DisneyKevin said:
I guess I'm surprised that you dont see that a great many people find this to be something to be discussed and not dismissed as "good business".
Look at pretty much any forum on the Dis and you will find this is a topic being discussed....and usually the feelings are pretty strong.
I have spent a great deal of my professional life in some sort of Customer Service position. I can put the corporate spin on pretty much anything. It would be tough to do with this one.
It's my opinion that this was very poorly timed, and from what I'm seeing.....alot of folks agree.
People are seeing prices increase and the level of service and the quality of the product seeming to decrease. That's a bad combination.
I understand your theory that Disney is giving guests a choice. For some guests, staying on property is not a choice. And I also understand your theory that some guests are disposable and Disney will still see a profit, but nobody likes to think that Disney feels that way about them.
I'm pretty sure everyone that posts here can tell you the story about Walt wanting someplace for families. It's starting to feel like that is less and less true and I think that's what's making people react so strongly.
No one wants to see that feeling disappear and lately....it seems that the folks that make decisions at Disney are doing their very best to make sure it does.
I DO see that this is a topic to be dicussed rather than dismissed but what is to be gained by just complaining about it and continue paying the fee? If you don't like something, do something about changing it.
There are two issues at work here. One is that Walt wanted a place where families could go and enjoy themselves. I've ready much about Walt's philosophies and today's Disney is doing a poor job in fulfilling those dreams when it comes to affordability. Disney Parks is still a great place for families to spend time together but it is getting pricey.
The other issue is that of profits. It's a dirty word with many but one that is necessary in sustaining a business. One argument I hear so often is that if you just lowered the price you would make more money. Unfortunately it just isn't that simple. Lowering the price on something rarely produces greater profits. That just basic economics.
I own a fairly successful business and I understand the cause and effects of pricing and volume. While many here work FOR a business, they don't understand the complexities involved in the fine points of setting price.
Today's Disney is nothing like Walt could ever envision. It has grown tremendously and while that is good, growth means increased costs and increased costs mean an increase in price. You are probably asking right now where does it stop? I think the answer is only when people stop going to Disney.
It's interesting that we complain more about the cost of going to Disney on vacation but we don't address the issues that affect the necessities in our daily lives. Florida recently raised the rates for auto registrations from $27.10 a year to $45.65 a year, a 68% price increase. Also, Florida increased driver's license renewals from $20.00 to $48.00, a 140% price increase. When WFTV did a story on this in August just before the increases, people interviewed weren't happy but simply accepted it. I don't understand why we simply accept these increases (having a car and a driver's license is a must these days) but we complain about the price of taking vacations, a luxury, at Disney.
I'm not happy with the price increases and the diminishing level of service at Disney either but I have a choice to accept it or simply not go to Disney. Unfortunately, so many other services and goods that are necessary in our lives are also increasing in price and that is where we should be addressing our efforts.
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Armand