Hairdresser issue -

[Rafiki31]

This is still bothering me! On Friday I had a hair appointment for 230pm. My salon is open until 6, but please keep in mind it is a long weekend. I arrived early at 2, and brought a book to keep myself busy. I have been using this hairdresser for about two years, so I know her and I am a GOOD tipper.

At 230 on the dot the hairdresser comes over and points to a chair, as I am walking over a woman comes in with a ton of bags (had been shopping) and grabs my hairdresser and pulls her aside. I heard EVERY word of the conversation. The woman had an appointment at 130 and was an HOUR late but she was demanding to have her hair done before mine, since her appointment was first and she was going away for the weekend. She tried demanding it, then tried begging, then told the hairdresser " you work on tips right?" . So at this point the hairdresser comes in, and takes me over to wash my hair. After she washes it, she basically left me sitting there while she takes this other lady. I got up after half hour and went to peek in the other room, she was doing foils etc on this other woman.They were nowhere near done. I waited another 15 minutes. At this point my hair was pretty much dry and I was just FUMING MAD.

I left. I grabbed my stuff and walked out the door FURIOUS. Now my hairdresser has left me a few messages saying she is really sorry, she got tied up etc etc. She said the other customer was a long time customer etc and she had to help her. Shes is begging for me to come in to let her explain but well, I am DONE with her and she apparently doesn't know I heard her conversation.

She should have taken me first, I was there on time. The woman who was late should have been done after me.

Well I am still ANGRYYYYY. I will not be going back, and I plan to tell the owner why. My BF thinks I should have just waited, and thinks I am way over reacting.

I want to call the owner and complain.

 

[mickeyboat]

I would be furious, and I would not be going back. The hairdresser needed to be firm and tell the lady she could wait until you were done if she had time, or rescheduled for another time. How rude!

 

[brittsmum1998]

This is still bothering me! On Friday I had a hair appointment for 230pm. My salon is open until 6, but please keep in mind it is a long weekend. I arrived early at 2, and brought a book to keep myself busy. I have been using this hairdresser for about two years, so I know her and I am a GOOD tipper.

At 230 on the dot the hairdresser comes over and points to a chair, as I am walking over a woman comes in with a ton of bags (had been shopping) and grabs my hairdresser and pulls her aside. I heard EVERY word of the conversation. The woman had an appointment at 130 and was an HOUR late but she was demanding to have her hair done before mine, since her appointment was first and she was going away for the weekend. She tried demanding it, then tried begging, then told the hairdresser " you work on tips right?" . So at this point the hairdresser comes in, and takes me over to wash my hair. After she washes it, she basically left me sitting there while she takes this other lady. I got up after half hour and went to peek in the other room, she was doing foils etc on this other woman.They were nowhere near done. I waited another 15 minutes. At this point my hair was pretty much dry and I was just FUMING MAD.

I left. I grabbed my stuff and walked out the door FURIOUS. Now my hairdresser has left me a few messages saying she is really sorry, she got tied up etc etc. She said the other customer was a long time customer etc and she had to help her. Shes is begging for me to come in to let her explain but well, I am DONE with her and she apparently doesn't know I heard her conversation.

She should have taken me first, I was there on time. The woman who was late should have been done after me.

Well I am still ANGRYYYYY. I will not be going back, and I plan to tell the owner why. My BF thinks I should have just waited, and thinks I am way over reacting.

I want to call the owner and complain.

I'd still be pissed. Is she that great of a hairdresser? If the answer is yes then let her beg and apologize for a LONG time and then keep her. Otherwise, out w/ the toilet water.

 

[JEmaryland]

I'm with you on this one, that is crazy! There are plenty of talented hairdressers out there, time for a new one.

 

[liamsaunt]

I would have left also. The hairdresser's behavior was unacceptable.

 

[MushyMushy]

Yep, I'd be done with her. It might take you some time to build up a relationship with a new stylist, but it's worth it!

 

[~disneydiva~]

I would let her know that I heard the whole conversation and tell her exactly why she wouldn't be doing my hair again.

 

[SundancePass]

Find youself a new hairdresser. Mine, who I have been going to for 3 years, would have helped me first, made the lady wait, and said "too bad, so sad". However, she has also been a salon manager and in the "business" for 15 years. Your hairdresser might not have the experience to deal with this crabby, rude, inconsiderate woman.

