I can't remember when I got my Kindle but I have had it a while. I just looked, since January 18, 2010. Today I was showing my friend how easy it was to shop and download a book from Kindle....except the modem wouldn't turn on. I called Amazon, explained the problem and I will have my new Kindle TOMORROW. They emailed a shipping label to return my old one.
I was already a pretty loyal customer--now I am an exceedingly loyal one

