Glitch in the new system - 190 Day ADRs?

[Inkmahm]

Honestly I do not like it. I really don't enjoy the thought of having to get up at 5 AM everyday for a week to try to get the ADR's I want.

The only day I'd bother to get up early is if I wanted CRT or Le Cellier. Otherwise making the reservations first thing when I wake up is early enough for me. Most reservations will be available then.

 

[goofy4tink]

Correct... 190 days in advance if you're staying on property and then one day at a time. It does seem to be a major change that hasn't been officially announced yet. I like it though. It gives everyone who is staying on property on a given day the same chance at ADRs for that day.

Now that I've figured it out, I think I'm going to like it as well. It evens the playing field a bit this way.

 

[Mrs. Charming]

You can book through Dec 7 as of today. (Mine are done through Dec 7). But you have to pick an earlier arrival date than your actual date on your reservation confirmation. Then the system will let you book your ADRs.

Hope that helps.

How does one do this? I'm so confused. I just went into my reservation and it had all my info already.

 

[Mrs. Charming]

I can't believe I'm asking for help. I can't even count how many ADR's I've made either on the phone or online!

This 190 thing has me thrown for a loop. Maybe it's my pregnancy brain. I'll be 190 days out thw day after tomorrow. I know this question has been asked but I'm just having a major brainfart. Can I make them all at once or do I have to get up at 6am every morning until my 9 days of dining are up? (God I hope not, I'm horrible at mornings)

 

[DisGirl23]

180 days from your arrival you can call and make ADRs. If you are staying at a Disney resort, you can make all your ADRs for the trip for up to 10 days on your 180 day mark.

 

[Inkmahm]

I can't believe I'm asking for help. I can't even count how many ADR's I've made either on the phone or online!

This 190 thing has me thrown for a loop. Maybe it's my pregnancy brain. I'll be 190 days out thw day after tomorrow. I know this question has been asked but I'm just having a major brainfart. Can I make them all at once or do I have to get up at 6am every morning until my 9 days of dining are up? (God I hope not, I'm horrible at mornings)

You can make the first day's ADRs the day after tomorrow when your arrival date is 190 days away and then every morning after that until you are done. I woudln't get up early for it unless it was a day that you need CRT or Le Cellier.
The 190 day window is for online ressies only.

 

[ChildAtHeart82]

The stated policy is the 180 days from your check-in date and then 10 days after that in one call. There are a few other threads on this topic that seem to indicate that the online system is letting resort guest make ADR's 190 days out one day at a time. No one is sure if it's a glitch in the system or the new way things are going to be.

 

[mitsybella]

when did they start this, my 180 opened on 5/30 I am staying on site and I did not have the option to book any earlier... I was going into the system to check things out but it would not let me book anything, when I put in my date and reservation # it kept telling me my dates were not open yet and this was just on Friday 5/29
I did go in on 5/30 and get everything I wanted so I am really happy

 

[Tricia1972]

There are a lot of questions and some confusion about the new way that the ADR system is working (at least for now).

To keep the information the most current and accurate for everyone on the boards, we're going to try to keep the discussion limited to this one thread for now.

There were three new threads with questions started today that I moved over to the already existing thread. Just don't want anyone to be confused about where their thread went

 

[sndral]

I wasn't able to make my signature restaurant reservations before 180 days (that's not 'til 6/2.) The first screen for regular ADRs won't let you in if your date is more than 180 days, you have to click beyond it w/ an earlier date to get to the screen where you put your ressie # in and then it let's you make ressies up to 190 days. Plus I've read it d/n work on the phone. So I don't think 190 is a new policy, but a programming glitch. The programmer was told 180 + 10 days for resort guests, but not told + 10 days AFTER arrival date only or it was too technically challenging to limit it that way.
What amazes me is that the new system has been up, what a week or so and we've already found the glitch? Now, whether disney cares enough to fix the glitch may depend on how hard it is to do so and not being a computer programmer I'm not sure. But, I suspect that they were aware of the glitch and figured the fix was too big a tech challenge to be worth it.

