and she has yet to call me back.

 

[WDSearcher]

Is this the very first time in two years that something like this has happened with this hairdresser? If so, then I think you should at least allow the hairdresser to explain and apologize. If you've had good service for two years up until now, then it does seem a bit over-reactive to fume out, not answer her calls, and now call the manager over, basically, the first mistake this woman has made with you. Yes, she showed bad form, but come on.

Personally, I'd have walked into the other room, pulled the hairdresser aside, and said, "Clearly, there's a problem here. I've been sitting for quite a while, and my hair is totally dry. I'm going to leave. If you'd like to keep me as a client, give me a call tomorrow morning and let me know when I can come in for a free cut to make up for this." And then I'd have left. I'd have been calm and quiet, but very specific as to what it would take for her to keep me on her client list. It seemed as though she was between a rock and a hard place and just didn't know what to do. And in this case, the louder, squeakier wheel got the grease.

But I think you're over-reacting to feel THIS angry about something that you won't even let the other party apologize for.

 

[Rafiki31]

Is this the very first time in two years that something like this has happened with this hairdresser? If so, then I think you should at least allow the hairdresser to explain and apologize. If you've had good service for two years up until now, then it does seem a bit over-reactive to fume out, not answer her calls, and now call the manager over, basically, the first mistake this woman has made with you. Yes, she showed bad form, but come on.

Personally, I'd have walked into the other room, pulled the hairdresser aside, and said, "Clearly, there's a problem here. I've been sitting for quite a while, and my hair is totally dry. I'm going to leave. If you'd like to keep me as a client, give me a call tomorrow morning and let me know when I can come in for a free cut to make up for this." And then I'd have left. I'd have been calm and quiet, but very specific as to what it would take for her to keep me on her client list. It seemed as though she was between a rock and a hard place and just didn't know what to do. And in this case, the louder, squeakier wheel got the grease.

But I think you're over-reacting to feel THIS angry about something that you won't even let the other party apologize for.

What good is an apology? It doesn't get my hour back? ANd I had to go somewhere else to get my hair cut, so another whole morning was wasted. At this point I do not WANT to go back to this hairdresser. As a previous poster mentioned, I would be aggravated every time I had to go back. And she did try to explain, with lies.

 

[SharpMomOfTwo]

I don't know anything about your hairdresser, but if she is new, and young, I can understand her getting flustered and not really knowing the right thing to do. However, she should have left the late client after she did a few foils and explained what happened.
What I would do, and let her explain her side, and also let her know that you heard the whole thing. Truthfully, it was this obnoxus late clients fault more than it was the hairdressers. I hate people like that - the world revolvs around them, don't ya know???

 

[Pumbaa_]

I agree, you made the right decision. It is one thing if the customer was 15 minutes late, it happens, we deal with the wait. But an hour? And you were there first? no way, not handled well

I left one person that I really liked. Ran her own business, but treated it like a coffee clutch. People would drop in and hang out and talk with her. It took forever to get my hair done, she was too busy chatting. It was so unprofessional.

I switched to another place and love it. They greet me by name, the owner always stops to chat, and I love the woman who is doing my hair. She is the best one I have had in years!

 

[WDSearcher]

What good is an apology? It doesn't get my hour back? ANd I had to go somewhere else to get my hair cut, so another whole morning was wasted. At this point I do not WANT to go back to this hairdresser. As a previous poster mentioned, I would be aggravated every time I had to go back. And she did try to explain, with lies.

But you didn't answer the question. Is this the very first time something like this has happened with this hairdresser? If so, then I still think you over-reacted. YMMV

If this kind of thing has happened before and you've let it go until now, then clearly this was the straw that broke the camel's back.

Being really mad doesn't get your hour back either. But if you'd gone with a different approach, you could have well gotten a free hair appointment, plus an apologetic hair dresser who clearly owes you one.

 

[momrek06]

But you didn't answer the question. Is this the very first time something like this has happened with this hairdresser? If so, then I still think you over-reacted. YMMV

If this kind of thing has happened before and you've let it go until now, then clearly this was the straw that broke the camel's back.

Being really mad doesn't get your hour back either. But if you'd gone with a different approach, you could have well gotten a free hair appointment, plus an apologetic hair dresser who clearly owes you one.

No way, I do not think she over reacted at all.

OP made an appt w/hairdresser for a specific time. PERIOD. OP should have been sitting in the hairdresser's chair (on or about) that time. But because the previous client was over an hour late previous client gets BUMPED up to the OP's specific time that the OP scheduled.

That is completely wrong.

The hairdresser should not have been all secretive...hairdresser should have gone to the OP and stated exactly what happened and ask the OP would it be possible for her to take the client that is an hour late...OP then would have the option to say yes or no.....THAT DID NOT HAPPEN.

To wash OP's hair and leave her sitting to tend to a late client is so wrong.

There are way too many fabulous hairdressers out there looking for new clients.

AND why should this only be wrong if it was the second or third or fourth time this happened....it should have not happened to begin with.

 

[ChrizJen]

I have to agree with the rest. I would be livid as well!!!
Hear her out if you're so inclined (although you owe her NOTHING, so the choice is yours) but then politely explain that if she had been more professional, you would still be her client. But because she snubbed you for someone else, she's lost your business. Maybe she'll learn to handle her clients better from now on.

I honestly don't know of any hairdresser who's NEVER had to deal with clients being late. Just about every one I know has a strict policy about showing up late for appointments. You show up late, and you wait until the next available opening. Period. I can't imagine how she's gotten to where she is without a similar policy.

Good luck finding a new hairdresser, OP. Like a PP stated, there are plenty of talented hairdressers out there!

 

[Nancyg56]

I'm with you, OP. I would have left as well, although I would have told the hairdresser and the manager why I was leaving and that I would find another salon in the future. It does not matter if this happened before or not, it was rude and unacceptable.

 

[WDSearcher]

No way, I do not think she over reacted at all.

OP made an appt w/hairdresser for a specific time. PERIOD. OP should have been sitting in the hairdresser's chair (on or about) that time. But because the previous client was over an hour late previous client gets BUMPED up to the OP's specific time that the OP scheduled.

That is completely wrong.

The hairdresser should not have been all secretive...hairdresser should have gone to the OP and stated exactly what happened and ask the OP would it be possible for her to take the client that is an hour late...OP then would have the option to say yes or no.....THAT DID NOT HAPPEN.

To wash OP's hair and leave her sitting to tend to a late client is so wrong.

There are way too many fabulous hairdressers out there looking for new clients.

AND why should this only be wrong if it was the second or third or fourth time this happened....it should have not happened to begin with.

I never said it wasn't wrong. And no ... it shouldn't have happened. But everyone makes mistakes. My point was that if this was the first time in two years that this hairdresser had done ANYTHING wrong as far as the OP is concerned, then I think I might give her a second chance. As I would hope someone would with me if I made a mistake at work.

The OP doesn't have to roll over and play dead. She can explain to the hairdresser why she's angry. She can ask for free service. She can let the hairdresser know she's on probation. Whatever. But if this is truly the ONLY time in two years that there has been any type of issue -- and presuming that the OP liked the work the hairdresser did (seems logical, if she's been going there for two years) -- then I don't understand why a second chance is not warranted.

Clearly, many other people don't see it that way.

 

[englishteacha]

I left a great doctor because of that same reason. I was taken to an exam room, the doctor checked in with me then said she'd be back in a moment...an hour later I'm still sitting in the exam room. She actually forgot about me. If I hadn't been so sick, I would have left! I'd been going to this doctor for 7 years, but she switched to a new practice and it was awful there.