We are:
-Ken & Loretta (40s), Angelina (20)
First DVC owner trip
Multiple WDW trips
This Trip SSR 1 BR
Previous Trips
On-site Polynesian, Port Orleans Riverside - Mansions
Off-site camping, condo, hotel
Toured/Dined/Shopped all WDW resorts except value resorts
Spring, Summer, Fall
-Traveling with Friends (60 & early 50s), twin 9 year old boys & almost 5 year old girl
- First WDW trip as adults & first ever for the kids
- Accessible 2 BR
Summary
Upsides
1) Rooms are brand new & nicely decorated. Shades of soft greens predominate. Beds & pillows are comfortable. Window coverings include both sheers & light-blocking drapes. There are two TVs & the living room TV has a DVD player. There are granite countertops in the kitchen area.
2) It was lovely to have the extra bedroom, washer & dryer, and the kitchen. The dishwasher was also very nice to have.
3) The whole resort has a quiet, peaceful elegance about it. This extends from the décor of the rooms to the public areas.
(The one exception is the volume of the toilets when they flush. It actually hurts
your ears.)
Downsides
1) Limited Food & Retail Outlets
-There is one store, sort-of combined with the food court. The store/food court is small & has limited options compared to other WDW food courts & is strangely merchandised. There are no other retail or food outlets.
-We went into the lounge during the day to see what it looked like. This is essentially a very large room with a pool table & chairs. There was one staff member and no guests (see below).
-The pool bar served a half (and Im not being dramatic) plastic cup of wine for $7.50. I expect Disney to be expensive, but I also expect it to be a good value. For example, I wouldnt have been surprised to pay $7.50 for a full glass of wine in Disney surroundings. I was really surprised. The server at the pool bar noted that the wine served there was the same as served at the lounge. This didnt make me feel any better.
2) Stingy Trash & Towel Service
I expected trash & towel service only & had researched what was provided & not, but was surprised that it was as limited as it was (i.e., there were some paper towels still, so no new ones were left).
3) Future size of the resort/number of people
If the plan is to keep the resort as it is, I simply cant see how guests could be accommodated in the numbers that the resort will have, when its finished.
-The public areas are all built onto one end of the property.
-There is no full service restaurant & only one very limited combo food outlet/store.
While there are restaurants available at Downtown Disney, I dont think its practical for a family to trek over there after a day in the parks. The wait at those restaurants is also an issue with tired & hungry kids. If I were going to load kids into the car for dinner, I wouldnt take them to DD restaurants, because of the cost & wait time (which is revenue lost for Disney).
-The pool is nice, but not spectacularly themed. However, it will seem very small when the resort is completed if its the only themed pool.
Summary/My best guess
In my humble opinion, I believe the people who will like SSR best include:
- those who dont mind less of a resort feel
- those who are comfortable with access to grocery items, restaurants, etc.
- those who benefit from more down time/relaxation (at least while the resort is not
fully built).
This resort has a different feel than any of the other WDW resorts we have been to decidedly less Disney. I was not bothered by the exterior hallways or the cars parked outside the doors or even the bus service. However, for the WDW experience & value, I do not rate this resort high compared to others on property.
Special Notes
Transportation
Buses are the single transportation option for most people, if you dont rent a car. Boat transportation is at one end of the resort & only an option for the limited number of people close to that end. The walk to Downtown Disney from our Congress Park room was shorter than the walk to the boat dock from our room. We walked some combo from/to DD and our room 3 times in one week & I wouldnt walk it more than that.
Bus transportation was fine. Overall, the buses seem to run frequently. They are supposed to run every 20 minutes. There was a night at MGK when no bus came to the SSR stop for more than 25 minutes & someone in line had to go have park personnel call for a bus to be sent. Also, be aware that the bus from DD to Saratoga Springs, first goes to Pleasure Island & DD Westside before the stops at SSR. My husband waited for the bus one night at DD while my niece & I opted to walk back to the resort. He returned 30+ minutes later.
Customer Service Issues
Norway Princess Breakfast
The wheelchair ramp would not work on the first bus for Epcot we tried to board. Since this was the morning of our Norway Princess Breakfast reservations, I called ahead to let them know that we may arrive a few minutes late because of this. Be aware that no one answers the phone at the Princess Breakfast in Norway not for me when I was transferred from Disney Dining & not when Disney Dining tried directly. The breakfast was nice & we saw all 5 of the princesses there with no difficulties, including princesses returning when one child was in the bathroom. (OK, so Princess Aurora was short & piled all the autograph books on top of each other to sign them at one time -- very just get this done!)
What bothered me, was that NO ONE could direct us specifically where to go or took responsibility to ensure we knew where we were going. Each person we asked either gave us a generic answer (ask the bus driver, they will tell you where to go) or they gave us an answer that said they werent listening to the question (just go through any turnstile), when we asked where to enter for a breakfast reservation before park opening. We eventually found where we needed to go, but had to have our entire party, including the adult in the wheelchair duck under a rope my husband was holding up to get into the park before opening. It was a stunning & unfortunate lack of customer service, especially since it was out friends first trip to Disney. My friend said she had never before seen my husband agitated.
Bell Service
After reading other reviews, I would agree that the Bell Service was very relaxed. When we arrived early Saturday morning, there was no one in bell services. The person who checked us in, directed us out to our car parked in the main check-in circle. Several minutes later, he came out, followed later by someone else to take our bags from our car. Our friends arrived very late Saturday night (3 kids, Mom & Dad in a wheelchair) who were met with a slight attitude according to my laid back friend when they opted not to have their room keys have the charge card function. They were told that the same person from check-in would be out to help them with their bags & that they could wait there for the internal resort bus, but the attitude prompted them to walk to the room.
Overall, we would have stayed elsewhere & purchased elsewhere if available at the time. I think we will try to stay at another WDW resort in the future.