Got a discount!!!!!!

[skiwee1]

Originally posted by seastar
I agree with you, Little Mermaids Mom.

If the CM did not ask for the PIN and you have a confirmation letter with the discounted rate, they would need to honor that rate. I wouldn't worry about it if I were you. I plan on calling a few days before my trip to confirm the rate. By then, maybe even better rates will come out that can be applied to our existing reservation.

I also agree. I got a discount a couple of weeks ago using a code that some said needed a PIN. I called back 3 times to make sure I had a good reservation and I did. I got my confirmation in the mail along with the code I used and another weird code I had never heard of. I called and paid off the reservation. I again got a confirmation in the mail. This time it didn't give anything about using a code. It just was a paid in full confirmation. Sorry but there is NO WAY they can charge me rack rate now since I paid in full. Good luck in others getting the discounts! I'm still hoping for an AP discount to come out too!

 

[tink2]

littlemermaidsmom- I asked for a confirmation to be mailed- she had to go back in and request that b/c she said it is not automatic when changing parts of a ressie unless it is the dates. Anyway, I agree, if you get a confirmation and have it in your hand- how can they go against it? I read where a few people who got the e-mail were also never asked for the PIN number and I'm sure a lot of them won't take it with them on the trip. Anyway, I'm not too worried about it. I just feel like it is the luck of the cm who answers the phone.

Good luck to everyone else on getting discounts!

 

[WeLoveThePoly]

Originally posted by LittleMermaidsMom
.....
Now that I read the other posts about others being told they need a pin # to receive this rate, I'm a little nervous about being charged rack rate. But I think if I was told by the CM I could use the code and I receive my confirmation with this rate, they would have to honor that rate. Doesn't anyone think this should be the case??

I'd say the answer would be no. You are using a discount that is not applicable to you. I can see why Disney would not have to honor it.


Debbie

 

[Lollipop Mom]

there have been people who have had their reservation changed or cancelled even with a confirmation letter or paying it off b/c they used a code they weren't entitled to. ANyone remember when Disney Visa offered 7 for the price of 4 to NEW cardholders who received a special mailer adn people were calling and having that code applied? One of my friends was told about it by someone in her husband's office. They called and had it applied, had their confirmation # and everything ready. They got a call from Disney later that upon review they were not entitlled to that discount so they would have to change the rate. Disney offered them a discount of like $15/night (on the Poly and only for a Dream Maker and this was not per person but $15 for the whole group per day, not valid for room only) for the "inconvenience" but that they could not keep the discount as they were not entitled to it. They were told that the only reason they were getting a call was that management was alerted that a LOT of people were booking this that weren't entiltled to it. That in most cases that info wouldn't be received by the resort untill 5 days prior to check in but that they could have had a nasty surprise at check in had it happened then. Others here said they got similar calls.

Not saying it WILL happen to you, just saying be careful!

 

[WeLoveThePoly]

I remember the NEW Disney Visa cardholder fiasco too.

I hope everything works out OK for everyone that got the code without the PIN. Personally, I wouldn't feel right about it. Plus, I'd spend all the time before the trip worrying about what might happen at check-in instead of enjoying the excitement before the trip!

Debbie

 

[LittleMermaidsMom]

Thanks for your opinions... I did ask for a confirmation to be mailed so I am going to stick with what we have for now, but if AP rates come out I will switch to that if available. We really wanted GVC at the Poly, but the CM said it wasn't available with that code. She said the only concierge available at that time with the code was the Contemporary and the YC.

I feel pretty confident that if I was told by a CM I could use the code and I have my confirmation, they would honor it. No one from Disney told me I wasn't "entitled" to it, so unless I receive a call or notice otherwise, I think they should honor what they quoted me.

 

[FSUMARCHIEF]

Hi everyone. I tried the last code that came out - had a CM that gave me the discount even though I did not have a code. I read on here about others who had tried and had it not work. So I called abck to be sure. Even though I had a confirmation number and everything the new CM said that I would not be able to receive that rate. She even put me in touch with a Guest Services person who confirmed that I would not be able to use that code. However, the next day the September code was released and they applied that one to my reservation. It was not as good as the one by postcard - about $6 more.

My point in this is that even though the CM had made the mistake intially, Disney did not honor the mistake and give me the lower rate. We had to pay the extra for the Sept code. I was okay with that because it is still significantly less than rack rate. But all of you using this code without the pin should probably check it out again. I hate for the magic to be ruined upon checkin at your resort.

God bless!
Mark

 

[StitchGirl]

Just FYI, Disney does not legally have to honor the code if it is a direct mail code. That is why the postcards/ e-mails say "non-transferable."

Just because nobody said you couldn't use it when you tried, doesn't mean that they have to honor it. There is an assumption on the part of Disney that only those who received the offer will call, and that they did not transfer the code. You guys used a transferred code that doesn't have to be honored.

That said, with good customer service, there is a pretty good chance it will be honored. However, if there are a LOT of people who booked under the code, that weren't supposed to, there is a good chance that they will not honor it, or only give a small discount for inconvenience.

This happens quite a bit online when computer programming allows multiple discount codes to be applied, and then a customer gets a product for very cheap. Often, the computer "glitch" is disseminated over the internet. When many people take advantage of it, and the company becomes aware, they have, in the past, cancelled orders that were placed with the glitch.

 

[WaltD4Me]

Yes, but isn't it Disney's responsibility to inform their CSR reps that they must get the code to apply discount when booking? I understand what everyone is saying, but before I found these boards if a friend called and told me they got a discount email or postcard and gave me the PIN to use on our trip, I wouldn't have any idea it was non-transferable. If PIN #'s are mandatory to get the rate, then how come some CSR's are able to book the rooms in the computer without the PIN? I think the responsiblity here falls on Disney and if they give you the discount and send a confirmation with that rate, it should be honored.


