I printed mine with no problem. I know you can go back to your account page and if the voucher has not been redeemed (bar code on printout) you can still print it. (meaning you can print it more than once, like if you misplace the first one), so you might want to try again.
I just called because I was having the same problem and they told me they're fixing this issue and to give it 24 hours. If that doesn't work she said we could just show up with our id's anyway. She did verify our information, using the phone number they have on file and was able to pull-up everyone in my family. So, no worries here
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