Good luck! Find a new stylist! You did not over react!

 

[jfoofj]

OP, I agree with you, what this hairdresser did was wrong, and you have every right to be angry. I worked as a receptionist at a very busy salon (in a very small town) while in highschool/college and I can't tell you how many desperate calls we would get from regulars to "squeeze me in". I would always defer to the hairdresser, but the owner's policy was that the SCHEDULED clients came first.... if someone didn't mind waiting to be "squeezed in", fine. Also, a lovely older, regular customer who needed her hair set before a wake or funeral (ie, unexpected event) would always get in before the client who ALWAYS called the day she NEEDED highlights or a perm (it was the 80's, lol). There was also a ton of people who didn't mind waiting, spending Saturday at the salon was their social time, so it almost always worked out (again ,small town, the salon is where all the gossip of the week got shared).

That being said, personally, I would hear the hairdresser out, AFTER I nicely told her that I heard the entire converstation she had with the hour late client. Hopefully she will offer to make it up to you with a HUGE discount or even free service/product. I have a really hard time finding someone who does my hair the way I like it, so I would give her one more shot, but I understand if you never go back either.

Good luck and let us know what you decide.

 

[java]

I would be pissed too.

I would call her back and let her know that you heard the conversation and think it was very unprofessional of her- so you are left with no other choice but to find a new hairdresser.

Some people are just pushovers- she didn't want a fight so she took the other lady.

 

[The Mystery Machine]

As much as I say I have alot of patience, that was totally rude of your hairdresser.

Basically she ditched you. I can't say I blame you for changing hair dressers. If you go back she will irritate you every time she cuts your hair.

 

[sparkyboy]

I would still be fuming and would definitely look for a new stylist. I'd also let the owner of the salon know the situation because apparently this "client" has done this more than once.

 

[apirateslifeforme]

I think I'm a mean person - I actually would have said something to the other customer! I've been known to let people know that other people shouldn't have to jump just because they say so.

I had a situation at my doctor's ultrasound office last year. I had a 2 p.m. appointment for a pelvic ultrasound. I arrived at 1:50 p.m. prepared (i.e. my bladder was full to bursting). I checked in and was told to have a seat, as the 1:30 appointment hadn't yet arrived. So I waited...trying so hard not to wet my pants...at 2:15, one of the nurses came out and told me that if I wanted to go to the bathroom, I could; there was a water cooler in the office so I could refill while I waited. At 2:45, the 1:30 appointment sauntered in...she was asked if her bladder was full and she said, "Oh, no, I didn't feel like drinking that much." Okay, cool, they'll take me, since it's past my time and I'm more than prepared. Nope...they actually had me sit and wait AGAIN while she sat there and drank her water! I was so mad, I did say something to her, and she shrugged and said, "So?" I didn't get in until almost 3:30. I let my doctor know and I asked her to not send me for anymore ultrasounds unless absolutely necessary!

 

[dawson5]

I would say if you do say something to her mgr I would not go back at all. Seriously do you want to trust her to cut your hair after you've said something? Personally, I would look for another hairdresser.
PP I don't see that as mean but as not letting someone walk all over you.

 

[OceanAnnie]

That scenario (and a pirateslife's) would have me so boiling mad, I wouldn't be able to speak and be ladylike. I'd have to leave. If you ever do speak to the hairdresser or owner, the only thing I'd say is, I heard every word of your conversation with the other customer.

Your BF might have waited longer, but I don't know any women that would.

 

[Disneyglobegirl]

I would still be upset also. Infact I left my last hairdresser for almost the same thing. I always try to make the first appt of the day so I can get in and out. I don't like to be bumped or delayed with later appts. I thought by making the first appt of the day I would be able to avoid those situations well wouldn't you know it one morning I arrived 10 min before my appt and I go in and have a seat while they are preparing to open. In walks an older client who has a word with the receptionist and next thing I know this woman is sitting in my hair dressers chair right at 9, ( my appt time) - they "HAD" to squeeze her in before me because she was a very important client, who by the way usually used a different hair dresser in the salon but she wasn't there that day. So my hairdresser bumped me , her first appt of the day for a woman who wasn't even a regular of hers. I was furious. I waited for her to finish with the lady then I told both the hairdresser and the receptionist that this was not acceptable and they would not be seeing me again and I left without getting my hair done. I also called the owner of the salon to tell them what happened, of course everyone apologised but that wasn't good enough, when I come in second to someone who isn't even her client then she doesn't need my business either. Since then I have found a wonderful hairdresser who I like so much better

