Guest Services Response Letter

[TIGGERGUY]

I recently went to guest services at US to give some positive comments about one of the MIB attendants. They took down everything in great detail. A week or two later I got a personalized thank you letter in the mail detailing how they would pass on the feedback to the member's supervisors. I was impressed.

Compare that to doing something similar at WDW. They only took down my name and the cast member's name and that was the end of it. In my eyes US certainly seemed to value not only my comments but the staff member himself much more than WDW did.

By the way, I know that US has a name for their staff, but I can't remember what it is. I know it is not cast members. What is it?

 

[nerdboyrockstar]

Yeah, UO always replies to comments and even calls you to inquire more and to find a resolution.. even if I'm not looking for anything at all.

I've had bigger problems at Disney that were handled by a manager at the time of the situation but a formal letter to guest services got..nothing. Oh well, as long as they read it.

 

[Planogirl]

I recently went to guest services at US to give some positive comments about one of the MIB attendants. They took down everything in great detail. A week or two later I got a personalized thank you letter in the mail detailing how they would pass on the feedback to the member's supervisors. I was impressed.

Compare that to doing something similar at WDW. They only took down my name and the cast member's name and that was the end of it. In my eyes US certainly seemed to value not only my comments but the staff member himself much more than WDW did.

By the way, I know that US has a name for their staff, but I can't remember what it is. I know it is not cast members. What is it?

It was so nice of you to leave good comments.

As for the Universal staff, I think that they're called team members or TM's? Can anyone confirm?

 

[Metro West]

As for the Universal staff, I think that they're called team members or TM's? Can anyone confirm?

 

[Notatourist]

Yes, they are known as Team Members. And thanks for stopping for a positive. Those go a long way in people's records and are a godsend.

 

[fanoforlando]

yeah , most ppl will go out of their way to make negative comments & hardly ever positive.

good job

 

[macraven]

to the op, thank you for doing that...!!


each day i am in the parks, i always stop by guest services and give a positive statement on any TM that was outstanding to me.
if nothing was done for me directly, i can always let it be known of a TM being a superstar to another guest.


we are so quick to complain and so slow to compliment.


for the most part, i have received letters back from universal to thank me for sharing my thoughts and personal experiences.

one night i stood in the line for guest services for 22 minutes in order to give my comments on a superstar TM.

it was worth it.