I see this is an older thread, but I just had this happen and I am so frustrated. I called the number on the card and the person I spoke to was not helpful to say the least - she kept asking me what the number of the card was...I'm like, so let me explain again, I don't know the number (seriously, three times; she also referred to it as my "starbucks" gift card???). She said all I can do is use it somewhere that I can actually scan the card unless I have the original receipt - I don't even recall if this was a gift or I bought the card for myself, it is one from a while back. I don't know if it is worth $25 or $500! This is the first and only time I have seen these paper cards and I hope they don't make them any more. I want to use it on my upcoming cruise, but I am not sure it will work (if they have the scanners for them on the ships).