We used them in July and renting a car was something I was very nervous about since it was my first time ever and it was just me with my two children. I joined Dollar Express in advance and I too walked right to the garage, looked at the sign board where it said see attendant so I did. She handed me my packet and told me to choose any car from my class (then whispered if I didn't like anything then I could choose from the next class up). We were perfectly happy with the car in the class I purchased and were on our way within about 5 minutes. All of my fear was for nothing. I was very happy with Dollar.