Glad I looked closely...

[Gibbygirl]

Just back from a great trip to WDW. As part of the planning I had made some ADR's; a few that required a cc guarantee. The week of our trip we finalized our plans and decided to pass on some of the ADR's. I cancelled (on line,) received my cancellation emails and thought that was the end of it. Got our credit card statement this weekend. I always look at it line by line but was reminded of how important this is when I noticed a $40.00 charge for "WDW dine tickets." I realized this was the no show fee for our family of 4 x $10.00 each. It took some doing but finally got the right department (research & billing) to follow up on this for me. The CM looked up the charge, told me what ADR it was. I was ready to give him the cancellation number but he said that wasn't necessary. He sent thru a credit of the charge & apologized for the error. So, glad the problem was resolved without any hassle, but also glad I'm in the habit of looking over my statement each month.

 

[redzinner]

Good catch! Thanks for the reminder to keep the cancellation emails too!

 

[mommycal]

do you always receive an email from disney? I cancelled something online yesterday and never rec'd an email w/my cancel #

 

[J&J]

Had the same problem. Cancelled told no problem. It took several months. They also charge $40 for four people. The res was for two never booked for four.
Get checking look for the credit to come thru. Didn't like that we were charge then if I did not check my credit card bill I would have been paid for nothing .
Too much of problem too many phone calls never should have happened

 

[java]

Do only the ones with credit card required charge a no- show fee?

 

[sixkristy6]

Good catch! Thanks for the reminder to keep the cancellation emails too!

Posted from DISboards.com App for Android

 

[kandb]

yes, only reservations that they require a credit card for, are the ones that they charge you for if you don't show up.

 

[sixkristy6]

Good catch! Thanks for the reminder to keep the cancellation emails too!

I guess it never recorded my post when I quoted this above, so I am reposting. I have changed ADRs more times than I can count (let's say 30?). I do not have all of the cancellation emails.

What should I do? Would you recommend calling the WDW Dining number before we go, and confirming with them so I know they have the same ADRs listed as I do? I guess if I called them, I could ask for the CM's name so I could remember who I spoke with when I called.

 

[disneybliss2]

Thanks for the heads up! Good reminder to double check.

 

[TwiddleDeeTwiddleDum]

I guess it never recorded my post when I quoted this above, so I am reposting. I have changed ADRs more times than I can count (let's say 30?). I do not have all of the cancellation emails.

What should I do? Would you recommend calling the WDW Dining number before we go, and confirming with them so I know they have the same ADRs listed as I do? I guess if I called them, I could ask for the CM's name so I could remember who I spoke with when I called.

Not sure but what I'm doing is keeping a printed copy of my WDW reservations print out from the on-line "my reservations" section. Everytime I've done a cancelation or added an ADR, I go on-line to verify everything is in there. I've got a copy saved in a file so when I get home if a charge were to show up, I've got a print out from them showing what I had reservations for.

You could call WDW dining to review all your ADR's if you wanted but I like having things in print IMO easier to prove than "he said, she said"

 

[TDC Nala]

This thread is being moved to the Reservations board. On that board there is a sticky thread with a full list of credit card guarantee restaurants and the cancellation policies. There's a recommendation on that thread to always check your credit card statements, even if you do show up for the meal.

 

[wendylovesdisney]

Is this very common? Are people starting to have issues with this?

 

[TDC Nala]

Some posters have had issues, even if they showed up for the meal. This is why it is recommended to always check your credit card statement.