Got a pin! But it's not for my $@&&$& zip code?

[zeferjen]

This has happened a few times in the past, but it really is ticking me off. I get a pin offer and it's great. It's addressed to my email, my first name, and my maiden last name. I go to price out rooms, and when I put in my zip or any of my past zip codes, it says that this offer is not for me. Any advice on how to get this fixed?

 

[CanadianGuy]

Sounds like you got a Canadian offer.. Which given how 'great' Disney's customer database is.. does not surprise me in the least.

Try entering M5W 1E6 as a zip code .. For fun and giggles.

You won't be able to book the Canadian offer without a Canadian address *is my understanding* ...

 

[TJA]

I'd call disney and just give them the PIN. When they verify it's you, just tell them you are married now and need to update your info. I've used a PIN in the past that was to my maiden name and parents' address, no problem at all. It was a PIN for me, just not with my updated info.

 

[BebopBaloo]

You need to call them. I had the same thing happen to me and it turns out that somehow someone else's account was linked to my email. She had the same first and last name, but lived in another state. The CM that fixed it for me was very nice and helpful.

I got several PINs last year and this kept happening, but I didn't call for awhile because I couldn't use the the dates that they were for and it never occurred to me that the problem would be that it was meant to go to someone else. Finally, I called and got it taken care of. Unfortunately, I haven't received a PIN since then...but at least the other lady with my name is hopefully able to get hers.