We stayed in 2009 for 1 night, checked out and moved to a different resort. It was awful (Excellence Playa Mujeres = heaven). The food wasn't edible, the pool was disgustingly gross, the AC didn't work in our room and the shower didn't drain. The pool is pretty awful and small for a resort and the beach is terrible.
We paid for club level and they closed the club area because of low occupancy. So we couldn't get the higher shelf drinks or more private/better breakfast.
It just wasn't taken care of or run well. It might have changed over the past 4 years but we will never give it another chance. We went while I was having a miscarriage and it was a difficult time for us, I just wanted to relax and it wasn't possible. We also went in the middle of the swine flu outbreak so we went with an amazing deal. We ended up getting EPM for only $400, the lobster, beach and luxurious rooms were well worth the upgrade. Our flights were empty and both resorts were only around 15% occupancy. The only guests at GP seemed to be locals taking advantage of super low rates. I just couldn't understand how the GP could be so bad when there were so few guests.