Great CM interaction

[Castillo Mom]

I had to call CRO earlier to confirm that they processed a credit to my account since I switched from a room only ressie to a package. Anyway, the CM I spoke with was able to confirm everything was in order within 1-2 minutes. After doing this, she asked if I had ever been to WDW before. I usually get asked that question whenever I call, but it's never gone any further than that. Well, she went on to talk about the resort I'd chosen and detail all of the dining options along with her personal reviews as well as activities available. She talked about the "bottomless mug" program, SAB, the proximity to the parks, described the rooms. In total, she was on the phone with me for a good 30 minutes. It was the best interaction I've had with a CM so far. You could tell in her voice that she truly enjoys what she does and must also love WDW. And it wasn't that artificial over politeness you sometimes get from customer service personnel from other companies, she truly sounded sincere and enthusiastic. I wish I would've written down her name before I hung up because I'd like to write a nice letter to her superiors. Do you think if I were to call back tomorrow, they'd have a record of her name? She did make some notations on my ressie, so I'm hoping they'll be able to figure out who I spoke with.

 

[Aimeedyan]

There is always a record of who you talk to each time and such, so you can always call back and ask them to look it up =) I'm sure she would really enjoy the good word!

 

[MermaidsMom]

During this last round of AP rate releases (AP Madness!), I talked to the nicest CM's ever! I had left my name and number with 2 different CM's when the system was down thinking that no one would actually return the call, and lo and behold they did. I got to ask the 2nd one questions that I forgot to ask the 1st, and was able to book at a great rate. In the past I have complained about the CRO calls, but they really seem to have improved alot. Yea!!

 

[sullins5]

I talked to the nicest cm ever, his name was 'Grayson'. Back in Jan. and Feb. I think... He and I talked about our upcoming trip, our 20th anniv., where I lived, just a real conversationalist. So kind and genuine..and it's nice when they take the time to find out your a 'real person', not a number!

So go GRAYSON! and thanks for making my trip even more special!

 

[debster812]

These are such awesome posts. There was such a rash of complete CM bashing threads back earlier this winter, that I felt like the lone voice in the wilderness, because I had 2 GREAT CMs.

I should think they will definitely be able to figure out who she was, and by all means,write that letter or email! I'm sure they would love to hear it, as we (as the general public) are quick to complain, and not nearly as quick to praise.

So glad everyone is getting such great service

 

[classicpooh]

I talked to two great CM too and was really pleased with their service!! It made the one that told me the AP rates were not out yet stand out like a sore thumb!

 

[Castillo Mom]

I was about to call WDW right now to find out who that great CM was, but I forgot my confirmation number at home (I'm at work right now). I'll try again when I get back, but I'm curious to know whether the CMs get some sort of reward or recognition for extra magical customer service. I sure hope so!

 

[debster812]

Castillomom,

I sent a letter (via snail mail no less ) to WDW about a phenomenal CM interaction we had in January of 2003. I received a phone call from WDW, thanking me for taking the time to write, and letting me know that our CM would have a copy of the letter put in her file, as well, they would let her managers know.

So while I am not sure if they get anything concrete, they do get a nice 'attaboy' (or girl).

Debbie

 

[Allabtprincesses]

I too had a great experience with a CM the other day. I think her name was Rowena (sp?) and she was soooo friendly and helpful. She kept calling me sweetie. =) I was nervous about getting one that wasn't helpful, but it didn't happen!


Pam

Going down for a long weekend 6/24-27 to have breakfast with Cinderella with my DD4, my DD's friend and her mom!