Bell Services will hold the food until you call for it. They will put the cold items in the fridge. We have used them twice and no problems at all. As a side note, we are on the dining plan and never seem to use all the snack credits. But you can use the credits at your resort's general store. I think we got 1/2 gallon milk, english muffins, chips, salsa. All of those counted as a snack. It would have added up to over $15 at garden grocer. Just a tip!