 

[ees96]

I was able to get mine early as well. I went into the system to check it out so I'd know what I was doing on our 180 day mark (6/2). But I was able to make my ADR's through 12/3 on Thursday. I called that night to try to book a Fantasmic dinner package and I couldnt' do it. The cast member told me it was a glitch and to make sure I had all my confirmation numbers and to call AFTER my official 180 day mark to make sure the reservations were still in place and correct. I've been able to make the rest of our ADR's in the last few days. I'm not totally sure what's going on, but from what I was told on the phone it's not supposed to be this way. I'm really hoping that when I call on 6/2 I can make the Fantasmic package and still have all my other ADRs.

 

[Cafeen]

What amazes me is that the new system has been up, what a week or so and we've already found the glitch? Now, whether disney cares enough to fix the glitch may depend on how hard it is to do so and not being a computer programmer I'm not sure. But, I suspect that they were aware of the glitch and figured the fix was too big a tech challenge to be worth it.

There was a glitch with the online system a little while after it first came out. It was rolling over at around midnight Eastern rather than 6am. This wasn't fixed for a couple months.

As for this "change", I'm also doubting it's official and more likely tied to some poorly coded verification to allow the 180+10. As it has been noted that you cannot put your actual arrival date in to get the 190 days if it is more than 180 days out.

Doing some testing and it appears as though the resort confirmation is not being validated as to when your check in date is, nor is it taking the date you enter into account at all. For example, ran three tests:
#1 - Real Arrival Date (23 Sept) - For this I was able to book up through 6/7, even though 180 day point is 11/27 (as of today, 5/31). This suggests that it sees a valid confirmation number and extends the calendar based on that, regardless of the date (if before 180 days)

#2 - Fake Arrival Date (27 Nov) - 11/27 was the latest date I could enter, which also happens to be 180 days from now. It allowed the booking to be accessed for this as well, suggesting that the arrival date is not being validated against the confirmation number.

#3 - Fake Resort Confirmation / 27 Nov Arrival - Entering a "fake" resort confirmation (using the same structure as a real one), I was able to secure a reservation for 12/07 as well. This suggests that beyond the two points above, it's not even validating the resort confirmation at all.

With those tests run, there's no way that this is intended behavior. It essentially opens "190days" up to everyone, on-site and off. (If they know enough to get around it, and with my help here they might... whoops). I'll also be sending those test cases over to Disney to aid them in narrowing down the bug (sorry folks).

I was able to get mine early as well. I went into the system to check it out so I'd know what I was doing on our 180 day mark (6/2). But I was able to make my ADR's through 12/3 on Thursday. I called that night to try to book a Fantasmic dinner package and I couldnt' do it. The cast member told me it was a glitch and to make sure I had all my confirmation numbers and to call AFTER my official 180 day mark to make sure the reservations were still in place and correct. I've been able to make the rest of our ADR's in the last few days. I'm not totally sure what's going on, but from what I was told on the phone it's not supposed to be this way. I'm really hoping that when I call on 6/2 I can make the Fantasmic package and still have all my other ADRs.

And this brings up a good point. For those making the early ADRs, it will be essential to check them after the ADR date passes. I know (if I were Disney) that I'd cancel the early ones, so don't be surprised if they do. (again, sorry, but giving a dose of reality here).

 

[wahooker]

I've never made an ADR before, but I was going to attempt to now. (Right now, we are between 180 and 190 days out.

It looks like it will let me do it for most reservations, but the Cinderella Breakfast takes me to a different reservation system. Is that normal?

 

[LilyWDW]

People may kill me, but I contacted Disney about this. Just a simple email, so who knows what it will do. If I actually get a response back I will post it here.

