Got a refund from SW!!! Suprised me!!!

[classicpooh]

I rebooked my airfare when the rates dropped... and customer service gave me a refund of the difference to my credit card. I was suprised because I thought that I would only get credit towards another flight.
This will be my first SW experience, and so far I have been impressed. I know that none of the other carriers that I have flown in the past would have done this... they must have a pretty good business model, because I think I will be more than likely to fly them again.

 

[MrsMud]

Wow, that's great! I am assuming you rebooked the same exact flights? A few people have reported that they've been able to get a CC refund in that situation. Southwest IS great! Even in the case of getting a flight credit, most airlines charge you a large fee to change or cancel, but Southwest charges nothing. Ilove them, and will be flying them again in Sept.!