Furious with Barnes and Noble Shipping

[bcwife76]

I ordered a book from Barnes & Noble on December 10 with the "1-3 days" shipping. I called January 2 and was told it was going to ship January 7.
A few days ago -- more than six weeks after ordering -- I got a cancellation email.
I asked about my refunds to a gift card and credit card I used.
They said up to 60 days.
This is why Amazon wins.

Oh wow, that is horrible customer service!!

 

[BCV2003]

I went round and round with B&N before and after the holidays. I ordered four copies of the same book as gifts. I only received 2. Apparently they only had 2 and the other two were back ordered. I told them since I would not receive them before Christmas I didn't want them and to cancel the other two. Everyone I talked to kept telling me that I can't cancel them and I just have to wait for them to ship and return them. What?!??! You don't have them but you can't cancel the order for something you don't have. I finally thought they were canceled because I never received them but just went to look into my account and it was still an active order. I tried to cancel the order online which I have tried to do before so we'll see if it actually cancels.

I have called them, used FB, etc. Very poor customer service from them!! I know I should have just ordered from Amazon!