Lisa

 

[StitchGirl]

Originally posted by WaltD4Me
Yes, but isn't it Disney's responsibility to inform their CSR reps that they must get the code to apply discount when booking? I understand what everyone is saying, but before I found these boards if a friend called and told me they got a discount email or postcard and gave me the PIN to use on our trip, I wouldn't have any idea it was non-transferable. If PIN #'s are mandatory to get the rate, then how come some CSR's are able to book the rooms in the computer without the PIN? I think the responsiblity here falls on Disney and if they give you the discount and send a confirmation with that rate, it should be honored.


Lisa

Honestly? No. It isn't their responsibility. Apparently, there are ways for the reservation to go through without the pin. Legally, they hold themselves harmless by stating "not transferrable."

You can fight it, and chances are, I think Disney would honor it just for the sake of customer service (if you argue they made a mistake), but they don't have to.

 

[ddank]

this is hysterical. you guys think disney would expect people to show up with printed emails to prove they have a pin# if a CM didn't enter it upon reservation? lying that you are a new visa card holder and incompetence on the part of the reservation taker are 2 different things. They never check for an AP let alone something as convoluted as a pin# from an email! please

 

[pirateofthecarolinas]

I don't know about showing a pin# but I have been asked to show my AP at 2 different resorts.

Lori

 

[StitchGirl]

Originally posted by ddank
this is hysterical. you guys think disney would expect people to show up with printed emails to prove they have a pin# if a CM didn't enter it upon reservation? lying that you are a new visa card holder and incompetence on the part of the reservation taker are 2 different things. They never check for an AP let alone something as convoluted as a pin# from an email! please

I didn't say anything about them requiring the e-mail or postcard at checkin. All I said is that they don't HAVE to honor the discount if it wasn't sent to you.

Like I said, I don't think they would deny it for customer service, but they can.

 

[ddank]

Originally posted by StitchGirl
I didn't say anything about them requiring the e-mail or postcard at checkin. All I said is that they don't HAVE to honor the discount if it wasn't sent to you.

Like I said, I don't think they would deny it for customer service, but they can.

Little FYI on message boards, when someone is addressing you or your post specifically, they quote your post like I have done here. If you look at my post I did not quote or address any one person in specific. No need to take it personally then

 

[lvs_eeyore]

Disney does require you to have the email or postcard with you when you check in. I have been told that by many CM's. They can and will charge you rack rate if you cannot prove you are entitled to the discount. The CM might not have asked you for the pin because they know you have to produce it on checkin. Disney will not honor a rate that was fraudulently obtained.

 

[jcanary]

This past summer I made reservations with a code that I did not realize was a Florida resident code only. AFter I found out I called and I told them that I was not told of the limitation or that I needed something at check out. They checked with a manager, I wrote his name down and had it on all documents, and he said he would override the requirement and put notes on the reservation not to ask for the resident proof. Well it went as smooth as could me. No one at the front desks when we checked in asked. Sometime it doesn't hurt to call back and verify with a supervisor and make note of date, time and name.

 

[Mymatisse]

Originally posted by LittleMermaidsMom
Thanks for your opinions... I did ask for a confirmation to be mailed so I am going to stick with what we have for now, but if AP rates come out I will switch to that if available. We really wanted GVC at the Poly, but the CM said it wasn't available with that code. She said the only concierge available at that time with the code was the Contemporary and the YC.

I feel pretty confident that if I was told by a CM I could use the code and I have my confirmation, they would honor it. No one from Disney told me I wasn't "entitled" to it, so unless I receive a call or notice otherwise, I think they should honor what they quoted me.

Disney doesn't have to honor anything. You applied a code that wasn't applicable to you. Disney can just as easily cancel your reservation and give you your money back. No harm no foul and COMPLETELY within their provence.

 

[go to mco]

no email, no postcard, no mail from disney other than my enormous visney visa bill. However, I called and (code removed) worked and so we are going Oct 8-13 POR!

 

[verchad]

Originally posted by skiwee1
I also agree. I got a discount a couple of weeks ago using a code that some said needed a PIN. I called back 3 times to make sure I had a good reservation and I did. I got my confirmation in the mail along with the code I used and another weird code I had never heard of. I called and paid off the reservation. I again got a confirmation in the mail. This time it didn't give anything about using a code. It just was a paid in full confirmation. Sorry but there is NO WAY they can charge me rack rate now since I paid in full. Good luck in others getting the discounts! I'm still hoping for an AP discount to come out too!

Be careful and continue to check on your reservation. They can charge you full rate if they want to. Remember you are paid in full, but it's on a discounted rate that you do not officially qualify for. As mentioned on the boards, they may ask you for the pin or the printed email or mailer when you check in.

Not exactly the same, but airlines have the right to ask people to buy an extra seat if they feel the persons size requires them to have an extra seat not only for their comfort but also for the people sitting next to them. If the person doesn't want to they can just refund their money.

I'd hate to be all pumped for the trip, get there to check, and be told it was going to cost me rack rate to stay there.

Please keep us posted when you do go what happens.

 

[skiwee1]

Originally posted by pirateofthecarolinas
I don't know about showing a pin# but I have been asked to show my AP at 2 different resorts.

Lori

I have stayed onsite the last 10 trips to WDW. I have used AP discounts, postcards, and AAA rates for these trips. I have NEVER been asked to show my AAA card, AP, or postcard or PIN for any of them. The CMs have better things to do then to check up on the CMs taking the reservations. When checking in I ask the CMs if they need to see the postacrd, AP, or AAA card. Every one of them has said, "No, we have the reservation already in the system so that isn't necessary." I too find it amusing that everyone thinks the CMs are going to ask for these things. It just doesn't happen.