I just read the article and am not surprised by the response from the Girl Scouts organization.
As a former Cookie Mom, yes, the troop/girls/families are responsible for selling the cookies they order from GSA. GSA gets paid FIRST. From then, whether you sell the remaining cookies or not, the GSA could care less. Each troop gets a very small percentage of each box. When I did it, the cookies sold for $3.50 each and the troop got .55 from each box. Once we paid off our debt to GSA, then the rest was our profit.
The paperwork and accounting was a nightmare! I've spent less time doing my taxes! Each box IS accounted for and if you want to exchange types of cookies, there is a form for that.
The amount of time and effort put into cookies sales is horrible for the rate of return. BUT, GSA REQUIRES each troop to sell cookies. If you do not sell cookies, then you are not allowed to participate in any type of fund raising for your troop.
Living in the DC area, another troop leader and I had to go to the GSA store in DC. We walked into the wrong entrance and ended up in the GSA Executive offices. Both of us looked at each other and said, "At least we now know where the cookie money goes."
I would just like to see the individual troops get more money from these sales. In turn, now that my DD is out of GS, when I see a troop selling cookies, I hand over a $10 or $20 and tell them that is for the troop's kitty. Beats the 55 cents they would get if I bought a box.
Sorry to say that the mother in question is going to have to pay for the cookies. It's on that ton of paperwork she signed at the beginning of cookie sales.