Guest Services

[clten]

The few times I have needed to speak to someone at Guest Services (outside of handing them the tip sheet to charge tips to our account), I found them to be the least helpful people on board. I was thinking it was just me. But I've read through some posts in the last couple of weeks and one this morning that made passing comments about their "service". Just wanted to hear about other people's experiences when they went to Guest Services.

 

[HeelMD]

I have usually found them helpful, but they tend to have quite long lines.

 

[WDWLVR]

I've always found the people at guest services to be more than helpful. I haven't needed them very much but when I did they were very helpful to me.

 

[kcashner]

In 12 cruises on the Magic, we've hit an occasional "dud" at Guest Services. But overall, they have been very helpful.

The lines are "hit or miss." At the very beginning of the cruise (the first day) and at the end (when people are charging tips, paying accounts, etc) they tend to be crowded. Most of the rest of the time, there are short or no lines. They do bring out more CMs when the lines get long...until every station is full.

 

[webray]

I have found them to be more than helpful, especially the guest services manager. He is excellent!

 

[Jsme]

I can't every remember having in problems.

 

[lbgraves]

We have had a couple thing happen like I DH ended up with the bag that had my room key in it & I couldn't find him. I needed to go get another one. They were always more than sweet to the kids who always wanted to see their pin lanyards. One time DD had seen a pin she wanted to trade but DH had to take her back to the room for her lanyard. When we all went down again on our way to lunch the person was no longer at the desk. Another CM asked her what they looked like & which pin she wanted. She gave her description & he went into their office. Less than a minute later he came back out with the pin that she wanted. The fact that he offered to do that instead of having her just go by later in the day like I told her we would do made her very happy...and it impressed me as well.

 

[mickeyboat]

Our luggage missed the ship, and Guest Services was more than helpful in meeting our needs until it arrived. They called our cabin several times a day to make sure we didn't need anything, and made as us comfortable as they could - providing robes, taking care of our laundry, giving us toiletries, arranging for formalwear, etc.

The only rub for us was that since we had dealt specifically with one CM most of the time, when we asked questions to another person, he or she was completely in the dark about whatever arrangements we had made with the other person. I think many situations Guest Services deals with are unique, so there isn't always a standard protocol to follow. One person might get one answer (no pillowcases), and another might get another (sure, we'd be happy to).

Denae

 

[oybolshoi]

On our cruise last October Guest Services was great. We called them once because our safe wouldn't open (after we locked our passports, drivers licenses, and cash in it!!) and they had someone at our cabin within 10 minutes to fix it. When we got our shipboard charges the morning the cruise ended there was a pretty sizable error on it from the spa, and they actually hunted up the spa manager for us and got the charge reversed before we left the ship.

 

[Ariel&Flounder'sMom]

We had great luck with them.

DD2 threw up from drinking pop - it was new to her. I called and they had someone down to change the sheets in 10 minutes. She threw up again, on the big bed, and called again. Had the same reaction - someone was there right away.

We also turned in pillowcases, and they were excellent about that.