Golansky transportation.

[msr709]

Do you pay when you make the reservation or pay the driver??

 

[Aussie Princess]

So when you say you had an extra $50 to spend at DLR is this what you would tip each way or $25 each way?

Sorry, I'm Australian and have no concept of this whole tipping as an expectation thing.

We have never added tip as its stated tip included in price and we use them every year coming from Australia

 

[barbaraann]

I am glad to have tripped into this thread. I requested a quote from this company for a trip to the Newport Beach. I will be visiting Disneyland in late August, early September, and we want to take the kids to the beach. They quoted a $158 flat fee for a party of 5. That's really good. About comparable to other buses/shuttles which charge about $30 per person. Instead, it is a comfy town car. It's good to hear all the good reviews.

 

[czmom]

We've used them twice now (2013 and 2015). Both times were great! Highly recommend!

 

[egritz]

I've used Lanksy's twice. The first time was excellent (I believe Daniel was our driver that time). The second time was absolutley AWFUL.

The first trip was Dec 2013. We had 4 adults & 1 child (2 1/2). We were met at baggage claim, the driver handled all our bags, the CLEAN car seat was already PROPERLY installed before we got to the car, we got our stop at Von's for groceries, etc. we were NOT made to feel that a tip was expected, however we still tipped. Return trip was just as awesome.

The second trip was Nov 2014 and it was horrendous. This trip was 2 adults & 2 children (3 1/2 & 4 months). I confirmed beforehand that they had proper car seats for both children. We were met at baggage claim and again the driver handled our bags. We got to the car and the car seats were not installed correctly and the driver was unable to provide us with any car seat manual so that we could figure out how to install them right. We spent the entire drive from LAX to Anaheim holding my 4 month old son's head up to prevent him from suffocating as he slept because we couldn't figure out how to get the convertible car seat to recline to a proper level. The driver even asked at one point if everything was okay, and I responded with "no, I'm having to hold his head up to keep him alive" and the driver laughed. Seriously. We also requested stopping at Von's (I wanted to get fresh produce) but the driver refused and took us to Target instead. We did not tip him extra.

I expressed my dismay via email to the company once we were at the hotel. They assured me that our return trip would have the proper seats with proper installation. Guess what? Same driver, same car, the seat for the 3 year old was different (and illegal for her age I believe, as a high back booster without 5-pt harness) and again neither car seat was installed properly/securely. This time we were able to figure out the convertible seat so at least the baby was reclined. But as we drove to the airport I just couldn't get over how OLD and DIRTY the car seats looked. So once we arrived at LAX I unhooked the seats and looked for the expiration dates. Guess what - BOTH seats were expired. I was livid (and i have the pictures to prove this fact).

Once home I sent a scathing email. And the response was "I didn't know car seats expired". Are you kidding me? This company that directs their advertisements to families with children doesn't even have the decency to educate themselves (as the owners) OR their drivers for proper car seat safety? He assured me that we went out and purchased brand new car seats immediately and offered a free round trip on our next visit, but I declined (and all trips to DL with the children since, we have chosen to drive instead).

Since our horrible experience I did notice they changed the verbiage on the website to state the driver is not responsible for car seat installation, so I would strongly urge anyone considering using their provided car seats ask before hand for a picture of the label on the seat the will be providing for your trip (to ensure it is NOT expired) as well as the exact make/model so you can download the manual to your smartphone prior to you trip, and if you really want to be prepared, you can see if your local baby store has the seat so you can take a look at it beforehand.

As disgusted with Lanksy's as I am, I do realize that I also failed my children as a parent...no need to beat me up over it as I have already done so myself repeatedly. I only offer this warning to other parents so they can be better educated & prepared than I was. I am just thankful we were not involved in a traffic accident.

For these reasons I strongly recommend AGAINST Lansky's for anyone planning on using their provided car seats for their children. When my children are older and no longer require full car seats I may consider Lansky's again.

 

[DahliaRW]

We used them AFTER the PPs experience and the car seats were clean, not expired, etc. The owner took that feedback and actually used it. He replaced all the car seats, etc. That is above and beyond, imo. I wouldn't hesitate to use then again.

 

[DahliaRW]

The PP has a thread from back when she had this issue, and Lansy's actually replied in that thread, and posts after that verify the seats were replaced (including mine). http://www.disboards.com/threads/lansky-fka-dks-livery-do-not-recommend.3353689/#post-52787298

 

[GOLANSKY]

So when you say you had an extra $50 to spend at DLR is this what you would tip each way or $25 each way?

