After we get back from a trip I like to send Disney and e-mail and let them know the things they did right, things they can improve and so on. Usually I get a nice e-mail back thanking me for my feedback and they will take it in to consideration. That's all I expect, really, and I I have noticed that they have listened, like they worked on the sound to the Country Bears after I sent an e-mail that all the kids in the audience had their hands over their ears.
This time I sent them an e-mail letting them know that we loved the dining plan, but we wished that there was a plan offering 2 CS and 1 TS meal per day, or the ability to purchase additional credits. I also suggested a Star Wars character meal and a Pixar themed character meal, more geared towards boys.
So instead of getting a nice e-mail back, she called me.
She said that over the time they have had the dining plan, they have changed it based on customer feedback, and that almost everyone says it is too much food, and asks for less. That's why they removed the appetizer, people complained it was too much. And why they don't offer 2 CS and 1 TS per day. I suggested that they offer a basic plan, like they have now, but give families the option to add meals and snacks if they think that their family needs it. Obviously there is no way that the DDP can be a perfect for everyone, but they can add meals as their budget allows, and to what they need. Because, we, as adults, don't need 3 meals and snacks every day. But the kids do need that, so I would be willing to purchase those credits extra on the dining plan to fit our family. She said we could get the deluxe plan, but I said getting 3 kids 9 and under to sit through 3 TS meals a day would be a disaster. She agreed.
She was also very excited about my character meal suggestions, particularly Pixar. Maybe she was just being polite, but I can't imagine that my e-mail was the first one to suggest it. So, she sent my e-mail on to the board that makes the changes to Disney Dining, because she liked my suggestions and said it was very clear and she agreed with most of them.
and we had an interesting talk as well about the direction the park is going, but that's not for the Dining board...
This time I sent them an e-mail letting them know that we loved the dining plan, but we wished that there was a plan offering 2 CS and 1 TS meal per day, or the ability to purchase additional credits. I also suggested a Star Wars character meal and a Pixar themed character meal, more geared towards boys.
So instead of getting a nice e-mail back, she called me.
She said that over the time they have had the dining plan, they have changed it based on customer feedback, and that almost everyone says it is too much food, and asks for less. That's why they removed the appetizer, people complained it was too much. And why they don't offer 2 CS and 1 TS per day. I suggested that they offer a basic plan, like they have now, but give families the option to add meals and snacks if they think that their family needs it. Obviously there is no way that the DDP can be a perfect for everyone, but they can add meals as their budget allows, and to what they need. Because, we, as adults, don't need 3 meals and snacks every day. But the kids do need that, so I would be willing to purchase those credits extra on the dining plan to fit our family. She said we could get the deluxe plan, but I said getting 3 kids 9 and under to sit through 3 TS meals a day would be a disaster. She agreed.She was also very excited about my character meal suggestions, particularly Pixar. Maybe she was just being polite, but I can't imagine that my e-mail was the first one to suggest it. So, she sent my e-mail on to the board that makes the changes to Disney Dining, because she liked my suggestions and said it was very clear and she agreed with most of them.
and we had an interesting talk as well about the direction the park is going, but that's not for the Dining board...
