Got downgraded at Vero

[KAT4DISNEY]

There has been more than one report of people having their rooms changed once DVC decided to do the room refurb this summer ( which is extremely poor planning for that resort IMO). I'd think that's the simple explanation of why there were giving points back.....DVC did not plan it, decided last minute, and also decided to provide compensation because of it. With the appropriate planning it wouldn't have been necessary as they would have blocked out the proper number of rooms.

 

[twebber55]

I think you did misunderstand my point. I think we can agree on these items:

• VB has OVIU & SVIR
• There is a points difference between the 2.
• The view will vary from each room and that not all "OV" rooms have a good view or even a view of the ocean.
• That someone has to get those rooms at that price.
• That DVC can reallocate the points and change the booking category if they want.

It sounds like you were given a standard view room when you had reserved an OV room but I don't know for certain if that's the case. If it is, and only if it is accurate, an adjustment between the cost of each is a no brainer. Anything else would have been unnecessary but a relatively small bonus of a MAX of 25% of the additional points would have been reasonable though 10% would likely have been more reasonable. As for complaining, we'll have to accept our account though I can't help but wonder how the issue came up to even have them consider the number of points issue. I'd encourage members to realize that view is the luck of the draw and not to put too much emphasis on the actual view from a unit. The only way to guarantee view is to buy a condo or fixed unit timeshare and even that isn't absolute.

I guess DVC puts a premium on customer service
my original point of my post was to applaud DVC for customer service
Dean you almost sound disappointed they reimbursed me points
if you cant take my word that A. i never complained and B. i booked an OV but got a standard view there s not much to talk about

 

[twebber55]

There has been more than one report of people having their rooms changed once DVC decided to do the room refurb this summer ( which is extremely poor planning for that resort IMO). I'd think that's the simple explanation of why there were giving points back.....DVC did not plan it, decided last minute, and also decided to provide compensation because of it. With the appropriate planning it wouldn't have been necessary as they would have blocked out the proper number of rooms.

right
it would ve been nice to be warned before i got there of the situation

 

[twebber55]

Yay to getting your points back. Did they tell you why you could not get the room you booked?

sorry i didnt see this
i booked at the 7 month window for OVIR but im guessing because of the refurb when we got there it was not available thus the reimbursement

love this resort

 

[Dean]

I guess DVC puts a premium on customer service
my original point of my post was to applaud DVC for customer service
Dean you almost sound disappointed they reimbursed me points
if you cant take my word that A. i never complained and B. i booked an OV but got a standard view there s not much to talk about

It is my opinion the DVC plans poorly and often overcompensates when people complain as well as being very inconsistent in such matters. If they gave you more than I stated them I would be disappointed in DVCMC because I would see that as inappropriate compensation. If you didn't complain then that'd be on them. Other members ultimately pay for that compensation.

 

[twebber55]

It is my opinion the DVC plans poorly and often overcompensates when people complain as well as being very inconsistent in such matters. If they gave you more than I stated them I would be disappointed in DVCMC because I would see that as inappropriate compensation. If you didn't complain then that'd be on them. Other members ultimately pay for that compensation.

thanks for the input dean

 

[NanaPapa]

She called it pool view/ Garden view
we were just above bleachers, 3rd floor

Glad you got your points back!
I was wondering if you could tell me your room number, as I have requested a "Pool View" and have yet to find out those room numbers. Which room did you happen to get in this photo? Thanks for your help

 

[twebber55]

Glad you got your points back!
I was wondering if you could tell me your room number, as I have requested a "Pool View" and have yet to find out those room numbers. Which room did you happen to get in this photo? Thanks for your help
View attachment 174404

window to the right of the palm tree
3rd floor
cant remember the room number

 

[NanaPapa]

window to the right of the palm tree
3rd floor
cant remember the room number

Thanks anyway!

 

[twebber55]

Thanks anyway!

ill ask my wife and kids and see if they remember

 

[twebber55]

Thanks anyway!

ok i asked my son and we talked about it and we both are thinking the room number was 2312

 

[NanaPapa]

ok i asked my son and we talked about it and we both are thinking the room number was 2312

So nice of you to persevere and get me the info! It would be fun to hear a review from you about the resort too

 

[bumbershoot]

From my point of view, Dean is trying to be specific and also set expectations of compensation for others. You say you basically stayed for free. That's awesome for you, but really a weird and wild level of compensation IMO. And it's not good to set that in newbies' minds as what to expect.

I believe they've tried to fix things somewhat recently, but Disney has traditionally played fast and loose with views. You mention bay lake. But some of their bay views weren't really bay views. Now, if I'm remembering correctly, they've changed those rooms to a better description. But during the time that they had that designation, higher points were charged even though it didn't match the reality of the room. I think there was a similar issue with Kidani.

Compensation when done by the front desk can be odd, too. Check your points. They don't always do it right.