Sorry, I'm Australian and have no concept of this whole tipping as an expectation thing.

Inclusive gratuity. Our driver know about this and not asking gratuity

 

[GOLANSKY]

Please, don't get me wrong. Other than the gratuity issue, things went reasonably well. Well, other than the driver taking us to the Grand Californian!! We were at the Desert Inn and Suites!
I was taken aback a bit when our driver, from the airport, had a handicap placard hanging from the rear view mirror. But, he seemed to get around, with our luggage, quite well. So, who knows.

Please understand our mistake. input calendar system must be 1600 S. Harbor Bl....but input 1600 S. Disneyland Dr. Please understand

 

[CookieandOatmeal]

Did anyone have trouble getting the payment to go through the Golansky page? I don't think my transaction went through even though I hit submit twice. I also hope that doesn't mean I'll get charged twice if it does go through later!

 

[Aussie Princess]

Did anyone have trouble getting the payment to go through the Golansky page? I don't think my transaction went through even though I hit submit twice. I also hope that doesn't mean I'll get charged twice if it does go through later!

I would suggest contacting them to find out if it went through or not

 

[GOLANSKY]

Did anyone have trouble getting the payment to go through the Golansky page? I don't think my transaction went through even though I hit submit twice. I also hope that doesn't mean I'll get charged twice if it does go through later!

Tested our payment site . Working good....no problem at all. Please contact us if problem again.

 

[SCRAPBOOKQUEEN]

I just got back and we used Prime Time. At the airport we went to the Super Shuttle kiosk and the worker there seemed extremely bothered that we walked up, could not give us a quote and said we would have to wait even though I did not see anyone waiting. Casually strolled right next to him to Prime Time and that worker got us on the next shuttle. We paid $17.95 per person. There were 4 other stops that had to be made, but they had a route that they followed. It took about an hour. Coming back, I tried to call but the fee is double so you do need to make your reservation on-line. We were given a pick up time and they were right on time!! Went straight to the airport and the ride was very pleasant. I would highly recommend.

 

[msr709]

Just a follow up on my situation. I went with Lansky, went online and had no problems at all. Got an almost immediate response to my question on the return trip. I hope our trip with them will go as smoothly as our online transaction. Thanks for all the advice from all of you.

 

[WebmasterMaryJo]

Just a follow up on my situation. I went with Lansky, went online and had no problems at all. Got an almost immediate response to my question on the return trip. I hope our trip with them will go as smoothly as our online transaction. Thanks for all the advice from all of you.

Let us know how it works out.

 

[msr709]

I intend to write a full report t to pay forward all the help I get on thse threads. YOU GUYS ROCK!!!

 

[GOLANSKY]

I've used Lanksy's twice. The first time was excellent (I believe Daniel was our driver that time). The second time was absolutley AWFUL.

The first trip was Dec 2013. We had 4 adults & 1 child (2 1/2). We were met at baggage claim, the driver handled all our bags, the CLEAN car seat was already PROPERLY installed before we got to the car, we got our stop at Von's for groceries, etc. we were NOT made to feel that a tip was expected, however we still tipped. Return trip was just as awesome.

The second trip was Nov 2014 and it was horrendous. This trip was 2 adults & 2 children (3 1/2 & 4 months). I confirmed beforehand that they had proper car seats for both children. We were met at baggage claim and again the driver handled our bags. We got to the car and the car seats were not installed correctly and the driver was unable to provide us with any car seat manual so that we could figure out how to install them right. We spent the entire drive from LAX to Anaheim holding my 4 month old son's head up to prevent him from suffocating as he slept because we couldn't figure out how to get the convertible car seat to recline to a proper level. The driver even asked at one point if everything was okay, and I responded with "no, I'm having to hold his head up to keep him alive" and the driver laughed. Seriously. We also requested stopping at Von's (I wanted to get fresh produce) but the driver refused and took us to Target instead. We did not tip him extra.

