Grand Floridian Club Level cutbacks

[magical4us4]

IPO sent me an email telling me that cordials are now gone from SL. I was venting my concern to them about the deli meats and they also implied about the cordials.

 

[Eastern]

One cast member I spoke with said the new GM is really into Trip Advisor and reads it daily. They said the best way to make our voices heard if we are unhappy with the changes is to post on Trip Advisor. The new GM wants to get the hotel into the top 10 on Trip Advisor and apparently the ranking are increasing. Therefore she thinks her "changes" are a good thing, she saves money on cutting things and the resort rankings keep going up.

Why are the rankings are increasing with the cutbacks? I'm confused.

 

[Eastern]

... and added them to a croissant in the morning instead of that stupid dried plain boiled egg. BLEECHHT!!!!

I found the eggs they provide at CL to be the consistency of rubber. They really do overcook them.

 

[magical4us4]

I found the eggs they provide at CL to be the consistency of rubber. They really do overcook them.

The eggs are probably pre-cooked from a food distributor company. This is what they do in some restaurants to save money and time. Yuk.

 

[Eastern]

The eggs are probably pre-cooked from a food distributor company. This is what they do in some restaurants to save money and time. Yuk.

omg, they must be old!

 

[magical4us4]

omg, they must be old!

Yes, they are sent to restaurants and hotels cooked, shell off in sealed plastic bags. It is very common in larger hotels and restaurants.

 

[mickeynut1]

IPO sent me an email telling me that cordials are now gone from SL. I was venting my concern to them about the deli meats and they also implied about the cordials.

And that's just the beginning.....wonder what's next to be cut .

Why are the rankings are increasing with the cutbacks? I'm confused.

I was wondering the same thing. Strange that rankings increased with cutbacks .

The eggs are probably pre-cooked from a food distributor company. This is what they do in some restaurants to save money and time. Yuk.

Yuk is right!

 

[dansdad]

This is the first I've heard about evening cordials being gone! Is this across the board at all CL's now? We were just at RPC last month and the cold cut platter was still there and also the evening cordials were still there. So this must be something very recent.

I do hope everyone is submitting their concerns/feedback via email to guest relations. Hoping that if they get enough complaints/suggestions that they will take note!

I haven't seen any reports (prior to this) of the evening cordials being gone, either. Someone did report recently (I think on the CL thread) that there weren't any meats at breakfast one morning, but then they appeared the next day. Taking things away and trying to save money is one thing, but taking away perks/services AND increasing rates is so wrong .

On the WDW website for Club Level Room Amenities the only resort still showing Evening Cordials is BWI. The Evening Cordials is missing from every other resort with Club Level rooms. Shortly after removing the Turndown Service from the Amenities list for AKL CL Rooms, the Turndown Service went to by request only. Not sure what's going on.

 

[mickeynut1]

On the WDW website for Club Level Room Amenities the only resort still showing Evening Cordials is BWI. The Evening Cordials is missing from every other resort with Club Level rooms. Shortly after removing the Turndown Service from the Amenities list for AKL CL Rooms, the Turndown Service went to by request only. Not sure what's going on.

Disney isn't wasting any time with changes/cut backs .

 

[gottalovepluto]

Why are the rankings are increasing with the cutbacks? I'm confused.

Well, the rankings of the hotel are mainly non-CL guests therefore CL cutbacks don't matter to them. So if non-CL guests are ranking GF higher or more of them are posting opinions to TA the CL cutbacks won't matter. (I did see some disappointed SL CL reports from recently. Posting there might serve the dual purpose of informing the GM people are noticing her CL cutbacks and warning future guests to think twice about such a splurge.)

 

[TJA]

Oh no, it's not sounding good! I'm going to be following along in the CL thread for the next month.

 

[Hisgirl]

Oh, forgot to add, cordials were gone. They had them at AKL in December, but I think all these cutbacks are very recent having to do with the China disney issues.

 

[Hisgirl]

I sent an email to guest relations and also posted a tripadvisor report. I hope others who share this disappointment will do the same.

The resort is still utterly lovely, quiet, small and intimate and we will continue to enjoy what it has to offer....we just won't be wasting our money on club level services as we did not get what we expected, especially considering the rooms are the exact identical same as other rooms there.

I know when I stay concierge level in nice hotels, the breakfast in the morning and other niceties, literally knocks my socks off. You feel pampered, spoiled and it's something that makes the consumer want to repeat this luxury. That is the whole point.

WDW has added SO MANY high ticket add ons, that the dynamics of their target audience is looking more and more like someone they think is rolling in discretionary moola. IMO, folks who treat themselves to concierge level hotels won't repeat when it's basically a sham.

Which is what it has become. There...I said it. Club Level has become a sham at disney. And it's a darn shame.

 

[AliceIn]

Oh, forgot to add, cordials were gone. They had them at AKL in December, but I think all these cutbacks are very recent having to do with the China disney issues.

Are there any alcoholic beverages at the dessert hour? The cordials in the evening was my husband's favorite things. After a long day in the parks, he liked sitting in the lounge with some brandy before bed. If they have indeed gotten rid of this, our next visit this July will be our last for club level.

 

[csmolu]

Are there any alcoholic beverages at the dessert hour? The cordials in the evening was my husband's favorite things. After a long day in the parks, he liked sitting in the lounge with some brandy before bed. If they have indeed gotten rid of this, our next visit this July will be our last for club level.

Wine, Beer and Champagne only...

 

[cgh]

That is so disappointing to hear. The lunch meat was important to us. Carbs do not equal breakfast. I thought the lunch meat would be great to get protein into my son. The cordials and breakfast were part of the reason why we booked. We will only be there pretty much for breakfast and drinks at the end of the night. Is the champagne still there?

 

[magical4us4]

That is so disappointing to hear. The lunch meat was important to us. Carbs do not equal breakfast. I thought the lunch meat would be great to get protein into my son. The cordials and breakfast were part of the reason why we booked. We will only be there pretty much for breakfast and drinks at the end of the night. Is the champagne still there?

I asked in an email to IPO and they said champagne is still being served. Not sure if it's the Mumms though, as I have read they did away with that brand to a cheaper one.

 

[Lisann]

Sounds like the new GM is a bean counter. It will backfire in the long run. Always does.

I think everyone who complains on these message boards should also complain directly to Disney Guest Services. If they keep getting complaints, and repeat CL guests no longer repeat, things will change. When CL rooms do not book, things will change. But not until then.

 

[johnsonet]

Glad to see people are letting their opinions be known on tripadvisor

 

[Maistre Gracey]

But... At least we can take solace in the fact they have not cut back on the RPC rates.

MG