At the front desk when there are problems we've been compensated with money, not points. The one time we were compensated with points it was after the fact once we wrote in to dvc. it was the difference between the cost of the one bedroom we booked and a studio because the key reason I'd booked the one bedroom (washer dryer to use late late at night without going out of the unit) didn't work. I wanted them to know of the faulty equipment and to be heard, and they gave me the difference.I hope they also fixed the problem.

To get a bit more refunded than the difference in views could be expected. But to get nearly the whole stay comped is over the top. It's great for you, but I hope it doesn't become expected.

 

[twebber55]

From my point of view, Dean is trying to be specific and also set expectations of compensation for others. You say you basically stayed for free. That's awesome for you, but really a weird and wild level of compensation IMO. And it's not good to set that in newbies' minds as what to expect.

I believe they've tried to fix things somewhat recently, but Disney has traditionally played fast and loose with views. You mention bay lake. But some of their bay views weren't really bay views. Now, if I'm remembering correctly, they've changed those rooms to a better description. But during the time that they had that designation, higher points were charged even though it didn't match the reality of the room. I think there was a similar issue with Kidani.

Compensation when done by the front desk can be odd, too. Check your points. They don't always do it right.

At the front desk when there are problems we've been compensated with money, not points. The one time we were compensated with points it was after the fact once we wrote in to dvc. it was the difference between the cost of the one bedroom we booked and a studio because the key reason I'd booked the one bedroom (washer dryer to use late late at night without going out of the unit) didn't work. I wanted them to know of the faulty equipment and to be heard, and they gave me the difference.I hope they also fixed the problem.

To get a bit more refunded than the difference in views could be expected. But to get nearly the whole stay comped is over the top. It's great for you, but I hope it doesn't become expected.

i dont think one individual act sets the standard for how DVC ops work
point of the thread was more about customer service than reallocation of points

 

[Dean]

i dont think one individual act sets the standard for how DVC ops work
point of the thread was more about customer service than reallocation of points

It's not really customer service, it's bribery on the backs of the current members. The membership is likely going to pay for much of this directly and in addition, they'll have to compete with those extra points for reservations later. The biggest issue to me is that DVC is extremely inconsistent in such matters. For example when they had to reallocate from AKV concierge a few years ago, most people ended up at SSR. That's a big leap. In some cases they essentially refunded all of the points and gave them free dining plan. In other cases that were only different by when and who they talked to and likely how well they complained, all they got was the difference in points. IMO almost all of the points returned was unreasonable no matter the circumstances even if you'd booked day one 11 months out, planned a big family reunion, it was a once in a lifetime trip or any of the other complaints we've seen in such matter. It's really not a one time isolated issue when you look at the big picture.

 

[Snurk71]

Wait, is Dean saying that the max "compensation" one deserves from having their ocean view at a resort downgraded only worth 1 point/night (25% of the 4 point view difference - you would get the point difference back of course)?

I'm pretty sure I'd be insulted by that offer, timeshare or not.

 

[Dean]

Wait, is Dean saying that the max "compensation" one deserves from having their ocean view at a resort downgraded only worth 1 point/night (25% of the 4 point view difference - you would get the point difference back of course)?

I'm pretty sure I'd be insulted by that offer, timeshare or not.

No, I was saying the difference in view plus 25% of the rest should be the max and IMO, it should have been less than that. Had they notified them a few days ahead they only had the GV room, just the difference would have been sufficient. That assumes the room in question is truly a GV room, not just that hey didn't like the view.

 

[Snurk71]

No, I was saying the difference in view plus 25% of the rest should be the max and IMO, it should have been less than that. Had they notified them a few days ahead they only had the GV room, just the difference would have been sufficient. That assumes the room in question is truly a GV room, not just that hey didn't like the view.

I think I'm still confused. Let's use real numbers. ..

If the OV is 20 pts and the GV is 16 pts, how much are you saying they should get back - 4 (for the correct view) + how much more? 1, 4, 5?

 

[Dean]

I think I'm still confused. Let's use real numbers. ..

If the OV is 20 pts and the GV is 16 pts, how much are you saying they should get back - 4 (for the correct view) + how much more? 1, 4, 5?

Truthfully I think the difference plus a $100 dining credit would have been the correct choice because then it would come out of DVCMC's budget and not affect members both now and later inappropriately. But to keep in tune with the theme of the thread and using your numbers, 4 plus 2-4 addition per night would have been the reasonable limits. More than that was inappropriate, IMO.

 

[Snurk71]

Truthfully I think the difference plus a $100 dining credit would have been the correct choice because then it would come out of DVCMC's budget and not affect members both now and later inappropriately. But to keep in tune with the theme of the thread and using your numbers, 4 plus 2-4 addition per night would have been the reasonable limits. More than that was inappropriate, IMO.

I like/agree with the dining credit route - that is cleaner from a points perspective and would still feel like a meaningful accommodation.