 

[NeverlandClub23]

I would give her up too. I'm currently searching for a new stylist for pretty much the same issue. I'd been going to the salon for almost two years shelling out $200 for highlights/cut not including tip (I had long hair) every other month and never had a problem. They refurbished and were closed for a few months. My stylist left during that time so I scheduled with another. After waiting 45 minutes past my appointment time because she had tried to squeeze someone in I figured it was a one time thing.

A few weeks ago it's the night before I'm supposed to leave for vacation to WDW. I have a million things to do and am only coming in for a cut (I now color my own hair since the refurbishment). I arrive 10 minutes before my appointment time and she tells me it'll be closer to my appointment time as she's finishing up with someone. So I thought that's fine. I just wanted to be there in case she had finished up early. An HOUR past my appointment time I was so PO'ed but didn't want to leave as I like how she cuts my hair and that night was my last night before leaving. FINALLY she has me come over and starts washing my hair. While I'm laying there I guess the woman came out of the bathroom and still had to pay. I laid there for another fifteen minutes while the woman had the stylist recommend every product under the Sun with my head in that uncomfortable plastic tub before she came back.

It sucks 'cause I really liked the way she cut my hair and I'm going to have to try out new ones. But apparently my business wasn't that important to her (or my nice tip).

 

[a1tinkfans]

This is still bothering me! On Friday I had a hair appointment for 230pm. My salon is open until 6, but please keep in mind it is a long weekend. I arrived early at 2, and brought a book to keep myself busy. I have been using this hairdresser for about two years, so I know her and I am a GOOD tipper.

At 230 on the dot the hairdresser comes over and points to a chair, as I am walking over a woman comes in with a ton of bags (had been shopping) and grabs my hairdresser and pulls her aside. I heard EVERY word of the conversation. The woman had an appointment at 130 and was an HOUR late but she was demanding to have her hair done before mine, since her appointment was first and she was going away for the weekend. She tried demanding it, then tried begging, then told the hairdresser " you work on tips right?" . So at this point the hairdresser comes in, and takes me over to wash my hair. After she washes it, she basically left me sitting there while she takes this other lady. I got up after half hour and went to peek in the other room, she was doing foils etc on this other woman.They were nowhere near done. I waited another 15 minutes. At this point my hair was pretty much dry and I was just FUMING MAD.

I left. I grabbed my stuff and walked out the door FURIOUS. Now my hairdresser has left me a few messages saying she is really sorry, she got tied up etc etc. She said the other customer was a long time customer etc and she had to help her. Shes is begging for me to come in to let her explain but well, I am DONE with her and she apparently doesn't know I heard her conversation.

She should have taken me first, I was there on time. The woman who was late should have been done after me.

Well I am still ANGRYYYYY. I will not be going back, and I plan to tell the owner why. My BF thinks I should have just waited, and thinks I am way over reacting.

I want to call the owner and complain.

Personally I would NOT go back, but I would also let her and the shop owner know why.

The hairdresser took a risk by letting you the person on time sit ad wait while some other customer (for whatever reason, great tipper etc) go ahead.
It is not only rude it is unprofessional and as a result she lost a customer, YOU.
Your time is just as valuable as anyone elses. SO, I say don't go back, plenty great hairstylists out there.

 

[TeresaNJ]

You were perfectly right to leave, and I do not believe you over-reacted. I was a hairstylist for over 15 years, and what your stylist did was completely unacceptable. Time for a new stylist!

 

[Buckalew11]

I'd give her up as well.

It is one thing for a hairdresser to run behind and you have to wait. It is another to have someone come in 1 hour late and be taken because they are "bribed". I think I'd just let it be a hard lesson learned for your hairdresser.

Sad part is, this woman will now be late again because she thinks it is *OK*. My late clients are late over and over and over again. But I don't take them, I reschedule them. You wouldn't be paying for someone else's mistake.