I expressed my dismay via email to the company once we were at the hotel. They assured me that our return trip would have the proper seats with proper installation. Guess what? Same driver, same car, the seat for the 3 year old was different (and illegal for her age I believe, as a high back booster without 5-pt harness) and again neither car seat was installed properly/securely. This time we were able to figure out the convertible seat so at least the baby was reclined. But as we drove to the airport I just couldn't get over how OLD and DIRTY the car seats looked. So once we arrived at LAX I unhooked the seats and looked for the expiration dates. Guess what - BOTH seats were expired. I was livid (and i have the pictures to prove this fact).

Once home I sent a scathing email. And the response was "I didn't know car seats expired". Are you kidding me? This company that directs their advertisements to families with children doesn't even have the decency to educate themselves (as the owners) OR their drivers for proper car seat safety? He assured me that we went out and purchased brand new car seats immediately and offered a free round trip on our next visit, but I declined (and all trips to DL with the children since, we have chosen to drive instead).

Since our horrible experience I did notice they changed the verbiage on the website to state the driver is not responsible for car seat installation, so I would strongly urge anyone considering using their provided car seats ask before hand for a picture of the label on the seat the will be providing for your trip (to ensure it is NOT expired) as well as the exact make/model so you can download the manual to your smartphone prior to you trip, and if you really want to be prepared, you can see if your local baby store has the seat so you can take a look at it beforehand.

As disgusted with Lanksy's as I am, I do realize that I also failed my children as a parent...no need to beat me up over it as I have already done so myself repeatedly. I only offer this warning to other parents so they can be better educated & prepared than I was. I am just thankful we were not involved in a traffic accident.

For these reasons I strongly recommend AGAINST Lansky's for anyone planning on using their provided car seats for their children. When my children are older and no longer require full car seats I may consider Lansky's again.

We at Lansky value each and every feedback from our customers and continue to strive to improve our service so that our customers can feel safe and have a pleasant experience when choosing Lanky for your transportation needs. In November 2014 when we received your complaint regarding the expired car seat and the subpar service you felt you have experienced, we at Lansky took immediate action to communicate back to you with our sincere apology for your experience. Since then we have replaced the carseats to ensure that ALL of the carseats are up to the current standards and meets the safety requirements. Furthermore, we have implemented improved training to our drivers in customer service and carseat safety. We value your feedback as this has helped us to make improvements for our Company so that we can continue to offer exceptional customer service and satisfaction.

 

[GOLANSKY]

Just wanted to check back and let you all know how our experience was. We were met right at baggage claim, driver with name sign standing right there. Fine. We walked a fairly long way to the car and loaded up the bags. Off we went. We arrived at the Grand Californian....only issue was that we weren't staying there!! The driver made a call to the home office and dh spoke to them on the phone....no, we aren't staying at the GC, but at Desert Inn and Suites! The odd thing is that when I got my first confirmation email from them, it noted we were staying at Disneyland Resort, but after contacting them, the correct resort was noted.
I was worried about the gratuity, so I emailed them directly, and was told that the price was 'all inclusive', nothing hidden. Okay...I told them I was thrilled to have an addtl $50 to use at DLR since the gratuity was included. But...it was made very obvious that a gratuity was expected when we got to the hotel! Dh had money in his pocket, just in case. Good thing! Same thing happened on the ride back to LAX...different driver though. It was very obvious that the driver expected to be tipped. So, while they 'say' it's included, the drivers feel it's not!!!
The cars were both very clean, and the drivers very helpful. The one really odd thing was that our first driver was fairly old, and he had a handicap placard hanging on his rear view mirror! My dh felt very odd having this old man schlep our bags around!!!

Our driver know ...inclusive gratuity, we not asked tip and not expected. I apologies if you feel like ....

 

[To Disneyland and Beyond]

We really appreciated our experience with GoLansky this past May. We were well taken care of and got to our hotel quickly and efficiently. On our departure day our driver, Daniel, was early and loaded all our stuff in. Car seats were great and installed correctly. We will be using them every time we fly. I did tip, but I always tip unless service is bad, even when told it is included. That is what I am comfortable with. I certainly felt no pressure to do so however, nor did I feel it was expected, in fact I kind of had to catch him before he departed. I do think the price of the transportation was quite reasonable for the quality.

 

[MrJT]

We used Lansky's on Sunday the 10th. They were great! Our flight was delayed, so I emailed them and it was no problem. As soon as we came down the escalator, by the LAX baggage claim, the driver was there waiting for us. He helped with the bags, and he helped me find my car seat. He found us a place to pick up groceries, and got us to the hotel.
It was a wonderful experience.