My thinking was this... if this is not intended then sooner or later Disney will figure it out. Then who knows what they will do with the reservations that were made before they were supposed to be made. The fix could very well cancel them out, who knows. So, better then see it before things get too far out of hand.

 

[oasispaul]

Thanks for the heads up everyone!

Our 190 day mark is today. Unfortunately, we have 11 in our party, which means we can't book online!

Friggin' Fiddlesticks!

 

[maiapapaya]

... With those tests run, there's no way that this is intended behavior. It essentially opens "190days" up to everyone, on-site and off. (If they know enough to get around it, and with my help here they might... whoops). I'll also be sending those test cases over to Disney to aid them in narrowing down the bug (sorry folks).


And this brings up a good point. For those making the early ADRs, it will be essential to check them after the ADR date passes. I know (if I were Disney) that I'd cancel the early ones, so don't be surprised if they do. (again, sorry, but giving a dose of reality here).

Seems like some majorly sloppy programming. I'm really surprised they would launch the new system with such a major flaw (esp. the inability to even check for a fake/invalid reservation #!) I know video games (and most software nowadays) are beta tested by the public. If that is what WDW did in this case it was lazy and it's not really fair to punish those who found the flaw in their system for them (by cancelling their reservations).

I'm curious though how they could possibly go back and flag all of the reservations that were made before their 180 mark. Wouldn't WDW have to confirm reservation #'s, calculate 180 days from arrival and then cross reference with when ADR's were made ... for everyone that that has made a reservation under the new system. Wouldn't that be more complex than the proper code that should have been written into the system in the first place? Sounds like a big bloody mess & it makes me nervous if WDW started trying to weed out illegitimate reservations - my 180 is tomorrow! I really don't want them trying to go through and start cancelling anyone's stuff (just saying, their IT is reknowned for it's incompetence ...)

 

[dawnmommy]

frankly I'm not certain that the 190 IS an error. I think it is more fair and an easier to understand system. Only time will tell.

We'll abide with whatever the rules turn out to be - I've seen posts of people adding fake days to the beginning of a stay to make reservations early (under the old 180 + 10). We don't do that sort of thing.

There are clearly glitches right now, so who knows WHAT the final outcome will be. If Disney doesn't honor what we did at 190 days, then we'll start over again.

Still, I think 190 is much better than 180, and easier to understand. If you are onsite, you get 10 extra days in which to make reservations.

oh, and Cafeen, I do tend to think that Disney could catch the fake reservation #s longer term. they wouldn't be a match on name, etc. They clearly released the updates too soon. My firm would be in a heck of a lot of trouble if we pulled something like that for a client, lol.

 

[txmama]

I really can't see Disney "punishing" those of us who made reservations early for *their* flawed system. So much easier to just fix the issue, then let all the reservations stand. I really can't imagine that the system has been flooded with those of us checking in around Thanksgiving, snapping up reservations -- after all, I never would have known to try if I hadn't checked in here.

But, maybe I feel this way just because I benefited (only by 2 days early). I'll be checking tomorrow morning for sure to make sure my ADRs are still there!

 

[maiapapaya]

frankly I'm not certain that the 190 IS an error. I think it is more fair and an easier to understand system. Only time will tell.

ITA. I don't think it's fair that someone arriving say 4 days or 2 days or 1 day ahead of me should have any more right to a reservation at any given restaurant than me. I hope they get everything sorted out soon (ie. is it 180 + 10 or 190, how will they fix it ... etc) All of this uncertainty and the bugs with this new system makes me nervous - just praying that when then try to "fix the glitch" their system doesn't dump everyone's reservations!! (other than this date issue I've been excited about the new system - it's much nicer to use than the old one!)

 

[wahooker]

Hmm, if their IT is so notoriously bad, I wonder if they would be hiring any Software QA Engineers, with about 10 years of experience....

Oh well, a disney fan can dream I suppose...

But if anyone knows where to submit resumes....