Gift Receipts - Beware

[JerseyGirl84]

I totally agree that not giving FULL credit for the whole amount a person actually paid on the gift receipt is unacceptable.

What I do not understand is why people would think that the Kohl's cash amount ought to also be refunded (or credited or added to the gift card received). Kohl's cash is a coupon--it is not actual money the buyer spent.

It doesn't seem that the OP used Khol's cash though, so I don't think that's the issue here.

EDIT--OK, I think from reading another thread I had the wrong idea. Now I think what people are saying is that if buyer RECEIVED a Kohl's cash certificate for use at their next shopping trip, $10 would be deducted from the original gift receipt. But if that's how it works, you could still end up out of pocket if you returned the stuff from both trips.

Ok, this is how it is really suppose to work at Kohls:

If you earn Kohls Cash on a purchase and you return an item that puts you below the earning amount ($10 Kohls Cash for every $50 Spent), and it is before or during the time you are eligible to redeem the Kohls Cash, the Kohls Cash gets reduced, if you take a full refund. But if you get a store credit, the Kohls Cash should remain valid.

If you return an item that brings you below the earning amount, but after you have redeemed the Kohls Cash, you should be offered store credit instead of a reduced return price (minus the Kohls Cash).

If you are the recipient of a gift, you have no idea if Kohls Cash was used and the cust. service person may not be giving you that option, but they should.

I recommend not using a gift receipt when you return something at Kohls. I never buy anything there unless I have a coupon and it's a good sale. I think if you bring it back without a receipt, 9 times out of 10 you will probably get a higher price then what the person paid for it. Unless it is on clearance when you return it and you can always ask that question and if the answer is yes, pull out the gift receipt.

 

[Swimalie]

I recommend not using a gift receipt when you return something at Kohls. I never buy anything there unless I have a coupon and it's a good sale. I think if you bring it back without a receipt, 9 times out of 10 you will probably get a higher price then what the person paid for it. Unless it is on clearance when you return it and you can always ask that question and if the answer is yes, pull out the gift receipt.

My sister-in-law sent my husband some shirts from Kohl's that were too big. We took them back yesterday and I was glad she didn't send a gift receipt. We ended up getting $12.99 each, which is probably what she paid for them in the first place. I'm not happy hearing the stories about Kohl's ripping off customers with gift receipts.

 

[Brer Shay]

Since when? You have a source for this?

Gift receipts do not work this way and I seriously doubt that the idea of only offering the current sale price with a gift receipt is "standard practice".

I have personally been told by managers at the three stores I listed - Kohls, Penny's and Macy's, that this is standard practice at their chains and they all implied that it was standard industry practice. That was the reason I listed those stores specifically. Have you had a different experience at any of them?

 

[Mrs. Charming]

I was going to add that this is totally normal. Only with a full receipt can you get back what you paid if the item has been marked down.

Wow... I'm going to pay for a gift separately and give the original receipt from now on.

 

[vicki_c]

I have personally been told by managers at the three stores I listed - Kohls, Penny's and Macy's, that this is standard practice at their chains and they all implied that it was standard industry practice. That was the reason I listed those stores specifically. Have you had a different experience at any of them?

What I just related about 5 posts up contradicts that though. My returned item at Macy's was now on sale and they gave me cash from the register to make up the difference when I exchanged with a gift receipt.

I think you were being told a line about it being standard industry practice - it is not.

 

[GJM]

I just return something to Kohls and had a KC that I didn't use. I just gave it back to her when I made my return no problems.

I purchase a pair of workout pants in Walmart in the town I live in, tax is 9% on clothes - so I returned it to the Walmart in the next town over one day. I only got back 8% in the tax. I said to the kid - shouldn't I get the whole amount back and he tells me no the tax is only 8% here.

So I said to him - I can go to NJ no tax on clothes buy $500 worth of clothing pay NO Tax - return it here and you will give me 8% back on top of that because your tax is 8%! He looked at me so confused - I just left didn't even feel like arguing over 1% -

 

[penn19]

I have personally been told by managers at the three stores I listed - Kohls, Penny's and Macy's, that this is standard practice at their chains and they all implied that it was standard industry practice. That was the reason I listed those stores specifically. Have you had a different experience at any of them?

I have a close member of my family who works at the Penneys home office and has worked in the stores also. I assure you 100% it is NOT standard industry practice.
You may or may not have been told this by a "real" manager, or a sales associate who didn't give a crap and thats what they told you. NOT excusing that at all, but it could happen.
It used to be at Penneys that there was a code on the gift receipt that if you were the recipient you didn't know what was paid, but if you returned the item the salesperson could see what you paid. Certain letters translated to numbers on the keyboard.
Penneys (can't speak to other retailers practices) is not stupid. They know what they can and can't do legally with giving money back.

 

[horseshowmom]

I just return something to Kohls and had a KC that I didn't use. I just gave it back to her when I made my return no problems.

I purchase a pair of workout pants in Walmart in the town I live in, tax is 9% on clothes - so I returned it to the Walmart in the next town over one day. I only got back 8% in the tax. I said to the kid - shouldn't I get the whole amount back and he tells me no the tax is only 8% here.

So I said to him - I can go to NJ no tax on clothes buy $500 worth of clothing pay NO Tax - return it here and you will give me 8% back on top of that because your tax is 8%! He looked at me so confused - I just left didn't even feel like arguing over 1% -

 

[spacemountainmom]

In MN we do not pay sales tax on clothing. My MIL lives in GA where they do. MIL bought dd15 clothes for xmas that dd did not like. We had issues with the return so MIL sent me her original receipt so I could hopefully avoid any more return issues. We returned the items to Kohl's and were refunded what she paid and the GA sales tax. I was shocked....I didn't think they'd do that.